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Show Results For
- All HBS Web
(1,989)
- People (2)
- News (482)
- Research (1,032)
- Events (4)
- Multimedia (13)
- Faculty Publications (326)
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- 01 Mar 2012
- News
Get Creative
this before? It turns out that most problems have been solved before by somebody in a different environment. Associating that other experience to what’s going on in my world may make me look brilliant, but in reality my brilliance was in... View Details
- 01 Jan 2008
- News
Meg Whitman, MBA 1979
she picked up customer expertise at P&G and later at Disney, where she ran the Consumer Products Division. As a VP at Bain & Company, she gained industry experience that she later applied as head of the... View Details
- 09 Jun 2015
- News
Building change from the ground up
was to provide an air-conditioned environment; offer support for customers who couldn’t read or write; and get them in and out of the store in 15 minutes with working service,” Khoja said, noting, “If we treated the Afghans with respect,... View Details
- 01 Mar 2013
- News
Faculty Books
Spending by Elizabeth Dunn and Michael Norton (Simon & Schuster) Associate Professor Norton and his coauthor explain why individuals and companies seeking to create happier employees and provide "happier products" to their customers can... View Details
- 01 Sep 2020
- News
Giving Amazon the Boot
business? Sarah Ford (MBA 2007)’s experience with Amazon highlights its allure and drawbacks. In 2012, Ford founded Ranch Road Boots, a high-end shoe company inspired by her roots in West Texas and her View Details
- 01 Jun 1996
- News
Capitalist Revolutions Analyzed in MBA "Foundations" Course
Wedgwood's archives in Staffordshire, Koehn had hundreds of pages of information on the company's founder, on mid-eighteenth-century popular British culture, and on customer loyalty. At Wedgwood, she found the first examples of money-back... View Details
Keywords: Susan Young
- 01 Jun 2020
- News
Post-Office
more traditional in top-down organizations. What are the experiences that are hard to replace in remote work? And how can companies replace those with digital experiences? Associate Professor Prithwiraj Choudhury on the lasting lessons... View Details
- 01 Dec 2009
- News
Online Entrepreneur
In September, the Greater Boston Chamber of Commerce announced that its 2009 Entrepreneur of the Year is Diane Hessan (MBA ’77), president and CEO of Communispace Corporation, a firm that helps companies generate customer insights via... View Details
- 25 Mar 2019
- News
Rent The Runway Joins the Unicorn Club
two core tenets, saying that “Rent the Runway has consistently demonstrated an ability to innovate and improve its customer experience and technology.” READ MORE View Details
- 01 Jun 2004
- News
Luxe Redux
leading a customer through an experience that feels new and comfortable at the same time,” says Steuben’s Haupt. “In the end, whether they’ve made a purchase or not, do they feel happily seduced? Is there... View Details
- 01 Dec 2016
- News
Alumni Books of 2016
companies are converting the delivery of their offerings to the as-a-service model. The next disruption will focus less on the delivery model and more on the value delivered. Bernshteyn’s value-as-a-service model is the simple idea that measurable value delivered for... View Details
- 01 Sep 2008
- News
Building a Better MBA
other stakeholders in society. If academic critiques were not discouraging enough, Datar and Garvin distilled more bad news from their research. “There’s an escalating drumbeat of concerns from alums, from students, and from customers —... View Details
- 23 May 2019
- News
Marla Beck, MBA/MPA 1998
Group invests in Bluemercury 2012 M-61 skincare launched 2014 Appointed Entrepreneur-in-Residence, HBS 2015 Lune+Aster cosmetics launched 2015 Macy’s acquires Bluemercury 2019 Bluemercury opens its 195th store CEO and Cofounder Bluemercury, Inc. Marla Beck believed... View Details
Keywords: Susan Young
- 01 Dec 2017
- News
Enhancing Students’ Cultural Intelligence
his classmates’ FIELD Global Immersion (FGI) projects. But in retrospect, he says, conducting field research in Mexico and developing and presenting innovative product ideas to senior executives at Colgate’s Consumer Innovation Center “was a learning View Details
- 01 Sep 2009
- News
Ready for Launch
law for “38 seconds” before starting two other tech companies. Michelle Zatlyn (MBA ’09): Saskatchewan native with experience in product marketing and product management. The pair hatched the idea for what would become CloudFlare during... View Details
- 01 Jun 2014
- News
What’s Next
experimenting with teaching courses open to undergraduates. Perhaps the best example of collaboration, though, is the Harvard Innovation Lab (i-lab) that HBS launched in 2011. It has become a magnet for students, faculty, and alumni from... View Details
- 22 Feb 2022
- News
Case Study: Welcome Aboard
was crazy,” Lerner says, noting that a successful onboarding experience could translate to long-term results. “This is the time to put your best foot forward, but we were using primitive tools that didn’t allow any of that and caused our... View Details
Keywords: Jen McFarland Flint
- 24 Apr 2014
- News
Student turns family health crisis into online solution
opportunity,” she explains. Hoffman’s experiences inspired her to collaborate with classmate Arick Morton (MBA 2014), with whom she brainstormed in Harvard’s Innovation Lab (i-lab), which led to a concept for an entrepreneurial solution... View Details
- 03 Mar 2020
- News
Can This Man Change the American Diet?
in the Boston area, Clover serves an always-changing, all-vegetarian menu to a 90 percent non-vegetarian customer base. In this episode of Skydeck, associate editor Julia Hanna takes listeners behind the scenes at a Clover food... View Details
Keywords: Agriculture
- 01 Jun 2001
- News
Q&A: Donna Dubinsky
initiatives — Apple, Claris, Palm, and Handspring — and it’s been rewarding to look back and see all the value and products created, as well as the customers served by those efforts. The Visor PDA uses the same operating system as the... View Details