• 17 Jan 2023
• In Practice

8 Trends to Watch in 2023

As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details

Keywords: by Avery Forman

• 05 Dec 2023
• Research & Ideas

Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are)

are well-calibrated about what they know and don’t know, acknowledge their blind spots, and engage others in the decision process might have better results. When confidence is badly calibrated—such as in situations where people who are... View Details

Keywords: by Kara Baskin

• September 2017 (Revised February 2018)
• Case

Becton Dickinson: Global Health Strategy

By: Mark R. Kramer and Sarah Mehta

Becton, Dickinson and Company (BD) was a medical technology firm headquartered in Franklin Lakes, New Jersey, with 43,000 employees and 2016 revenues of $12.5 billion. For several years, the company had pursued developing products that created shared value, defined as... View Details

Keywords: Shared Value; Creating Shared Value; Odon Device; Medical Technology; Value Creation; Values and Beliefs; Philanthropy and Charitable Giving; Health; Health Care and Treatment; Health Testing and Trials; Emerging Markets; Social Issues; Competitive Strategy; Medical Devices and Supplies Industry; Africa; Asia; Middle East

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Kramer, Mark R., and Sarah Mehta. "Becton Dickinson: Global Health Strategy." Harvard Business School Case 718-406, September 2017. (Revised February 2018.)

• 22 Nov 2023
• Research & Ideas

Humans vs. Machines: Untangling the Tasks AI Can (and Can't) Handle

Consulting Group employees work with AI: Humans are still needed to make that call. To operationalize AI successfully, managers must carefully select its applications, train workers in using it properly, and quickly move the line as AI... View Details

Keywords: by Rachel Layne; Information Technology; Technology

• 22 Feb 2010
• Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

Observing and understanding the tasks and challenges that workers face every day is important. But managers who merely put in time "walking the floor" are not doing enough; in fact, it can make employees feel worse about their... View Details

Keywords: by Julia Hanna; Health

• 08 Dec 2009
• First Look

First Look: Dec. 8

Working Papers Modeling a Paradigm Shift: From Producer Innovation to User and Open Collaborative Innovation Authors: Carliss Y. Baldwin and Eric von Hippel Abstract In this paper we assess the economic viability of innovation by producers relative to two increasingly... View Details

Keywords: Martha Lagace

• 28 Jan 2022
• News

Helping Trapped Low-Wage Workers, Employers Struggling to Fill Spots

• 05 Dec 2017
• First Look

First Look at New Research and Ideas, December 5, 2017

organization to a new level. And at home, rebels are more engaged partners, parents, and friends. Packed with strategies for embracing rebellion at work and in life as well as illuminating case studies from a wide range of industries,... View Details

Keywords: Sean Silverthorne

• 12 Jun 2012
• First Look

First Look: June 12

customer, there is no value. Instead of using pricing in a way that turns customers into adversaries, companies can use it to enlarge the pie. That means viewing customers as partners in value creation-a collaboration that increases customers' View Details

Keywords: Sean Silverthorne

• Program

Driving Corporate Performance

are using powerful performance measurement and management control systems to confront some of today's biggest challenges and opportunities, such as improving employee motivation, using AI and data analytics effectively, and reporting on... View Details

• Web

Placement - Doctoral

Care Delivery Advisors: Robert S. Huckman , David Bates , David Cutler , and Julia Adler-Milstein Olivia Jung Health Policy (Management), 2021 Placement: Emory University, Rollins School of Public Health Dissertation: Crowdsourcing and View Details

• 11 May 2011
• Research & Ideas

Building a Better Board

request that the company conduct anonymous surveys about employee engagement and the company culture, and then ask that the data be shared in raw form, "not the chewed and digested and spun form."... View Details

Keywords: by Carmen Nobel