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  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

the researchers met with Mueller in 2009, he explained that the organizational transformation occurred in three stages: triage (immediately responding to the 9/11 attacks), search (forming a plan to tackle national security without... View Details
Keywords: by Carmen Nobel
  • 16 Jan 2013
  • Research & Ideas

The Messy Link Between Slave Owners and Modern Management

workers around and demanding higher levels of output, even monitoring what they ate and how long new mothers breastfed their babies. And the slaves had no recourse. "If you tried to do this with a northern laborer," Rosenthal... View Details
Keywords: by Katie Johnston
  • 10 Jul 2018
  • First Look

New Research and Ideas, July 10, 2018

expenditures under the entry of new generation lab managers. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=46697 Executive Education in the Digital Matrix: The Disruption of the Supply Landscape By: Moldoveanu, Mihnea, and Das Narayandas... View Details
Keywords: Dina Gerdeman
  • Web

The Caring Company

Quit A Job Because Of It Monica Torres 16 Jan 2019 | HuffPost Caregiving Demands Are Affecting Employee Productivity and Company Profitability Nancy Kerr 16 Jan 2019 | AARP What is the true cost of caregiving on the workforce? Katie... View Details
  • February 2010
  • Background Note

Marketing Analysis Toolkit: Situation Analysis

By: Thomas J. Steenburgh and Jill Avery
Before managers can begin to formulate marketing strategies for their businesses, they must have a strong understanding of the internal and external marketing environments in which they are operating. In this note, we present three methods for collecting and analyzing... View Details
Keywords: Five Forces Framework; SWOT Analysis; Marketing Strategy; Demand and Consumers; Industry Structures; Strategic Planning
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  • 10 Oct 2017
  • First Look

First Look at New Research and Ideas, October 10, 2017

Between Economic Planning and Market Competition: U.S. Law and Economics in the 1920s By: Phillips Sawyer, Laura Abstract—The impact of institutional economics in shaping the American regulatory tradition has largely been dismissed as an... View Details
Keywords: Sean Silverthorne
  • 01 Oct 2007
  • Research & Ideas

Encouraging Dissent in Decision-Making

which all organized human groups are susceptible—the suppression, especially during planning and decision-making, of views that might be perceived as contentious or disruptive to an organization's foundational beliefs. Consider the costs... View Details
Keywords: by Garry Emmons
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

industry leaders to participate in a course capstone panel discussion of the COVID-19 crisis and what it means for the future of the industry. What we heard was that the restaurant industry was in deep economic trouble and that ill-conceived government bailout View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 05 Jul 2022
  • What Do You Think?

Have We Seen the Peak of Just-in-Time Inventory Management?

distribution channel. Fluctuating demand at the retail level would generate exaggerated fluctuations—a “whipsaw” effect—in expected demand and inventory planning at the back... View Details
Keywords: by James Heskett; Manufacturing; Shipping; Transportation
  • 09 Jun 2022
  • HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

make jobs more appealing. “The question is, are all these demands that employees are making transitional?” asks Bell. “Are labor shortages going to be with us in the longer term? Maybe this is just a temporary consequence of COVID, but... View Details
Keywords: by Pamela Reynolds
  • Web

Health Care - Faculty & Research

its new Vision 2020 plan, a strategic plan for the evolving global corporation, which included developing a global vaccine business. August 2015 (Revised August 2015) Case Hoag Orthopedic Institute By: Robert S. Kaplan and Jonathan Warsh... View Details
  • 08 Oct 2020
  • Research & Ideas

Keep Your Weary Workers Engaged and Motivated

by the government, we had to furlough 90% of our team. They still receive benefits but no wages. We plan on bringing them all back as soon as we are allowed to reopen, but for now they have no income from the company. Many in our industry... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • Article

When Talk Is "Free": The Effect of Tariff Structure on Usage Under Two- and Three-Part Tariffs

By: Eva Ascarza, Anja Lambrecht and Naufel Vilcassim
In many service industries, firms introduce three-part tariffs to replace or complement existing two-part tariffs. In contrast with two-part tariffs, three-part tariffs offer allowances, or “free” units of the service. Behavioral research suggests that the attributes... View Details
Keywords: Pricing; Nonlinear Pricing; Discrete/continuous Choice Model; Three-part Tariffs; Free Products; Price; Consumer Behavior; Analysis; Learning; Risk and Uncertainty
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  • 06 Sep 2011
  • Research & Ideas

Cheese Moving: Effecting Change Rather Than Accepting It

demands or expectations of others, we often underestimate our ability to control our own destiny and overcome the constraints we face—or think we face. I Moved Your Cheese reminds us that we can create the new circumstances and realities... View Details
Keywords: by Carmen Nobel
  • 13 Jan 2015
  • First Look

First Look: January 13

principal and investment earnings are taxed upon withdrawal. Using administrative data from 11 companies that added a Roth contribution option to their existing 401(k) plan between 2006 and 2010, we find no evidence that total 401(k)... View Details
Keywords: Sean Silverthorne
  • January 2013 (Revised April 2015)
  • Case

Affinity Labs: Valuing Customer Growth

By: Joseph B. Lassiter III and Elizabeth Kind
In November 2006, Chris Michel left Military.com, which he founded in 1999, to start Affinity Labs, a global network of online communities. That month, Michel raised a Series A round of venture funding and established a partnership with Monster, which he had sold... View Details
Keywords: Mergers and Acquisitions; Business Startups; Entrepreneurship; Demand and Consumers; Partners and Partnerships; Social and Collaborative Networks; Online Technology
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  • November 2006
  • Case

Organics: Coming Center Stage?

By: James E. Austin and Reed Martin
The organics movement has certainly come a long way. From hippie farming communes and a scattering of natural food stores in the 1960s, organics outgrew its origins as a counterculture curiosity of the 1970s to become the fastest growing segment of the food industry in... View Details
Keywords: Food; Supply and Industry; Consumer Behavior; Competitive Advantage; Competitive Strategy; Food and Beverage Industry; United States
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  • November 2007
  • Article

A Model of Consumer Learning for Service Quality and Usage

By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
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  • 02 May 2005
  • Research & Ideas

Four VCs on Evaluating Opportunities

positioning story or sizzle. The details can be filled in later. We have a process here called SEMS, or Systematic Emerging Market Selection. We do a SEMS project for every investment we make. Twice a year at our planning meeting, we talk... View Details
Keywords: by Lauren Barley
  • 12 Jul 2011
  • First Look

First Look: July 12

acres of land in southern Chile and run a variety of sustainable businesses to generate annual returns for investors. Patagonia Sur planned to derive various streams of revenue from the land—including eco-tourism, sustainable land... View Details
Keywords: Carmen Nobel