Feedback - Publications - Faculty & Research

16 Nov 2016
Research & Ideas

Turning One Thousand Customers into One Million

soliciting feedback from its most loyal and vocal customers” As impressive as that accomplishment was, 1,000 customers is hardly enough to ensure long-run success. For that, these companies had to scale up dramatically, from 1,000 to over... View Details

Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations

09 Feb 2024
HBS Case

Slim Chance: Drugs Will Reshape the Weight Loss Industry, But Habit Change Might Be Elusive

Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC How Workplace Wellness Programs Can Give Employees the Energy Boost They Need Can Amazon Remake Health Care? Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Lane Lambert; Health; Pharmaceutical

10 May 2021
Research & Ideas

Who Has Potential? For Many White Men, It’s Often Other White Men

impact and to have that impact recognized and rewarded.” "If a manager delivering feedback has already written the employee off, the employee is likely to sense that." Breaking the inequity cycle requires leaders to see talent as... View Details

Keywords: by Dina Gerdeman

03 May 2024
Research & Ideas

How Much Does Proximity Influence Startup Innovation? 20 Meters' Worth to Be Exact

different backgrounds becomes pretty important.” You Might Also Like: ‘Intrinsic Joy’ Sparks Ideas Better than Cash Cofounder Courtship: How to Find the Right Mate—for Your Startup Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains View Details

Keywords: by Ben Rand

17 Jan 2023
In Practice

8 Trends to Watch in 2023

As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details

Keywords: by Avery Forman

22 May 2024
HBS Case

Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore

Image Searches Drive Purchases How Much Does Proximity Influence Startup Innovation? 20 Meters' Worth to Be Exact Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created by HBSWK using... View Details

Keywords: by Rachel Layne; Technology

01 May 2024
What Do You Think?

Have You Had Enough?

Frank or Deceptive Should Leaders Be? (2009) Hurricane Katrina: What are the Lessons of New Orleans? (2005) The Enron scandal: What Can Business Schools Do to Avoid Bad Apples? (2002) The September 11 terrorist attacks: What Is 'Business as Usual' After September 11?... View Details

Keywords: by James Heskett

31 Oct 2022
Research & Ideas

Why the Largest Minority Group Faces the Most Hate—and How to Push Back

Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions How Systemic Racism Can Threaten National Security Hate Crime Increases with Minoritized Group Rank Feedback or ideas to share? Email the Working Knowledge... View Details

Keywords: by Pamela Reynolds

23 Aug 2013
Working Paper Summaries

Waves in Ship Prices and Investment

Keywords: by Robin Greenwood & Samuel Hanson

July 2022
Article

The Passionate Pygmalion Effect: Passionate Employees Attain Better Outcomes in Part Because of More Preferential Treatment by Others

By: Ke Wang, Erica R. Bailey and Jon M. Jachimowicz

Employees are increasingly exhorted to “pursue their passion” at work. Inherent in this call is the belief that passion will produce higher performance because it promotes intrapersonal processes that propel employees forward. Here, we suggest that the pervasiveness of... View Details

Keywords: Passion; Self-fufilling Prophecy; Lay Beliefs; Interpersonal Processes; Employees; Performance; Attitudes; Organizational Culture; Social Psychology

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22 Mar 2024
Research & Ideas

Open Source Software: The $9 Trillion Resource Companies Take for Granted

Like: The Network Effect: Why Companies Should Care About Employees’ LinkedIn Connections How to Get Companies to Make Investments That Benefit Everyone How to Make AI 'Forget' All the Private Data It Shouldn't Have Feedback or ideas to... View Details

Keywords: by Rachel Layne; Computer; Information Technology; Technology

16 May 2023
HBS Case

How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

new pickup trucks.” You Might Also Like: Are Companies Actually Greener—or Are They All Talk? Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct? Effective Leaders Share the Spotlight with Their Teams Feedback... View Details

Keywords: by Avery Forman

21 May 2024
Research & Ideas

What the Rise of Far-Right Politics Says About the Economy in an Election Year

Action? It's Complicated. Voting Democrat or Republican? The Critical Childhood Influence That's Tough to Shake How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs Feedback or ideas to share? Email the... View Details

Keywords: by Rachel Layne

01 Nov 2021
What Do You Think?

How Long Does It Take to Improve an Organization’s Culture?

Research Network, http://ssrn.com/abstract=2805602, accessed November 5, 2016. Satya Nadella with Greg Shaw and Jill Tracie Nichols, Hit Refresh: The Quest to Rediscover Microsoft’s Soul and Imagine a Better Future for Everyone (Harper Business, 2017). Your View Details

Keywords: by James Heskett

02 Feb 2023
Research & Ideas

Why We Still Need Twitter: How Social Media Holds Companies Accountable

Pacelli says. You Might Also Like: Is There a Method to Musk’s Madness on Twitter? Truth Be Told: Unpacking the Risks of Whistleblowing Recruiters: Highlight Your Company’s Diversity, Not Just Perks and Pay Feedback or ideas to share?... View Details

Keywords: by Kasandra Brabaw; Technology

23 Jan 2023
Research & Ideas

After High-Profile Failures, Can Investors Still Trust Credit Ratings?

rating agencies’ strategic behavior incentivized by the issuer-pay model,” the study concludes. You Might Also Like: What Does an ESG Score Really Say About a Company? Stock Price Reactions to ESG News: The Role of ESG Ratings and Disagreement Corporate Leadership and... View Details

Keywords: by Ben Rand

17 Jan 2024
HBS Case

Psychological Pricing Tactics to Fight the Inflation Blues

value,” Ofek says. You Might Also Like: With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines How SHEIN and Temu Conquered Fast Fashion—and Forged a New... View Details

Keywords: by Jay Fitzgerald; Consumer Products; Retail

19 Dec 2022
Research & Ideas

The 10 Most Popular Articles of 2022

says research by Julian Zlatev and colleagues. Your Best Employees Are Burning Out: A Framework for Retaining Talent Companies have long ignored the factors that are burning out employees. Hise Gibson and MaShon Wilson offer a five-step approach for leaders who are... View Details

Keywords: by Danielle Kost

November 2023 (Revised January 2024)
Case

Bridgit: Persevere or Pivot?

By: Reza Satchu and Patrick Sanguineti

In late 2012, Mallorie Brodie and Lauren Lake, two young women in their final year of college, founded Bridgit, a technology startup that developed solutions to simplify vital but laborious processes within the construction industry. In the Fall of 2013, after months... View Details

Keywords: Entrepreneur; Founder; Co-founders; Women Executives; Pivot; Startup; Business Model; Business Startups; Entrepreneurship; Applications and Software; Product Launch; Research and Development; Competition; Construction Industry; Technology Industry; United States; Canada