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Show Results For
- All HBS Web
(2,115)
- News (333)
- Research (1,413)
- Events (1)
- Multimedia (6)
- Faculty Publications (612)
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- 01 Dec 2018
- News
Hard Choices
much in the employer’s interest to also be there for them. I ask you, does it maximize profit to treat customers well by selling them products that represent good value for the money, or is it best to charge... View Details
Keywords: Seth Klarman (MBA 1982)
- 06 Dec 2021
- News
HBS Curricula Explore the Complexities of Innovation
making. Competing in the Age of Digital Platforms helps participants understand how to create sustainable value whether competing as, with, or against digital platforms, while Competing in the Age of AI—Virtual looks at advancements in AI... View Details
Keywords: Jennifer Gillespie
- 24 Mar 2021
- News
Clubs Reaffirm Equity in Community Partners Work; Alumni Angels Invest in Member Education
groundbreaking accelerator promoting financial inclusion and access to capital for early-stage, technology-enabled companies led by women and multicultural entrepreneurs. Young companies accepted to the program receive mentorship, access to networks, and View Details
Keywords: Margie Kelley
- 01 Jun 2020
- News
Unleashed
As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named Diane jumped into action, tracked... View Details
Keywords: Jen McFarland Flint
- 01 Dec 2012
- News
From Where We Stand
across functions, businesses, and your industry. Engage your peers to deliver solutions to real business problems. Know the customer and the competitor. When you are at the top, be a talent magnet and then build the next generation of... View Details
- 01 Mar 2015
- News
A Boomtown's Echo
if you are American. But a US-centric view will not result in an adequate response to climate change. It’s not only going to have to involve the Europeans and the Japanese. It’s also going to have to involve the Indians and the Chinese. And the people in those... View Details
- 01 Jun 2000
- News
Books
about helping executives to get beyond these misconceptions by opening their eyes to new vistas." e-Leadership is also available as an electronic version that can be downloaded and customized at the reader's discretion. More information... View Details
- 01 Jun 1997
- News
Sorting Myth from Reality at Hong Kong Conference
advantages and disadvantages. "Younger generations might have a different set of values [from their elders]," which can lead to conflicts when running a business. On the other hand, said Nursalim, blood ties can mean instant trust. Hong... View Details
Keywords: Alejandro Reyes
- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
drought, the Great Depression, and a world war. He learned to work hard and thirsted for an education. Melvin married and fathered 12 children. His business careers led to his owning his own businesses, which thrived in small-town America because of Melvin’s View Details
- 01 Dec 2013
- News
Curing Health Care
value for patients, where value is the health outcomes achieved relative to the money spent. While his initial work focused on reorganizing care and measuring outcomes, he began to understand that... View Details
- 17 Apr 2019
- News
Give It to Me Straight
the AdSense business was on fire, and when I said how many new customers we added over the last couple of months, Eric Schmidt almost fell out of his chair, and he said, "What did you say? This is incredible. Do you need more marketing... View Details
- 17 Nov 2022
- News
Alumni Leaders on Decarbonization Strategies for Combating Climate Change
light-duty vehicles, the first to earn UL 9741 certification in North America, the first to earn OEM approval for battery health, and the first to earn revenue for fleet customers from utilities. We are hoping that the IRA helps us to... View Details
- 06 Dec 2021
- News
Digitalization: The Key to the Future of HBS
to speed on these topics? In what way will this digital transformation affect alumni interactions with the School? We should be able to give them a much more customized experience. For example, we might ask alumni: Given your life stage... View Details
Keywords: April White
- 13 Sep 2019
- News
Hollywood Ending
on and enough customers to make it a viable business. They’re not settling for half-measures. “If we have great content but we don’t have a differentiated experience, we fail,” she says. “And the reverse is true too.” The urgency to get... View Details
- 04 May 2017
- News
Going the Distance
where he worked 13 years for Cisco Systems during its meteoric rise. His passion for engaging with customers led him to run a global support organization for Cisco’s biggest customers. While at Cisco, the company sent him to HBS’s... View Details
Keywords: Jill Radsken
- 12 Jan 2015
- News
Good Investments
buildings 10 miles east of Mexico City that is populated by some of the country’s poorest citizens. Over the past two years, though, market days have been busier than normal at the store—all thanks to a little silver service booth just outside the shop. View Details
- 01 Sep 2005
- News
WATER Ltd.
special public protections and oversight. Because it’s scarce, it has an economic value, but that value must be affordable to the communities we serve.” Based in New Jersey, American Water is part of the British multinational RWE Thames... View Details
- 01 Sep 2014
- News
Afghanistan’s Hope and Light
employer (1,100 workers) and biggest taxpayer ($500 million and counting). “If we treated the Afghans with respect, it would create a brand loyalty and empathy they’d never had a chance to experience before,” Khoja says of the company’s initial, basic strategy. “In... View Details
Keywords: Julia Hanna
- 01 Mar 2023
- News
Clearing the Air
MORE For a deeper dive, check out our three-part Skydeck podcast series on carbon capture. Skydeck podcast MORE For a deeper dive, check out our three-part Skydeck podcast series on carbon capture. Skydeck podcast When the United States Congress passed the Inflation... View Details
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
results—the “service trifecta”; (6) use technology to elevate the most important and eliminate the worst service jobs; (7) take steps to develop a core of customers who are “owners”; and (8) build agile service organizations that learn,... View Details