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  • January 2015 (Revised May 2023)
  • Technical Note

FIELD Global Immersion: Orchestrating a Compelling Presentation

By: Jill Avery
This note was written to help you organize and orchestrate your FIELD Global Immersion final project presentation to your global partner. It is designed to illustrate ways to make your final presentation persuasive, inspiring, and powerful — a presentation with... View Details
Keywords: Presentation Skills; Communication; Communication Intention and Meaning; Communication Strategy; Interpersonal Communication; Management Skills
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  • Article

Know Your Customers' 'Jobs to Be Done'

By: Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan
Firms have never known more about their customers, but their innovation processes remain hit-or-miss. Why? According to Christensen and his coauthors, product developers focus too much on building customer profiles and looking for correlations in data. To create... View Details
Keywords: Customer Relationship Management
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  • Web

Doctoral

Organizational Behavior Professor Shunyuan Zhang Marketing Student Research Emotion Regulation Contagion Drives Reduction in Negative Intergroup Emotions By: Michael Pinus, Yajun Cao , Eran Halperin, Alin... View Details
  • March 2011
  • Article

Zoom In, Zoom Out

By: Rosabeth Moss Kanter
Zoom buttons on digital devices let us examine images from many viewpoints. They also provide an apt metaphor for modes of strategic thinking. Some people prefer to see things up close, others from afar. Both perspectives have virtues. But they should not be fixed... View Details
Keywords: Strategy; Cognition and Thinking; Perspective; Leadership; Opportunities; Decisions
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  • 19 Jul 2013
  • Working Paper Summaries

Helping You Help Me: The Role of Diagnostic (In)Congruence in the Helping Process within Organizations

Keywords: by Colin M. Fisher, Julianna Pillemer & Teresa M. Amabile
  • 30 Aug 2011
  • First Look

First Look: August 30

  PublicationsEmotion-induced Engagement in Internet Video Ads Authors:Thales S. Teixeira, Michel Wedel, and Rik Pieters Publication:Journal of Marketing Research (forthcoming) Abstract This study shows how advertisers can leverage View Details
Keywords: Sean Silverthorne
  • 16 Mar 2021
  • News

The Management Case for Inclusionary Corporate Purpose

  • Research Summary

Reinvention and “Frame Flexibility”

By: Ryan L. Raffaelli

Adopting a radical innovation creates pressure for leaders to reframe their mental models while they also sustain their organization's existing capabilities and product category variants. Yet at key junctures in a product class and during technological change, a... View Details

Keywords: Institutional Change; Innovation ＆ Entrepreneurship; Diffusion Processes; Technology Adoption; Cognition and Thinking; Identity; Emotions
  • July 2022
  • Article

The Passionate Pygmalion Effect: Passionate Employees Attain Better Outcomes in Part Because of More Preferential Treatment by Others

By: Ke Wang, Erica R. Bailey and Jon M. Jachimowicz
Employees are increasingly exhorted to “pursue their passion” at work. Inherent in this call is the belief that passion will produce higher performance because it promotes intrapersonal processes that propel employees forward. Here, we suggest that the pervasiveness of... View Details
Keywords: Passion; Self-fufilling Prophecy; Lay Beliefs; Interpersonal Processes; Employees; Performance; Attitudes; Organizational Culture; Social Psychology
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    Riding the Passion Wave or Fighting to Stay Afloat? A Theory of Differentiated Passion Contagion

    Prior research suggests employees benefit from highly passionate teammates because passion spreads easily from one employee to the next. We develop theory to propose that life in high-passion teams may not be as uniformly advantageous as previously assumed. More... View Details

    • 31 Mar 2020
    • News

    Win Over the Zoom: How to Effectively Public Speak from the Privacy of Your Home

    • August 2001 (Revised August 2012)
    • Case

    BestDoctors, Inc.

    By: Regina E. Herzlinger and Seth Bokser
    Upon learning the news of a critical illness, patients and their families are shocked, saddened, fearful, and angry all at once. And just as soon as they catch their collective breath, they all ask the same question—a question that has the potential to infuse hope into... View Details
    Keywords: Business Model; Entrepreneurship; Health Care and Treatment; Medical Specialties; Knowledge Sharing; Demand and Consumers; Health Industry
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    • 21 Nov 2023
    • Research & Ideas

    Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

    Regulating our own emotions in stressful situations is difficult enough, but business leaders face the added challenge of attempting to regulate the collective emotions of the groups they lead to guide them... View Details
    Keywords: by Kristen Senz
    • November 2024
    • Article

    Leadership and Plumbing

    By: Frank V. Cespedes
    “Leadership” is a growth industry. Amazon lists over 60,000 books on the topic. Most focus on emotional intelligence, charisma, avoiding narcissism (usually someone else’s problem, according to these authors, not their problem) and other personality traits. But as... View Details
    Keywords: Leadership Development
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    • 11 Sep 2007
    • First Look

    First Look: September 11, 2007

    candidates—one of whom may be suited to the increasingly demanding CEO role. The key? Groom "inside-outsiders." These leaders view their role through the lens of someone who just bought the company—unencumbered by the cognitive and View Details
    Keywords: Martha Lagace
    • 2010
    • Working Paper

    Prosocial Spending and Well-Being: Cross-Cultural Evidence for a Psychological Universal

    By: Lara B. Aknin, Christopher P. Barrington-Leigh, Elizabeth W. Dunn, John F. Helliwell, Robert Biswas-Diener, Imelda Kemeza, Paul Nyende, Claire Ashton-James and Michael I. Norton
    This research provides the first support for a possible psychological universal: human beings around the world derive emotional benefits from using their financial resources to help others (prosocial spending). Analyzing survey data from 136 countries, we show that... View Details
    Keywords: Spending; Philanthropy and Charitable Giving; Happiness; Motivation and Incentives; Welfare; Uganda; Canada
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    • 10 Feb 2020
    • News

    The Executive Success Factors That Lead Directly to Jail

    • Article

    Guilt Enhances the Sense of Control and Drives Risky Judgments

    By: Maryam Kouchaki, Christopher Oveis and F. Gino
    The present studies investigate the hypothesis that guilt influences risk-taking by enhancing one's sense of control. Across multiple inductions of guilt, we demonstrate that experimentally induced guilt enhances optimism about risks for the self (Study 1), preferences... View Details
    Keywords: Risk and Uncertainty; Behavior; Emotions
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    • 19 Feb 2008
    • Research & Ideas

    Radical Design, Radical Results

    When furniture designer Herman Miller presented a prototype of its sleek, mesh Aeron chair to a consumer focus group, many asked if they could see a finished, upholstered version. Innovative product design can be a risky proposition. Yet as consumer purchases become... View Details
    Keywords: by Julia Hanna; Consumer Products
    • 2024
    • Working Paper

    Priceless: How to Create, Trade, and Protect What Matters Most

    By: Debora L. Spar
    This article explores the concept of the "sacred economy," a realm of human interactions and exchanges that transcends traditional market dynamics. It illustrates the emotional and relational aspects of human connections that cannot be quantified or traded like... View Details
    Keywords: Valuation; Relationships; Human Needs; Goods and Commodities
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