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  • All HBS Web  (2,091)
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  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

managing through the pandemic. The topics: people and personal management, strategy, marketing, and organizational design. PEOPLE AND PERSONAL MANAGEMENT Tip: Guide your team to create new norms, protocols, and purpose. Leaders need to... View Details
Keywords: by Sean Silverthorne
  • 28 Jan 2020
  • Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

essential skill to master for creating an edge in the innovation economy is the ability to tell stories, to motivate others to join you on an unknown journey. What are the key ideas behind learning to be a storyteller? Kanter: Effective... View Details
Keywords: by Sean Silverthorne
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

own capabilities with those of its suppliers and partners to address some of those problems. The goal is to bring value to customers in ways that are beneficial for them while also creating additional value for the company itself. Q:... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 13 Dec 2016
  • First Look

December 13, 2016

health care marketplace and make competing on value central to their strategy. All stakeholders in the health care industry—regulators, providers, insurers, employers, and patients themselves—have roles to play in creating real... View Details
Keywords: Carmen Nobel
  • 29 Jan 2024
  • Research & Ideas

Do Disasters Rally Support for Climate Action? It's Complicated.

Environmental disasters like wildfires can ignite awareness of climate change and boost eco-friendly politicians’ careers. But do voters perceive a tradeoff between environmental policies and local economic growth? In Brazil, home to a majority of the Amazon tropical... View Details
Keywords: by Rachel Layne
  • 22 Oct 2007
  • Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

outcome. Rule 2: Every customer-supplier connection must be direct, and there must be an unambiguous yes or no way to send requests and receive responses. Rule 3: The pathway for every product and service must be simple and direct. Rule... View Details
Keywords: by Julia Hanna; Computer
  • 17 Jan 2011
  • Research & Ideas

Being the Boss

until her people rose up and expressed, through an intermediary, that they hated how she treated them. They wanted a real human connection with her, even if she was "the boss." The Limits of Formal Authority Most managers soon... View Details
Keywords: by Carmen Nobel
  • 09 Mar 2022
  • Research & Ideas

War in Ukraine: Soaring Gas Prices and the Return of Stagflation?

the United States will create a price effect for Americans and for the world. Forman: Where is this going from an economic and geopolitical perspective? Abdelal: They’re connected in two ways. We should... View Details
Keywords: by Avery Forman; Energy
  • 29 Aug 2022
  • Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

finding ways to reduce inequality to create a more just and equal society for all. In making decisions on how to best intervene, policymakers commonly rely on the Gini coefficient, a statistical measure of resource distribution, including... View Details
Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser
  • 14 Jul 2008
  • Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

When Hurricane Katrina slammed into the Gulf Coast region of the United States in August 2005, it destroyed homes and lives. A paradoxical effect, however, is that the storm's aftermath created an opening in New Orleans for school leaders... View Details
Keywords: by Sarah Jane Gilbert; Education
  • 11 Apr 2022
  • Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

What I found helps is allowing people to bring back something they were born with, which is curiosity—this genuine interest in discovery—and connecting with others, to understand and learn from them. Something that I learned by taking my... View Details
Keywords: by Jen McFarland Flint
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

integrated 21-inch tablet computers have become a fitness sensation. For $39 per month, Peloton offers access to live-streamed classes where members can track their performance on a leader board, virtually connect with fellow classmates,... View Details
Keywords: by Dina Gerdeman
  • 17 Aug 2009
  • Research & Ideas

Quantifying the Economic Impact of the Internet

brand or product Website (61 percent); paid bills (56 percent); watched a video clip (51 percent); used a price comparison site (50 percent); listened to an audio clip (44 percent ). “Social networks and the easy connections they... View Details
Keywords: by John Quelch; Advertising; Publishing
  • 20 Oct 2008
  • Research & Ideas

The Seven Things That Surprise New CEOs

connected to the company. Implications For Ceo Leadership Taken together, the seven surprises carry some important and subtle implications for how a new CEO should define his job. First, the CEO must learn to manage organizational context... View Details
Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria
  • 17 Feb 2022
  • Book

When Employees Feel a Sense of Purpose, Companies Succeed

employees to discover their purpose in life but to then find a connection between our personal life purpose with the purpose of the organization where we work. The great resignation under way over the past year has shown us that employees... View Details
Keywords: by Ranjay Gulati
  • 22 Apr 2022
  • Research & Ideas

Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance

Assistant Professor Zoë Cullen. After all, the COVID-19 pandemic continues to create challenges for companies attempting to fill job openings as record numbers of people quit their jobs in search of new opportunities in a hot labor... View Details
Keywords: by Jay Fitzgerald
  • 13 Oct 2015
  • First Look

October 13, 2015

create social distance, or a lack of emotional connection, that leads to misunderstandings and mistrust. To help global team leaders manage effectively, the author shares her SPLIT framework for mitigating social distance. It has five... View Details
  • Research Summary

Current working papers

Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details

  • 28 Apr 2015
  • First Look

First Look: April 28

skills based on Common Core State Standards through personalized learning plans. Having been a teacher and founder of a successful network of charter schools, Danner believes learning does not have to be limited to the classroom and wants to View Details
Keywords: Sean Silverthorne
  • 18 Sep 2017
  • Research & Ideas

'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing

Gupta. Brands should instead look to create a conversation with a broader message that connects with consumers. For instance, Dove’s Real Beauty campaign  wasn’t focused merely on the benefits of a bar of... View Details
Keywords: by Dina Gerdeman; Advertising; Technology
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