Publications

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summer 2002
Article

Case Study: Customer Profitability and Customer Relationship Management at RBC Financial Group

By: V.G. Narayanan and Lisa Brem

Keywords: Profit; Customer Relationship Management; Groups and Teams; Finance

17 Dec 2024
News

Solving the Underemployment Crisis

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, it’s Dan. Today, we are sharing a brief excerpt from Managing the Future of Work, the critically-acclaimed podcast from my colleagues at Harvard Business School. Each episode, HBS professors Bill Kerr... View Details

01 Sep 2012
News

A Silent Workplace Crisis

pharmaceuticals, the gap between the medical and the mental health systems, and the time required to find community resources and quality home care. My previous experience as a pharmaceutical executive and management consultant seemed... View Details

Keywords: Janet Simpson Benvenuti; caregiving; aging; Nursing and Residential Care Facilities; Health, Social Assistance

October 2018 (Revised January 2019)
Case

The Financial Crisis: Hank Paulson in 2008

By: Adi Sunderam, Robin Greenwood, Sam Hanson and David Scharfstein

On the afternoon of Monday October 13, 2008, Hank Paulson Jr., the Secretary of the Treasury of the United States, walked into the large conference room across the hall from his office in the Treasury Department. Joining him were Federal Reserve Chairman Ben Bernanke,... View Details

Keywords: Bailout; Regulation; Financial Crisis; History; Governing Rules, Regulations, and Reforms; Decision Making; Banking Industry; Financial Services Industry; Real Estate Industry; United States

June 2005
Tutorial

Prematriculation Financial Accounting Tutorial/Module

By: David F. Hawkins, Paul M. Healy and Ratna G. Sarkar

The Financial Accounting course is an introduction to the fundamental concepts of financial accounting in a management context. The course describes the business activities for Global Grocer, a small retail franchise specializing in gourmet foods and specialty kitchen... View Details

Keywords: Accounting; Performance; Financial Statements

19 May 2020
Video

Board Governance During the COVID-19 Crisis Session 2

March 2022
Case

Managing Innovation at Atrium Health: 'Never Let a Good Crisis Go To Waste'

By: Derek van Bever, Rory McDonald and Anibha Singh

06 Dec 2011
Op-Ed

Greater Fiscal Integration Best Solution for Euro Crisis

For the past 18 months, European policymakers have been trying to deal with a crisis that represents the biggest challenge to the European integration project since its creation after World War II. The very symbol of it, the euro, is... View Details

Keywords: by Dante Roscini

24 Sep 2008
News

Harvard Business School Examines Crisis on Wall Street

Article

Avoiding a Succession Crisis

By: Joseph L. Bower

Keywords: Management Succession; Crisis Management

November 2018
Case

Swissgrid: Enterprise Risk Management in a Digital Age

By: Robert S. Kaplan and Anette Mikes

Kurt Meyer, chief risk officer of Swissgrid, the Swiss national electricity transmission system operator, reflects on the risk management system he installed after the deregulation and liberalization of the European energy market. With 41 connections to other European... View Details

Keywords: Enterprise Risk Management; Energy Transmission; Risk and Uncertainty; Risk Management; Energy; Energy Industry; Utilities Industry; Switzerland

September 2019
Article

Contingent Capital Trigger Effects: Evidence from Liability Management Exercises

By: Boris Vallée

This paper investigates the so called liability management exercises by European banks, which bear comparable effects to triggering contingent capital. I first explore the determinants of these exercises. I then study market reactions to these operations as well as... View Details

Keywords: Contingent Capital; Financial Distress; Regulatory Capital; Financial Institutions; Legal Liability; Management; Banking Industry; Europe

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July 2012 (Revised May 2024)
Case

Lyric Dinner Theater (A)

By: Richard G. Hamermesh and Jim Sharpe

Looking back at five years of losses, Rivka Belzer, a newly minted MBA, steps into her family owned business with their mandate to turn it around or close it. In her first six months, she has made a number of changes, with mixed results, but is beginning to show a... View Details

Keywords: Entrepreneurs; Entrepreneurial Management; Crisis Management; Family Business; Turnarounds; Financial Crisis; Boards Of Directors; Operations Management; Strategy Implementation; Career Planning; Entrepreneurship; Entertainment and Recreation Industry; United States

23 Jan 2006
Research & Ideas

Financial Reporting Goes Global

allowing IAS for listings here, I think it is clear that globalization has arrived. Discussions with management at top global companies from an operational perspective also make it clear that they feel they are really View Details

Keywords: by Cynthia Churchwell; Financial Services; Financial Services

2004
Dictionary Entry

Leadership in Crisis Situations

By: Dutch Leonard

Keywords: Leadership; Crisis Management

14 Apr 2010
Working Paper Summaries

The Economic Crisis and Medical Care Usage

Keywords: by Annamaria Lusardi, Daniel Schneider & Peter Tufano; Health

August 2012 (Revised October 2015)
Technical Note

A Note on Trust

By: Jim Sharpe and Charles H. Green

The effective manager and leader understands and appreciates trust at both the personal and the organizational levels. Most managers focus more on being trusted than on trusting. The best way to be trusted is to be worthy of trust—to be trustworthy. View Details

Keywords: Turnarounds; Leadership Skills; Financial Crisis; Entrepreneurs; Entrepreneurship; Trust; Management Style; Leadership Style

Article

Selling After the Crisis

By: Frank V. Cespedes

Like perishable goods in grocery stores, sales models have a sell-by date. As product standards evolve and new entrants emerge, buyers have more choices and demand more in terms of quality and performance across vendors. Firms that fail to adjust to changing customer... View Details

Keywords: Sales Model; Sales; Management; Customer Relationship Management; Health Pandemics