Experience and Expertise - Publications - Faculty & Research

February 2018
Article

Maintaining Beliefs in the Face of Negative News: The Moderating Role of Experience

By: Bradley R. Staats, Diwas S. KC and F. Gino

Many models in operations management involve dynamic decision making that assumes optimal updating in response to information revelation. However, behavioral theory suggests that rather than updating their beliefs, individuals may persevere in their prior beliefs. In... View Details

Keywords: Information; Announcements; Service Operations; Decision Making; Medical Specialties; Experience and Expertise; Medical Devices and Supplies Industry

Citation

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18 Oct 2007 - 19 Oct 2007
Keynote Speech

Future Work on Diversity and Equal Opportunities: Experiences from the U.S.

By: R. Ely

Keywords: Diversity; Opportunities; United States

Citation

April 2014
Article

Awards Unbundled: Evidence from a Natural Field Experiment

By: Nava Ashraf, Oriana Bandiera and Scott S. Lee

Organizations often use non-monetary awards to incentivize performance. Awards may affect behavior through several mechanisms: by conferring employer recognition, by enhancing social visibility, and by facilitating social comparison. In a nationwide health worker... View Details

Keywords: Social Comparison; Awards; Optimal Expectactions; Zambia; Status and Position; Performance Expectations; Motivation and Incentives; Health Care and Treatment; Health Industry; Zambia

Citation

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Read Now

The literature on the private provision of public goods suggests an inverse relationship between incentives to contribute and group size. We find, however, that after an exogenous reduction of group size at Chinese Wikipedia, the nonblocked contributors decrease... View Details

1995
Chapter

The Role of Dominant Identity and Experience in Organizational Work on Diversity

By: R. J. Ely

Keywords: Working Conditions; Identity; Experience and Expertise; Diversity

Citation

25 Mar 2021
Research & Ideas

Steer Clear of the Blind Spots That Derail Experiments

Should companies let employees keep working remotely after the COVID-19 pandemic ends? Assessing the impact of remote work has involved a lot of guesswork for business leaders, but it doesn’t have to be that way. Consider the Chinese travel company Ctrip, now known as... View Details

Keywords: by Danielle Kost

Experimentation Works: The Surprising Power of Business Experiments

* Top 10 Technology Books of 2020 (Forbes)
* 10 Best Business Books of 2020 (Inc. Magazine)
* Top Shelf Pick of Best Business Books 2020: Technology & Innovation (Strategy + Business)
* 9 Best Business Books for 2020... View Details

07 Jul 2022
Blog Post

Pathlight: Reimagining the Developer Onboarding Experience

over one million unfilled engineering roles in the US and the average tenure is only two years. The stakes are higher than ever to retain and hire software talent. As we studied View Details

02 Nov 2023
Blog Post

Getting a Peek Into the HBS Experience

Massachusetts. In the following section, we present his insights and experiences during his participation in Peek. Why did you decide to participate in Peek? I discovered Peek through the MBA Admissions... View Details

19 Jun 2017
Working Paper Summaries

Learning to Manage: A Field Experiment in the Indian Startup Ecosystem

Keywords: by Aaron Chatterji, Solene Delecourt, Sharique Hasan, and Rembrand Koning; Technology

April 2021
Teaching Note

Hot Wheels: Launching the Mixed-Play Experience

By: Elie Ofek and Andres Terech

Citation

Purchase

1990
Chapter

Rediscovering Functions in the MNC: The Role of Expertise in Firms' Response to Shifting Exchange Rates

By: D. Lessard and N. Nohria

Keywords: Experience and Expertise; International Finance

Citation

26 Feb 2019
Working Paper Summaries

Infringing Use as a Path to Legal Consumption: Evidence from a Field Experiment

Keywords: by Hong Luo and Julie Holland Mortimer

2011
Article

Group Size and Incentives to Contribute: A Natural Experiment at Chinese Wikipedia

By: Michael Zhang and Feng Zhu

In this paper, we examine the causal relationship between group size and incentives to contribute in the setting of Chinese Wikipedia, the Chinese language version of an online encyclopedia that relies entirely on voluntary contributions. The group at Chinese Wikipedia... View Details