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- All HBS Web (1,410)
- Faculty Publications (215)
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- 12 Sep 2023
- What Do You Think?
Who Gets the Loudest Voice in DEI Decisions?
ultimately responsible for decisions on issues involving DEI, you have to take into consideration the effects on, among others, your organization’s employees, customers, investors, and the broader community. Which constituency do you... View Details
Keywords: by James Heskett
- 08 Oct 2020
- Research & Ideas
Keep Your Weary Workers Engaged and Motivated
necessities of social distancing attenuate or alter the traditional organizational levers. Several CEOs observed: “Keeping spirits high in a sales environment. At the moment our sales force has to work twice as hard for a quarter of the results. We have reduced the... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- 02 Mar 2007
- What Do You Think?
What Is the Government’s Role in US Health Care?
Original Article Healthcare will grab more and more headlines in the U.S. in the coming months. Any service that is on track to consume 40 percent of the gross national product of the world's largest economy by the year 2050 will be hard to ignore. Business management... View Details
- 2012
- Working Paper
How Short-Termism Invites Corruption—And What to Do About It
Researchers and business leaders have long decried short-termism: the excessive focus of executives of publicly traded companies-along with fund managers and other investors-on short-term results. The central concern is that short-termism discourages long-term... View Details
Keywords: Business and Shareholder Relations; Public Ownership; Performance Expectations; Economy; Crime and Corruption; Ethics; Trust; Financial Services Industry; United States
Salter, Malcolm S. "How Short-Termism Invites Corruption—And What to Do About It." Harvard Business School Working Paper, No. 12-094, April 2012.
- 09 Dec 2002
- Research & Ideas
Unilever—A Case Study
that foreign firms possess an "advantage" when they invest in a foreign market, it might be expected that they would earn higher returns than their domestic competitors. 7 This seems to be the general case, but perhaps not for... View Details
- 25 Sep 2012
- First Look
First Look: September 25
their manufacturing operations in order to reduce costs. But we are now seeing the alarming long-term effect of those choices: in many cases, once manufacturing capabilities go away, so does much of the ability to innovate and compete.... View Details
Keywords: Sean Silverthorne
- 14 Sep 2020
- Research & Ideas
You're Right! You Are Working Longer and Attending More Meetings
their employees are juggling to provide the right professional support. Focus on output, not hours. It’s virtually impossible to track how employees are actually using their time. Instead, managers should focus on the quality of their work. View Details
Keywords: by Danielle Kost
- 20 Nov 2012
- First Look
First Look: November 20
co-movement (or pay-referent sensitivity, PRS) to be more pronounced in geographically concentrated firms where we expect divisional proximity to facilitate information sharing about pay and magnify peer comparisons. To separate the peer... View Details
Keywords: Sean Silverthorne
- 23 Oct 2000
- Research & Ideas
The Strategy-Focused Organization
far short of the budget. In April 1995, McCool led a meeting at headquarters to review the first quarter's results. People entered the room trembling, as they knew that financial performance would be below expectations and that, in the... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 21 Jul 2008
- Research & Ideas
Solving the Marketing Resources Allocation Puzzle
U.S. companies spent a staggering $285 billion on advertising in 2006, according to Advertising Age. That's a lot of dollars and expectations being handed to advertising managers to generate returns. But do marketing managers allocate... View Details
Keywords: by Sean Silverthorne
- 12 Oct 2021
- Research & Ideas
What Actually Draws Sports Fans to Games? It's Not Star Athletes.
provided an observable measure of fans’ expectations about game outcomes, particularly in the wake of a player injury. The nature of Australian football—limited protective gear, high-speed play—arguably makes its players more prone to... View Details
- 12 Apr 2017
- Research & Ideas
Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks
the images were received and processed. Going rogue, schedule-wise At any given time, each radiologist had an average of 5.6 images in his or her processing queue. The firm had an implicit “first-in-first-out” scheduling policy, meaning that the doctors were View Details
- 12 May 2021
- Book
The Hard Truth About Being a CEO
they most wished they’d known before taking the top job—and what they learned that they least expected once they got there. “The things that came out were very heartfelt,” he says. “Some talked about how they failed at the challenge;... View Details
Keywords: by Michael Blanding
- 13 May 2024
- Research & Ideas
Picture This: Why Online Image Searches Drive Purchases
topping $85 billion by 2032, according to Fortune Business Insights. Consumers increasingly expect to find the goods they want easily, and a satisfying search feature could give retailers an advantage. The tool Farronato studied responds... View Details
- Research Summary
Current Research
Ian studies extrinsic rewards -- monetary incentives from formal compensation systems, as well as other formal and informal external rewards-- in order to help businesses understand the tensions and tradeoffs inherent in motivating employees. His research takes a... View Details
- 05 Jul 2012
- What Do You Think?
Why Is Trust So Hard to Achieve in Management?
effectiveness and of achievement at all costs" (Liam); (3) "excessive turnover and continuous change" (Marlis Krichewsky); (4) leaders who "use ambiguity and weasel words in their promises" (Jim Conlow); (5)... View Details
Keywords: by James Heskett
- Research Summary
Understanding Customers
In conventional business case studies, protagonists almost never have the option of stepping back to seek a new understanding of the customer. But to be effective in practice, managers need both the self-assurance and ability to initiate and pursue, with rigor and... View Details
- 21 Jul 2021
- Research & Ideas
What Does an ESG Score Really Say About a Company?
Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details
Keywords: by Kristen Senz
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
works best shifts with the times. Our research shows that while such tools and techniques are helpful and even necessary in streamlining execution, for instance, or developing strategy, there is no single, obvious choice that will bring a company success. There are,... View Details
- 18 Apr 2023
- Research & Ideas
What Happens When Banks Ditch Coal: The Impact Is 'More Than Anyone Thought'
Consumers who are eager to mitigate climate change can take many actions, such as reducing the number of airline flights they take or installing solar panels on their homes. But the planet is in a race against time, and individual action alone won’t help most countries... View Details