Design Thinking - Publications - Faculty & Research

12 Mar 2024
HBS Case

How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones

Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details

Keywords: by Rachel Layne; Electronics; Information Technology

2011
Working Paper

How Foundations Think: The Ford Foundation as a Dominating Institution in the Field of American Business Schools

By: Rakesh Khurana, Kenneth Kimura and Marion Fourcade

The question of institutional change has become central to organizational research (Powell, 2008). Recent scholarship has demonstrated, often through carefully researched cases, that institutions can and sometimes do change. According to this research, there are two... View Details

Keywords: Change; Business Education; Business History; Organizations; Organizational Change and Adaptation; Organizational Structure; Relationships; Behavior

Citation

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21 Apr 2023
Research & Ideas

The $15 Billion Question: Have Loot Boxes Turned Video Gaming into Gambling?

players use to compete. "People are thinking about ways to design policies and products so you can actually engage with the product in more responsible ways without getting people too overinvolved in playing... View Details

Keywords: by Scott Van Voorhis; Video Game; Media & Broadcasting

16 Jul 2018
Research & Ideas

Kids of Working Moms Grow into Happy Adults

imitate, McGinn says. So when these daughters grow up, they often follow in the footprints of their working mothers. “Having an employed mom makes daughters think that employment is compatible with parenting,” McGinn says. “If you’re... View Details

Keywords: by Dina Gerdeman

24 Jul 2006
Research & Ideas

How Kayak Users Built a New Industry

in how designs are created and then turned into real things. Many management scholars and economists fall into the habit of thinking that innovation is something that firms uniquely do in order to make... View Details

Keywords: by Sean Silverthorne; Entertainment & Recreation

Web

Harvard Business School Online Courses & Learning Platforms

$1,850 Certificate New Creating Brand Value Professor Jill Avery Build strong, differentiated brands that resonate with consumers and give your company a competitive edge. 6 weeks, 3-8 hrs/week Pay by July 17 $1,850 Certificate 3 Courses Credential of Readiness (CORe)... View Details

26 Apr 2024
HBS Case

Deion Sanders' Prime Lessons for Leading a Team to Victory

progress. In one survey in August 2023, for example, 73 percent of workers identify micromanagement as the biggest “workplace red flag,” saying it leads to negativity and anxiety in the workplace. “If you think about situational... View Details

Keywords: by Avery Forman; Sports

22 Feb 2024
Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

Trustworthy AI Lab at the Digital Data Design Institute at Harvard. Neel shared insights on the nascent field that focuses on wiping the powerful technology’s virtual memory. “Increasingly, these models are trained on very large datasets... View Details

Keywords: by Rachel Layne; Technology; Information Technology

26 Jul 2023
Research & Ideas

STEM Needs More Women. Recruiters Often Keep Them Out

much as 80 percent of tuition for delivering top applicants. “If you're not really thinking about how these little subtle differences might occur here, before people even apply, then maybe you're missing out on potential non-traditional... View Details

Keywords: by Rachel Layne

20 Apr 2010
First Look

First Look: April 20

thinking and feeling to physiology and subsequent behavioral choices. That a person can, via a simple two-minute pose, embody power and instantly become more powerful has real-world, actionable implications. Download the paper: View Details

Keywords: Martha Lagace

05 Sep 2007
First Look

First Look: September 5, 2007

from consumers shopping at the more popular store. Second, the intermediary may have an incentive to degrade the quality of search even further when its design decision influences the prices charged by stores. By altering the composition... View Details

Keywords: Martha Lagace

24 Jul 2023
Research & Ideas

Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?

become more sought-after. “What will be left is the capacity to deal with other human beings,” Fuller says. “Over 20 years, companies have massively shifted toward looking for people with high social skills. Guess what? When you test for social skills aptitude, who... View Details

Keywords: by Kara Baskin

04 Apr 2019
Blog Post

Finding Your Creative Outlet on Campus

HBS podcast designed to take an in-depth look at various people in the MBA community. Early in the year, I was interviewed for an episode about creatives on campus. A few weeks later, I decided to get involved as the podcast’s Marketing... View Details

November 1988
Case

Honeywell Residential Division: New Product Development

By: Steven C. Wheelwright

Describes three different product development efforts at the Residential Controls division of Honeywell, Inc. Each of the three projects was for a different market and competitive environment. Each was tackled in a somewhat different way within the Honeywell... View Details

Keywords: Product Development; Construction; Outcome or Result; Situation or Environment; Business Divisions; Product Design; Change Management; Construction Industry

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23 Nov 2009
Research & Ideas

Management’s Role in Reforming Health Care

knowledge to solving the problems of individual patients—offer enormous potential to help patients and the U.S. health-care system overall, says HBS senior lecturer Richard M.J. Bohmer, a physician and researcher on the intersection of medical care and management... View Details

Keywords: by Martha Lagace; Health

26 Mar 2024
Research & Ideas

How Humans Outshine AI in Adapting to Change

avatar and navigate to a goal. “People were solving everything faster; self-orientation doesn’t seem to exist at all for AI.” The games were designed so that, in principle, a player could solve them without self-orienting, for example, by... View Details

Keywords: by Rachel Layne; Technology; Information Technology

23 Nov 2021
Book

What It Takes to Build an Organizational Culture That Wins

it.” I see it differently. Think of it as a glass-half-full vs. a glass- half-empty view. An effective culture embodies learning, innovation, and change. Cultures centered around transparency and trust pave the way for change. In this... View Details

Keywords: by Avery Forman

Web

Programs & Resources - Entrepreneurship

in innovative companies around the world. THE Rock 100 Alumni New Venture Competition Rock Entrepreneurship Advisor Program YouTube Channel Executive Education Given the importance of innovation and entrepreneurship within organizations, our programs are View Details

Web

Podcast - Business & Environment

scale technologies critical for addressing climate change. Ensuring a Resilient Future: Shalini Vajjhala and Jamie Rhodes, re:focus partners 22 APR 2021 | Climate Rising Shalini Vajjhala and Jamie Rhodes of re:focus partners share new View Details

01 Apr 2024
In Practice

Navigating the Mood of Customers Weary of Price Hikes

the Digital, Data, and Design Institute. Chiara Farronato: Dig into data to find regional and product differences When I think of prices, I think of data, lots of data. We... View Details

Keywords: by Rachel Layne; Retail; Consumer Products

Publications