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  • 02 Jan 2024
  • Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details
Keywords: by Rachel Layne

    Roberto Verganti

    Roberto Verganti is in the Technology and Operations Management Unit at Harvard Business School. He teaches Design Theory and Practice for the double degree program MS/MBA conducted jointly by the Harvard Business School and the... View Details

    Keywords: industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods
    • 22 Nov 2023
    • Research & Ideas

    Humans vs. Machines: Untangling the Tasks AI Can (and Can't) Handle

    explains McFowland. “People in the lower half of that distribution had a much larger productivity bump. But on average, everyone seems to do better.” Surprisingly though, says McFowland, certain solutions using AI yielded a more limited variety of answers, suggesting a... View Details
    Keywords: by Rachel Layne; Information Technology; Technology
    • 2010
    • Book

    Builder’s Apprentice: A Memoir

    By: Andrew J. Hoffman
    In 1986, Andrew (Andy) Hoffman quit an engineering job, declined acceptances for graduate school at Harvard and Berkeley and accepted a carpenter's job in Nantucket. Unbeknownst to him, he had entered the world of high-end custom building. Within four years, he was... View Details
    Keywords: Personal Development and Career; Construction Industry
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    • March 2010 (Revised March 2010)
    • Case

    Looking for Opportunity in Adversity: Iqbal Quadir and Grameenphone (A)

    By: Bhaskar Chakravorti and David Lane
    Iqbal Quadir, a former New York investment banker, set about to bring universal telecommunications to his native Bangladesh. He was convinced that, GSM, the same advanced wireless technology that penetrated developed countries in Europe was also the right solution for... View Details
    Keywords: Decisions; Personal Development and Career; Entrepreneurship; Problems and Challenges; Wireless Technology; Telecommunications Industry; Bangladesh
    Related
    • Web

    Actively Addressing Unconscious Bias in Recruiting - Recruiting

    Insights & Advice 16 Jun 2023 Actively Addressing Unconscious Bias in Recruiting Becca Carnahan & Christopher Moore Author HBS Team tag All Industries All Locations Diversity, Inclusion, & Belonging Recruiting Advice Recruiting Strategies... View Details
    • September 2006 (Revised December 2006)
    • Case

    Arizona Department of Public Health: The Challenges of Preparing for a Public Health Emergency

    By: Lynda M. Applegate, Ajay Vinze, T. S. Raghu and Minu Ipe
    In the post-9/11 era information technology enablement for emergency preparedness and response have taken on increased significance. Public health organizations like ADHS play a critical role in any statewide preparation for large scale emergencies. With issues like... View Details
    Keywords: Problems and Challenges; Information Technology; Health Care and Treatment; Business Processes; Service Delivery; National Security; Health Industry; Health Industry; Arizona
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    • Program

    Growing as a Purposeful Leader

    work Increase employee engagement and commitment, and in turn generate new levels of contribution Uncover untapped creativity and innovation as employees strive to do their job better Expand your personal and professional network Extend... View Details
    • 02 May 2000
    • Research & Ideas

    Leading Professional Service Firms

    motivated you and your HBS colleagues to develop a course specifically for leaders of professional service firms? Lorsch: Professional service firms represent an $80 billion industry worldwide. In the US and Europe, they comprise 17... View Details
    Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting
    • 26 Nov 2013
    • First Look

    First Look: November 26

    we argue that this persistence fundamentally changes the environment in which legislation is made. Publisher's link: http://www.people.hbs.edu/wkerr/DynamicsOfFirmLobbying.pdf August 2013 Industrial and Corporate Change View Details
    Keywords: Sean Silverthorne
    • 05 Aug 2008
    • First Look

    First Look: August 5, 2008

    analyses of data covering 69 two-digit SIC industries at two points in time, 1991 and 1999. Across industries, we find that the likelihood of internalization of advertising services decreases as the size of advertising outlays increase... View Details
    Keywords: Martha Lagace
    • January 2014
    • Case

    CleanSpritz

    By: John A. Quelch and Alisa Zalosh
    Sales of CleanSpritz all-purpose cleaning spray have been steadily declining for the past five years, and management believes the decline correlates to a growing environmental concern among U.S. consumers. CleanSpritz's management is considering several options to... View Details
    Keywords: Product Positioning; Competition; Marketing Strategy; Corporate Social Responsibility and Impact; Performance Improvement; Environmental Sustainability; Product Launch; Product Development; Consumer Products Industry
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      Ray A. Goldberg

      A native of North Dakota, Dr. Goldberg received his A.B. from Harvard University in 1948, his MBA from the Harvard Graduate School of Business Administration in 1950 and his Ph.D. in Agricultural Economics from the University of Minnesota in 1952.

      ... View Details

      Keywords: agribusiness; agriculture; fast food; food; food processing; forest products; grocery; high technology; information; restaurant; retailing; soft drink; textiles; tobacco; transportation; wholesale; wine
      • September 2007
      • Article

      Investigative Negotiation

      By: Deepak Malhotra and Max H. Bazerman
      This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Negotiators often fail to achieve results because they channel too much effort into... View Details
      Keywords: Knowledge Acquisition; Knowledge Use and Leverage; Negotiation Process; Negotiation Tactics; Motivation and Incentives; Perspective; Pharmaceutical Industry
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        Christina M. Wallace

        A self-described “human Venn diagram” Christina Wallace has crafted a career at the intersection of business, technology, and the arts. She is a Senior Lecturer in the Entrepreneurial Management Unit at Harvard Business... View Details

        Keywords: venture capital industry; venture capital industry; venture capital industry; venture capital industry; venture capital industry
        • March 2016
        • Supplement

        Trouble at Tessei

        By: Ethan Bernstein and Ryan W. Buell
        In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
        Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
        Related
        • 12 Oct 1999
        • Research & Ideas

        Where Main Street Meets Wall Street

        Professorship of Business Administration, "HBS alumni were directly involved in establishing the modern mutual fund industry and continue in prominent leadership positions today. Much like management consulting and venture capital,... View Details
        Keywords: by Garry Emmons; Financial Services
        • Web

        Great American Business Leaders of the 20th Century - Leadership

        Mining Corporation, 1954–1986 Morton L. Mandel Premier Industrial Corporation, 1958–1996 Alfred E. Mann Pacesetter, 1972–1985 Alex Manoogian Masco Corporation, 1929–1985 Thomas F. Manville Johns-Manville Corporation, 1901–1924 Bernard... View Details
        • 23 Jul 2001
        • Research & Ideas

        How Relationships are Building Biotech

        How does an industry get born? To answer that question, it helps to turn the microscope on one fairly new industry: biotechnology. A still further way to get inside this question, according to HBS professor Monica C. Higgins, is to take a... View Details
        Keywords: by Martha Lagace & Mallory Stark
        • 22 Jan 2019
        • First Look

        New Research and Ideas, January 22, 2019

        2019 New York: PublicAffairs Creative Construction: The DNA of Sustained Innovation By: Pisano, Gary P. Abstract— Creative Construction tackles the myth that larger enterprises are inherently incapable of... View Details
        Keywords: Dina Gerdeman