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  • All HBS Web  (2,094)
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  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

connecting to beneficiaries of one’s work increases performance and argue that beneficiaries internal to an organization (i.e., one’s own colleagues) can serve as an important source of motivation, even in jobs that—on the surface—may... View Details
Keywords: Carmen Nobel
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

own capabilities with those of its suppliers and partners to address some of those problems. The goal is to bring value to customers in ways that are beneficial for them while also creating additional value for the company itself. Q:... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 20 Oct 2008
  • Research & Ideas

The Seven Things That Surprise New CEOs

connected to the company. Implications For Ceo Leadership Taken together, the seven surprises carry some important and subtle implications for how a new CEO should define his job. First, the CEO must learn to manage organizational context... View Details
Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria
  • 17 Feb 2022
  • Book

When Employees Feel a Sense of Purpose, Companies Succeed

employees to discover their purpose in life but to then find a connection between our personal life purpose with the purpose of the organization where we work. The great resignation under way over the past year has shown us that employees... View Details
Keywords: by Ranjay Gulati
  • 29 Jan 2024
  • Research & Ideas

Do Disasters Rally Support for Climate Action? It's Complicated.

Environmental disasters like wildfires can ignite awareness of climate change and boost eco-friendly politicians’ careers. But do voters perceive a tradeoff between environmental policies and local economic growth? In Brazil, home to a majority of the Amazon tropical... View Details
Keywords: by Rachel Layne
  • January 2016
  • Case

Haiti Hope: Innovating the Mango Value Chain

By: Amy C. Edmondson and Jean-François Harvey
This case study examines a market-based approach to economic development through the eyes of NGO TechnoServe's project manager, implementing a US$9.5 million five-year public-private partnership between Coca-Cola, IDB, and USAID. The case ends at the beginning of the... View Details
Keywords: Sustainability; Economic Development; Corporate Social Responsibility; Emerging Country; Teaming; Public-private Partnership; Inter-organizational Relationships; Collaboration; Strategy Implementation; Agricultural Commodity; Plant-Based Agribusiness; Public Sector; Supply Chain Management; Customer Value and Value Chain; Corporate Social Responsibility and Impact; Learning; Partners and Partnerships; Private Sector; Developing Countries and Economies; Social Enterprise; Food and Beverage Industry; Agriculture and Agribusiness Industry; Haiti
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Edmondson, Amy C., and Jean-François Harvey. "Haiti Hope: Innovating the Mango Value Chain." Harvard Business School Case 616-040, January 2016.
  • 09 Mar 2022
  • Research & Ideas

War in Ukraine: Soaring Gas Prices and the Return of Stagflation?

the United States will create a price effect for Americans and for the world. Forman: Where is this going from an economic and geopolitical perspective? Abdelal: They’re connected in two ways. We should... View Details
Keywords: by Avery Forman; Energy
  • 21 Sep 2021
  • Office Hours

Readers Ask: How Can I Gain Power and Influence?

interviewed more than 100 people as we prepared to write the book. We’ve learned so much from every one of them, and we’re using some of their stories in the book to help our readers connect the findings from research in social sciences... View Details
Keywords: by Kristen Senz
  • 11 Dec 2012
  • First Look

First Look: Dec. 11

what they should decide. Paper: http://hbr.org/2012/12/how-much-is-sweat-equity-worth/ar/1 When Identities, Interests, and Information Collide: How Subgroups Create Hidden Profiles in Teams Authors:Polzer, Jeff, and Lisa Kwan... View Details
Keywords: Sean Silverthorne
  • 29 Aug 2022
  • Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

finding ways to reduce inequality to create a more just and equal society for all. In making decisions on how to best intervene, policymakers commonly rely on the Gini coefficient, a statistical measure of resource distribution, including... View Details
Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser
  • 08 Oct 2008
  • Research & Ideas

Book Excerpt: A Sense of Urgency

strongly connected to real business problems, they may suspect sabotage or lunacy, both of which can create anger and not a steely determination to act fast and win. The crisis-creating strategy not only... View Details
Keywords: by John P. Kotter
  • 18 Sep 2017
  • Research & Ideas

'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing

Gupta. Brands should instead look to create a conversation with a broader message that connects with consumers. For instance, Dove’s Real Beauty campaign  wasn’t focused merely on the benefits of a bar of... View Details
Keywords: by Dina Gerdeman; Advertising; Technology
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

integrated 21-inch tablet computers have become a fitness sensation. For $39 per month, Peloton offers access to live-streamed classes where members can track their performance on a leader board, virtually connect with fellow classmates,... View Details
Keywords: by Dina Gerdeman
  • 17 Sep 2012
  • Research & Ideas

Blue Skies, Distractions Arise: How Weather Affects Productivity

To The Lab With that supporting data in hand, the team decided to test the weather/productivity connection in the controlled setting of a research lab. The goal was to establish causality for the correlative findings. "I love when you... View Details
Keywords: by Carmen Nobel
  • 17 Aug 2009
  • Research & Ideas

Quantifying the Economic Impact of the Internet

brand or product Website (61 percent); paid bills (56 percent); watched a video clip (51 percent); used a price comparison site (50 percent); listened to an audio clip (44 percent ). “Social networks and the easy connections they... View Details
Keywords: by John Quelch; Advertising; Publishing
  • 25 Jan 2010
  • Research & Ideas

A Macroeconomic View of the Current Economy

connection between the present and the future. Current decisions are affected by what people expect the future to bring. For example, business managers set the prices of their products—at least in part—based on expectations. More broadly,... View Details
Keywords: by Sean Silverthorne
  • 14 Jul 2008
  • Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

When Hurricane Katrina slammed into the Gulf Coast region of the United States in August 2005, it destroyed homes and lives. A paradoxical effect, however, is that the storm's aftermath created an opening in New Orleans for school leaders... View Details
Keywords: by Sarah Jane Gilbert; Education
  • 26 Nov 2001
  • Research & Ideas

How Toyota Turns Workers Into Problem Solvers

in prototype forms before being released. Why? Because designers know that no matter how good their initial efforts, they will miss the mark on the first try. There will be something about the design of the overall system structure or architecture, the interfaces that... View Details
Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto
  • 22 Apr 2022
  • Research & Ideas

Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance

Assistant Professor Zoë Cullen. After all, the COVID-19 pandemic continues to create challenges for companies attempting to fill job openings as record numbers of people quit their jobs in search of new opportunities in a hot labor... View Details
Keywords: by Jay Fitzgerald
  • 06 Mar 2020
  • Book

A Great Teacher's Lessons for Leading

indulge me personalizing aspects of the covenant-creation process. From the first moment in the classroom, the teacher is laying the groundwork to create a covenant with students—a relationship where the student develops faith in the... View Details
Keywords: by Martha Lagace; Education
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