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  • All HBS Web  (1,279)
    • People  (13)
    • News  (393)
    • Research  (403)
    • Events  (8)
    • Multimedia  (12)
  • Faculty Publications  (90)
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  • 16 Dec 2002
  • Research & Ideas

Mentoring—Using the Voice of Experience

research. Dorothy Leonard: There are two streams of research that are coming together here. One stream is the research that Brian and I started a couple of years ago: the use of technology in aiding learning processes both face-to-face... View Details
Keywords: by Sean Silverthorne
  • 28 Apr 2009
  • First Look

First Look: April 28, 2009

in Confluent. Initially very excited about the deal, Warden becomes concerned about Confluent's valuation and its ability to succeed as a business when he learns about restrictions placed upon Confluent by the licensing agreement. The... View Details
Keywords: Martha Lagace
  • 26 Apr 2011
  • Op-Ed

HBS Faculty Comment on Environmental Issues for Earth Day

computing, deep sensing, simulation, analytics and application services with the fabric of buildings and infrastructure. The hope is that a smarter building process results in smarter buildings, and smarter buildings result in smarter... View Details
Keywords: by Staff; Energy; Utilities
  • 01 Oct 2001
  • Research & Ideas

Connecting With Nonprofits

activities as cause-related marketing programs, event sponsorships, special projects, and employee volunteer services. Integrative Stage. A smaller but growing number of collaborations evolve into strategic alliances that involve deep... View Details
Keywords: by James Austin
  • 17 Apr 2006
  • Research & Ideas

Resisting the Seductions of Success

other aspect of my life for professional achievement, but professional achievement has been at the center of my decision-making process throughout my adult life." At first, Tony's crime and confession are hard to explain. By looking closely, however, we View Details
Keywords: by Joseph L. Badaracco Jr.; Entertainment & Recreation; Information; Publishing
  • 14 Dec 2015
  • Research & Ideas

Deflategate and the Sustained Success of the New England Patriots

does reveal is that their analysis pointed to “a complete lack of understanding” of the actual physics involved with football by those who make their living off the game. The lessons to be learned from that stretch beyond Deflategate. “I... View Details
Keywords: by Roberta Holland; Sports
  • 06 Apr 2015
  • Research & Ideas

After Germanwings, More Attention Needed on Employee Mental Health

people? One possible answer came this past week when the airline revealed that the pilot, Andreas Lubitz, had previously suffered from deep depression. Debates began about how Lubitz's mental health played into the tragedy, what treatment... View Details
Keywords: by Michael Blanding; Health; Air Transportation
  • 12 Dec 2017
  • First Look

New Research and Ideas, December 12, 2017

and encourages the continued creation of deep knowledge within the field, as well as collaborative research across disciplines that develops and incorporates insights from service operations. Publisher's link:... View Details
Keywords: Sean Silverthorne
  • 01 Nov 2012
  • Research & Ideas

Book Excerpt: Judgment Calls

Editor's note. Organizations are living, growing, learning things, but this depth of experience and knowledge can be difficult to tap into. The secret, according to the authors of Judgment Calls: Twelve Stories of Big Decisions and the... View Details
Keywords: by Thomas H. Davenport & Brook Manville; Consumer Products
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

immediately to his needs and create a better experience for him. "A company's goal should be to learn more about what each customer needs so that it can close the customer sacrifice gap, which is the difference between what... View Details
Keywords: by Jean Ayers
  • 26 Mar 2019
  • First Look

New Research and Ideas, March 26, 2019

challenging areas. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55885 Learning or Playing? The Effect of Gamified Training on Performance By: Buell, Ryan W., Wei Cai, and Tatiana Sandino Abstract—Gamified... View Details
Keywords: Dina Gerdeman
  • 02 Apr 2001
  • What Do You Think?

Telecommuting: Dangerous to Health?

other…Technology robs us of the close contact we seek, and are reinforced by, in the learning cycle." But respondents who telecommute don't see it that clearly. Alan Carswell points out that:... View Details
Keywords: by James Heskett
  • 09 Sep 2024
  • HBS Case

McDonald’s and the Post #MeToo Rules of Sex in the Workplace

now expected to monitor corporate culture and take action if they learn that employees are being sexually harassed. “A board’s oversight over culture and respect in the workplace has become much more important than it was prior to... View Details
Keywords: by Avery Forman; Food & Beverage
  • 04 Dec 2012
  • First Look

First Look: December 4

the detrimental effects of each trigger. We conclude by discussing implications and recommendations for organizational scholars to take a more integrative approach to developing and evaluating theory about unethical behavior. Learning... View Details
Keywords: Carmen Nobel
  • 10 May 2011
  • First Look

First Look: May 10

business initiatives, we find that firms engage in a dynamic process of managing contradictory boundary activities. Boundaries between differentiated units are reinforced to enable exploitation and exploration, while corporate boundary... View Details
Keywords: Sean Silverthorne
  • 25 Apr 2019
  • Research & Ideas

Incubators Take Notice: Your Entrepreneurs Are Networking with the Wrong People

would choose only participants who don’t know each other, but that would be nearly impossible in some industries. Plus, deep relationships provide their own benefits, just not if you want to learn new... View Details
Keywords: by Danielle Kost
  • 27 Sep 2010
  • Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

than learning from the experience, and revert to the "comfort zones" of behavior consistent with their roles on the team (that is, junior experts reduce contributions and more senior members become increasingly directive). “The very best... View Details
Keywords: by Sarah Jane Gilbert
  • 19 Nov 2007
  • Lessons from the Classroom

Teaching The Moral Leader

characters, and through these emotions the characters live inside us, sometimes just for the length of time it takes to read and discuss their story, but often for much, much longer. That means that the lessons we take from the stories become part of us, a very View Details
Keywords: by Sarah Jane Gilbert; Education
  • 05 Mar 2007
  • Research & Ideas

Risky Business? Protecting Foreign Investments

Silverthorne: You write that Indonesia's 1980 nationalization of ITT's thirteen-year-old Indostat telecom business "marked the end of an era." What changed? Louis Wells: In the 1980s, a new attitude toward foreign investment swept the developing world. Old policies had... View Details
Keywords: by Sean Silverthorne; Energy; Utilities
  • 02 Feb 2004
  • What Do You Think?

Leadership: A Matter of Sustaining or Eliminating Groupthink?

suggested pointers for those who would provide the contrary views that are so important to an effective decision-making (vs. implementation) process. One was Bob Nemens. As he commented: "While you can never eliminate ego [in a leader you are trying to influence],... View Details
Keywords: by James Heskett
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