Creating Connections - Publications - Faculty & Research

21 Feb 2017
First Look

First Look at New Research: February 21

connecting to beneficiaries of one’s work increases performance and argue that beneficiaries internal to an organization (i.e., one’s own colleagues) can serve as an important source of motivation, even in jobs that—on the surface—may... View Details

Keywords: Carmen Nobel

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

own capabilities with those of its suppliers and partners to address some of those problems. The goal is to bring value to customers in ways that are beneficial for them while also creating additional value for the company itself. Q:... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

20 Oct 2008
Research & Ideas

The Seven Things That Surprise New CEOs

connected to the company. Implications For Ceo Leadership Taken together, the seven surprises carry some important and subtle implications for how a new CEO should define his job. First, the CEO must learn to manage organizational context... View Details

Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

employees to discover their purpose in life but to then find a connection between our personal life purpose with the purpose of the organization where we work. The great resignation under way over the past year has shown us that employees... View Details

Keywords: by Ranjay Gulati

29 Jan 2024
Research & Ideas

Do Disasters Rally Support for Climate Action? It's Complicated.

Environmental disasters like wildfires can ignite awareness of climate change and boost eco-friendly politicians’ careers. But do voters perceive a tradeoff between environmental policies and local economic growth? In Brazil, home to a majority of the Amazon tropical... View Details

Keywords: by Rachel Layne

January 2016
Case

Haiti Hope: Innovating the Mango Value Chain

By: Amy C. Edmondson and Jean-François Harvey

This case study examines a market-based approach to economic development through the eyes of NGO TechnoServe's project manager, implementing a US$9.5 million five-year public-private partnership between Coca-Cola, IDB, and USAID. The case ends at the beginning of the... View Details

Citation

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09 Mar 2022
Research & Ideas

War in Ukraine: Soaring Gas Prices and the Return of Stagflation?

the United States will create a price effect for Americans and for the world. Forman: Where is this going from an economic and geopolitical perspective? Abdelal: They’re connected in two ways. We should... View Details

Keywords: by Avery Forman; Energy

21 Sep 2021
Office Hours

Readers Ask: How Can I Gain Power and Influence?

interviewed more than 100 people as we prepared to write the book. We’ve learned so much from every one of them, and we’re using some of their stories in the book to help our readers connect the findings from research in social sciences... View Details

Keywords: by Kristen Senz

11 Dec 2012
First Look

First Look: Dec. 11

what they should decide. Paper: http://hbr.org/2012/12/how-much-is-sweat-equity-worth/ar/1 When Identities, Interests, and Information Collide: How Subgroups Create Hidden Profiles in Teams Authors:Polzer, Jeff, and Lisa Kwan... View Details

Keywords: Sean Silverthorne

29 Aug 2022
Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

finding ways to reduce inequality to create a more just and equal society for all. In making decisions on how to best intervene, policymakers commonly rely on the Gini coefficient, a statistical measure of resource distribution, including... View Details

Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser

08 Oct 2008
Research & Ideas

Book Excerpt: A Sense of Urgency

strongly connected to real business problems, they may suspect sabotage or lunacy, both of which can create anger and not a steely determination to act fast and win. The crisis-creating strategy not only... View Details

Keywords: by John P. Kotter

18 Sep 2017
Research & Ideas

'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing

Gupta. Brands should instead look to create a conversation with a broader message that connects with consumers. For instance, Dove’s Real Beauty campaign wasn’t focused merely on the benefits of a bar of... View Details

Keywords: by Dina Gerdeman; Advertising; Technology

09 Jan 2020
Book

Rethinking Business Strategy in the Age of AI

integrated 21-inch tablet computers have become a fitness sensation. For $39 per month, Peloton offers access to live-streamed classes where members can track their performance on a leader board, virtually connect with fellow classmates,... View Details

Keywords: by Dina Gerdeman

17 Sep 2012
Research & Ideas

Blue Skies, Distractions Arise: How Weather Affects Productivity

To The Lab With that supporting data in hand, the team decided to test the weather/productivity connection in the controlled setting of a research lab. The goal was to establish causality for the correlative findings. "I love when you... View Details

Keywords: by Carmen Nobel

17 Aug 2009
Research & Ideas

Quantifying the Economic Impact of the Internet

brand or product Website (61 percent); paid bills (56 percent); watched a video clip (51 percent); used a price comparison site (50 percent); listened to an audio clip (44 percent ). “Social networks and the easy connections they... View Details

Keywords: by John Quelch; Advertising; Publishing

25 Jan 2010
Research & Ideas

A Macroeconomic View of the Current Economy

connection between the present and the future. Current decisions are affected by what people expect the future to bring. For example, business managers set the prices of their products—at least in part—based on expectations. More broadly,... View Details

Keywords: by Sean Silverthorne

14 Jul 2008
Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

When Hurricane Katrina slammed into the Gulf Coast region of the United States in August 2005, it destroyed homes and lives. A paradoxical effect, however, is that the storm's aftermath created an opening in New Orleans for school leaders... View Details

Keywords: by Sarah Jane Gilbert; Education

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

in prototype forms before being released. Why? Because designers know that no matter how good their initial efforts, they will miss the mark on the first try. There will be something about the design of the overall system structure or architecture, the interfaces that... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

22 Apr 2022
Research & Ideas

Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance

Assistant Professor Zoë Cullen. After all, the COVID-19 pandemic continues to create challenges for companies attempting to fill job openings as record numbers of people quit their jobs in search of new opportunities in a hot labor... View Details

Keywords: by Jay Fitzgerald

06 Mar 2020
Book

A Great Teacher's Lessons for Leading

indulge me personalizing aspects of the covenant-creation process. From the first moment in the classroom, the teacher is laying the groundwork to create a covenant with students—a relationship where the student develops faith in the... View Details

Keywords: by Martha Lagace; Education

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