Financial Services (All) - Publications - Faculty & Research

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Research Staff Services - Faculty & Research

Research Services Research Staff Services 3ms As part of the Division of Research and Faculty Development (DRFD), Research Staff Services (RSS) provides research support... View Details

01 Jun 2009
News

Career Services Steps Up Alumni Support

Last fall, as world economies began to tremble from the collapse of the financial sector, HBS Alumni Career Services enhanced its suite of career offerings for alumni. “We anticipated an increase in the... View Details

Keywords: Margie Kelley; Educational Support Services; Educational Support Services

March 2002 (Revised May 2007)
Case

Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)

By: V.G. Narayanan and Lisa Brem

The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details

Keywords: Customers; Customer Relationship Management; Price; Perspective; Marketing; Competitive Advantage; Financial Services Industry; Financial Services Industry; Canada

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23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

of Uncommon Service is that to achieve service excellence, you may need to make some tradeoffs. Is that a hard sell for some managers who are motivated to excel in all areas?... View Details

Keywords: by Deborah Blagg; Service

October 1994 (Revised January 1996)
Case

Roosevelt Financial Group, Inc. (B)

By: Mary E. Barth and Krishna G. Palepu

Keywords: Financial Institutions; Financial Services Industry

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01 Jun 2003
News

HBS Releases First-Ever Financial Report

How does HBS manage its business? For alumni interested in the financial operations of the School, HBS has published its first-ever financial report. The 42-page document provides an overview of how the... View Details

Keywords: Educational Services; Educational Services

22 Jun 2009
Research & Ideas

“Too Big To Fail”: Reining In Large Financial Firms

Here's a really scary thought. Now that the federal government has poured hundreds of billions of dollars into saving financial institutions deemed "too big to fail," hasn't it implicitly guaranteed similar largesse for View Details

Keywords: by Roger Thompson; Financial Services; Financial Services

01 Mar 2009
News

Faculty Responds to Financial Crisis

Global Failures Create a “Lodestar” for HBS Research and Teaching From new cases to new courses and research projects, the HBS faculty’s response to the global financial crisis has been “quite extraordinary,” says Professor Joe Badaracco,... View Details

Keywords: Educational Services; Educational Services

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Managing Service Operations - Course Catalog

It draws upon cutting-edge research and field examples from a broad array of industries, including financial services, government, healthcare, hospitality, professional services, restaurants, retail, and transportation. The course is... View Details

November 2005 (Revised February 2008)
Teaching Note

Shinhan Financial Group (A) (TN)

By: Rosabeth M. Kanter and Ryan Raffaelli

Keywords: Financial Services Industry

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01 Dec 2003
News

HBS Releases 2003 Financial Report

achieving our strategic objectives for the year,” said Richard P. Melnick (MBA 1992), the School’s chief financial officer. The Harvard Business School 2003 Financial Report, scheduled for release this... View Details

Keywords: Educational Services; Educational Services

22 Feb 2022
News

Addressing The Financial Security Gap

by having ethical leadership. For me, those thought processes started at HBS, which grounded me as a manager and as a leader,” Ackerley says. “How do I use my position to do good and help people find financial security? I think about that... View Details

Keywords: Jennifer Gillespie

15 Aug 2007
Op-Ed

3 Steps to Reduce Financial System Risk

advances in what is called "credit risk transfer" technology have lowered the vulnerability of the international financial system to any individual bank crisis. There has been less discussion about where the transferred risk has... View Details

Keywords: by Mohamed El-Erian; Financial Services; Financial Services

1999
Chapter

The Global Financial System Project

By: Robert C. Merton and Peter Tufano

Keywords: International Finance; Globalized Markets and Industries; Projects; Financial Services Industry; Financial Services Industry

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Live Demos - Research Computing Services

Workshops & Technical Talks Workshops & Technical Talks Live Demos 2ms Periodically, RCS presents a live demo followed by office hours. Drop in to watch an RCS staff member demonstrate a technique, share a tip, or work through a problem, and then stay to ask any and... View Details

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RCS Cheat Sheet - Research Computing Services

Help RCS Cheat Sheet 2ms Check out the links below to quickly get started with our statistical/data services, high-throughput compute cluster, research software, and self-paced training. For additional assistance, please see our help page. Statistical and Data View Details

April 1992 (Revised October 1996)
Case

Roosevelt Financial Group, Inc. (A)

By: Mary E. Barth and Krishna G. Palepu

Keywords: Financial Services Industry

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2015
Working Paper

Financial Patent Quality: Finance Patents After State Street

By: Josh Lerner, Andrew Speen, Mark Baker and Ann Leamon

In the past two decades, patents of inventions related to financial services ("finance patents"), as well as litigation around these patents, have surged. One of the repeated concerns voiced by academics and practitioners alike has been about the quality of these... View Details

Keywords: Patents; Lawsuits and Litigation; Finance

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