Executive Pay - Publications - Faculty & Research

11 Jul 2019
Sharpening Your Skills

Deconstructing 'Customer Experience'

Legendary Harvard Business School marketing professor Theodore Levitt warned his students and industry executives against “marketing myopia”—that is, adopting an insular marketing approach where the business puts its own needs ahead of... View Details

Keywords: by Sean Silverthorne; Retail; Service

21 Jun 2022
HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

we do work?" Even with Salesforce’s extra muscle, Slack’s executives have puzzled over how to compete with a free rival, a new Harvard Business School case study illustrates. Now, a David-and-Goliath contest is underway, and the outcome... View Details

Keywords: by Lane Lambert; Information Technology; Technology

24 Jul 2018
First Look

New Research and Ideas, July 24, 2018

overlook our most powerful tool for effecting change: our own thoughts. Through a variety of exercises called Think Keys, Zaltman guides the reader through the mind’s most important unconscious and conscious dynamics. Zaltman has used these techniques with View Details

Keywords: Dina Gerdeman

17 Oct 2022
Research & Ideas

Why Quiet Quitters Need More Than Money to Re-Engage

micro level, the authors argue. On the macro level, companies need to send employees the message that they are valuable by retaining them, rather than resorting to layoffs when times get tough. For instance, during the pandemic, some View Details

Keywords: by Michael Blanding

23 Sep 2014
First Look

First Look: September 23

directions and the implications of this work for rethinking traditional categories of organizations, namely business and charity. September 2014 Perspectives on Psychological Science How Much (More) Should CEOs Make? A Universal Desire for More Equal View Details

Keywords: Sean Silverthorne

16 Mar 2015
Research & Ideas

Advice on Advice

advice to others is considered an important mark of a leader. “People have a remarkable degree of overconfidence, and that diminishes the amount of advice they typically seek” Yet business executives aren't always making the most of... View Details

Keywords: by Dina Gerdeman

03 Oct 2007
Research & Ideas

Dealing with the ‘Irrational’ Negotiator

experienced negotiators, and the ability to structure and execute negotiations strategically and systematically. "All of the strategies you have described work when you're dealing with people who will listen to reason," an... View Details

Keywords: by Deepak Malhotra & Max H. Bazerman

02 Aug 2022
Research & Ideas

6 Strategies for Building Socially Responsible—and Profitable—Companies

A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details

Keywords: by Lane Lambert

25 Jan 2010
Research & Ideas

A Macroeconomic View of the Current Economy

If they didn't understand it already, executives and corporate managers have learned one huge lesson over the past couple of years: macroeconomics matters. Interest rates. Exchange rates. Trade deficits. The Gross Domestic Product.... View Details

Keywords: by Sean Silverthorne

04 Jan 2022
What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

legal dispute and negative publicity at a precarious time. Employee sexual harassment allegations at McDonald’s were reaching the media along with efforts to get McDonald’s and its franchisees to raise starting pay to $15 per hour. The... View Details

Keywords: by James Heskett

30 Jul 2007
Research & Ideas

Repugnant Markets and How They Get That Way

no opposition. But if instead of an exchange, we asked a potential donor ‘How about we pay you $25,000?' that would be against the law. "That's what caught my interest in repugnance: Here are two things that look similar. One is... View Details

Keywords: by Martha Lagace

15 Jun 2009
Research & Ideas

GM: What Went Wrong and What’s Next

and other GM executives placed a series of important bets on what American consumers wanted (different makes, models and prices; cars that were status symbols and identity holders as well as transportation sources) and they did so with... View Details

Keywords: by Staff; Auto

10 Apr 2014
Research & Ideas

John Kotter’s Plan to Accelerate Your Business

structure driven by the accelerators." Two Is Better A dual operating system is a nod to what Kotter believes is some of the most interesting management thinking of the past few decades, from Michael Porter's "wakeup call telling us that organizations need to View Details

Keywords: by Kim Girard

02 Apr 2001
Research & Ideas

Not All M&As Are Alike—and That Matters

We know surprisingly little about mergers and acquisitions, despite the buckets of ink spilled on the topic. In fact, our collective wisdom could be summed up in a few short sentences: Acquirers usually pay too much. Friendly deals done... View Details

Keywords: by Joseph L. Bower

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

to the challenge. Think of it as a new strategic initiative facing huge execution challenges. These require senior management to get the best information they can about barriers to execution, and it requires trust and commitment. That... View Details

Keywords: by Dina Gerdeman

11 Jul 2016
HBS Case

Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

repetitious,” says Austin. “It’s important to do it correctly, but it’s very difficult to keep your attention on it well enough to do it correctly.” Austin wrote a case study on Specialisterne while at HBS in 2008, and invited Sonne to an View Details

Keywords: by Roberta Holland; Technology

22 Jun 2010
First Look

First Look: June 22

innovation outcomes as well as the ongoing performance of existing products. We find that ambidextrous organization designs are relatively more effective in executing innovation streams than functional, cross-functional, and spinout... View Details

Keywords: Martha Lagace

18 Feb 2019
Book

What’s Really Disrupting Business? It’s Not Technology

non-committal prices. That is, until Birchbox came along in 2010 with an innovative offer: Pay a monthly fee and receive a curated box of beauty samples by mail. “They said, ‘We're going to start off doing this one part of the customer... View Details

Keywords: by Danielle Kost; Beauty & Cosmetics; Insurance; Service; Retail

31 Mar 2011
Research & Ideas

From SpinPop to SpinBrush: Entrepreneurial Lessons from John Osher

years to finish college. “We want to play offense, we want to innovate, pilot, template it, build for scale, and go." —Mark Norman, Zipcar The meandering and seemingly random path that Osher took in his career and the lessons it holds for other View Details

Keywords: by Dennis Fisher; Consumer Products

06 Nov 2012
First Look

First Look: November 6

immigrants enabled the United States to control its debts, to pay for the Louisiana Purchase of 1803, and-barely-to fight the War of 1812, which preserved the nation's hard-won independence from Britain. Buy the book:... View Details