Fast Retailing Group - Publications - Faculty & Research

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

during those times is what’s going on in front of you—how fast the cashier is ringing up customers, say, or how many tellers there are at the bank counter. Buell’s research shows, however, that people are also concerned with what’s... View Details

Keywords: by Michael Blanding; Retail; Retail

10 Oct 2013
Working Paper Summaries

Managing Churn to Maximize Profits

Keywords: by Aurélie Lemmens & Sunil Gupta; Retail

Web

Business & Environment - Faculty & Research

November 2017) Case Sustainability at IKEA Group By: V. Kasturi Rangan , Michael W. Toffel , Vincent Dessain and Jerome Lenhardt By 2014, IKEA Group was the largest home furnishing company, with EUR28.5... View Details

August 2024
Case

Cristina Ventura: The Career of a Catalyst

By: Linda A. Hill, Allison J. Wigen and Ruth Page

This multimedia case follows the career of Chief Catalyst Officer for the Lane Crawford Joyce Group (LCJG), Cristina Ventura. After beginning her career in luxury in Europe and Asia, Ventura was recruited in 2011 to open Apple’s flagship stores in Hong Kong and South... View Details

Keywords: Innovation Leadership; Innovation Strategy; Technological Innovation; Leadership Style; Leading Change; Entrepreneurship; Luxury; Family Business; Personal Development and Career; Retail Industry; Retail Industry; Retail Industry; Asia; China; Hong Kong

Citation

Educators

Purchase

05 Oct 2023
News

On the Move: Massimo (Max) Magni (MBA 2003)

played in the marching band. The group was invited to participate in the Macy’s Thanksgiving parade in New York and had a private, after-hours tour of the store. “They showed us everything—the Christmas decorations, I just loved it. So... View Details

Keywords: Retail Trade

15 Sep 2015
First Look

September 15, 2015

Operations Management Analytics for an Online Retailer: Demand Forecasting and Price Optimization By: Ferreira, Kris J., Bin Hong Alex Lee, and David Simchi-Levi Abstract—We present our work with an online retailer, Rue La La, as an example of how a View Details

Keywords: Sean Silverthorne

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

initiatives to help rebuild local industries in the Tohoku region, including the establishment of a temporary fish market. “He made the judgment call that the right thing to do was to look after the victims first and foremost, not the shareholders,” Takeuchi says.... View Details

Keywords: by Dina Gerdeman

Profile

Merve Ciplak

“I worked with a small group of former consultants,” she says, “who become the Innovation and Change Management Team for the Programme. We worked with operations teams all over the world, doing ad hoc consulting projects for field offices... View Details

01 Sep 2023
News

That Was Then, This Is Now

leaping. And leaping. Video Embed Tony Deifell on the HBS Portrait Project. Jon Swan (MBA/MPP 2009) Managing Director and Partner, Boston Consulting Group I am going to rediscover the buffalo. As a young kid, an elder on my reservation... View Details

Keywords: Photographed by Tony Deifell (MBA 2002); edited by Julia Hanna. Above: Heidi Brooks, photographed in 2003 and 2023.; life experience; family; leadership

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

Testing data on 13,000 shoppers To show how the model works, Ascarza and Padilla fed it some customer data supplied by an international retailer that sells its own brand of beauty products exclusively in its stores and on its website.... View Details

Keywords: by Kristen Senz; Retail; Retail

Web

Profiles - MBA

the Harvard Undergraduate Behavioral Strategy Group (BSG), a consulting group helping companies overcome the behavioral challenges, and with late-stage startups at a healthcare VC. I have come to realize... View Details

12 Sep 2023
What Do You Think?

Who Gets the Loudest Voice in DEI Decisions?

medium-sized, for-profit retailing organization. You have been asked to approve changes to the company’s orientation program that probably would not have crossed your desk several years ago. Your human resources View Details

Keywords: by James Heskett

30 Aug 2023
Blog Post

I’m From the South and Going Back: Why HBS Was the Best School for Me

here. Fast forward two years and I find myself on the Baker lawn with my diploma in hand. At the close of my two-year journey at HBS, I can confidently say that not only did I belong, but that this was the best school for me. I'd like to... View Details

07 Mar 2023
Blog Post

Deconstructing LEGO’s Decarbonization

Immersive Field Course, our group had researched the opportunities and challenges facing the renowned LEGO Group. Known for their innovative and sustainable approach to making their iconic plastic bricks, the company also faces challenges... View Details

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

to a body positivity rebranding by the lingerie retailer Victoria’s Secret. Just two weeks later, the cultural moment was amplified when Hulu released a documentary about an association between financier and sex offender Jeffrey Epstein... View Details

Keywords: by John Deighton and Leora Kornfeld

Web

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy - Recruiting

Insights & Advice 11 Dec 2023 Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy Becca Carnahan Author HBS Team tag Alumni Consumer Products / Retail Student & Alumni Stories Kyle Leahy (MBA 2011) stepped... View Details

04 Apr 2023
Book

Two Centuries of Business Leaders Who Took a Stand on Social Issues

While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details

Keywords: by Lane Lambert; Consumer Products; Fashion; Retail; Green Technology

Ray A. Goldberg

A native of North Dakota, Dr. Goldberg received his A.B. from Harvard University in 1948, his MBA from the Harvard Graduate School of Business Administration in 1950 and his Ph.D. in Agricultural Economics from the University of Minnesota in 1952.

... View Details

Keywords: fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food

16 Jul 2012
Research & Ideas

Are You a Strategist?

I'll ask a participant at random, 'Do you have that clarity in your company?' And there's always a pause. That pause gives them away." To illustrate the importance of clear purpose, The Strategist touts Swedish home goods retailer IKEA,... View Details

Keywords: by Carmen Nobel

Web

Faculty & Researchers - Managing the Future of Work

WPP, and working in the CPG and retail group at Deloitte Touche. Research Team Maggie Bourdon Staff Assistant Maggie Bourdon is the Staff Assistant on the Project on Managing the Future of Work, U.S.... View Details

Publications