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trillion, while in the United States, over 50% of capital expenditures are related to IT. These technologies are transforming organizations, enabling new business models, and reshaping entire industries. The impact of IT extends far... View Details

21 Mar 2004
Research & Ideas

Loyalty: Don’t Give Away the Store

look at the crystal business by itself. They might say that at such high service levels, they are not profitable. But you have to ask the question, if the best customers are not served well in this department, what impact might it have on their View Details

Keywords: by Manda Salls; Consumer Products; Retail

15 Jan 2013
First Look

First Look: January 15

financial autonomy to collect export taxes and spend on public goods. The argument is that trade shocks affect asymmetrically the tax revenues of state governments and, thus, their expenditures on elementary education per capita according... View Details

Keywords: Sean Silverthorne

10 Mar 2009
First Look

First Look: March 10, 2009

or beat key benchmarks. This paper examines this hypothesis by testing how different types of marketing expenditures are used to boost earnings for a durable commodity consumer product which can be easily stockpiled by end-consumers as... View Details

Keywords: Martha Lagace

Publications