Publications

05 Jul 2012
News

What Now? Health Care After the Supreme Court's Decision

Article

Market Heterogeneity and Local Capacity Decisions in Services

By: Dennis Campbell and Frances X. Frei

We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details

Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States

2023
Working Paper

Senior Team Emotional Dynamics and Strategic Decision Making at a Platform Transition

By: Timo O. Vuori and Michael L. Tushman

Based on an inductive case study, we develop an emotional-temporal process model of an incumbent’s strategic decision making at a platform transition. We describe the senior team’s emotional response to this transition and the impact of these emotions on their... View Details

Keywords: Emotions; Decision Choices and Conditions; Transition; Digital Platforms

Read Now

February 2007
Article

How Managers' Everyday Decisions Create—or Destroy—Your Company's Strategy

By: Joseph L. Bower and Clark Gilbert

Keywords: Management; Decision Making; Strategy; Business Ventures

2005
Introduction

A Decision Perspective on Negotiation and Conflict Resolution

By: M. H. Bazerman

Keywords: Negotiation; Conflict and Resolution; Decision Making

2003
Class Lecture

Defining Moments: A Framework for Moral Decisions

By: Joseph L. Badaracco Jr.

Keywords: Decisions; Ethics

September 2001
Article

What You Don't Know About Making Decisions

By: David A. Garvin and Michael A. Roberto

Keywords: Decision Making

May 16, 2011
Blog Post

A Counter-Intuitive Approach to Making Complex Decisions

By: Maarten Bos and Amy Cuddy

Keywords: Decision-making; Sleep; Decision Making

Read Now

06 Sep 2021
News

Tom Eisenmann: Startups and their Wrong Decisions

June 2025
Supplement

Naked Wines: The Profit vs. Growth Decision (B)

By: Benjamin C. Esty and Edward A. Meyer

Supplement to the (A) case, HBS No. 724-462. View Details

June 2012
Teaching Note

Boeing 737 Manufacturing Footprint: The Wichita Decision (TN)

By: Willy Shih and Margaret Pierson

June 2010 (Revised December 2013)
Supplement

Hang Lung Properties and the Chengdu Decision (B)

By: John D. Macomber, Michael Shih-Ta Chen and Keith Chi-Ho Wong

Second phase of auction for a prime retail development parcel in Chengdu, China. Competition forces the firm to revisit all of its land purchase criteria. Hang Lung Properties is known for rigorous due diligence, for discipline in buying property, and for good... View Details

Keywords: Geographic Location; Auctions; Bids and Bidding; Infrastructure; Competitive Strategy; Valuation; Real Estate Industry; Chengdu

October 2002 (Revised December 2003)
Supplement

Group Process in the Challenger Launch Decision (C)

By: Amy C. Edmondson and Laura Feldman

Supplements the (A) case. View Details

July 1999 (Revised March 2000)
Teaching Note

Walker and Company: Profit Plan Decisions TN

By: Robert L. Simons and Indra Reinbergs

Teaching Note for (9-197-084). View Details

Keywords: Profit; Decision Making

05 Mar 2025
News

The Right Way to Make Data-Driven Decisions

2010
Book

One Strategy: Organization, Planning, and Decision Making

By: Steven Sinofsky and Marco Iansiti

Learn from the concepts, capabilities, processes, and behaviors that aligned around one strategy with the hard-won, first-person wisdom found in One Strategy. Challenging traditional views of strategy and operational execution, this book - written by Microsoft... View Details

Keywords: Strategy; Organizations; Planning; Decision Making

fall 1989
Article

How Do Investors Interpret Firms' Financial Decisions

By: Paul M. Healy and Krishna G. Palepu

Keywords: Finance; Decision Making; Investment

January–March 2020
Article

Inaction and Decision Making in Moral Conflicts

By: Netta Barak-Corren and Max Bazerman

People regularly face conflicts in which obeying one moral requirement means transgressing another. Moral conflicts require difficult decisions: a person believes she should take both actions, but doing both is impossible. In this paper, we examine a common form of... View Details

Keywords: Moral Conflicts; Moral Sensibility; Decision Making; Behavior

January 2013
Case

Cabot Corporation: The Fuel Cell Decision (A)

By: Willy Shih and Ying Zhou

Managers at Cabot Corporation are faced with deciding the future of its fuel cell program. The (A) case recounts the view of the business manager and the technical project lead, and the (B) case describes the perspective of a senior manager who is the head of the New... View Details

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