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  • All HBS Web  (2,089)
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  • 23 Jun 2003
  • Research & Ideas

Building a Better Buyer-Seller Relationship

Buyers and sellers in mature industrial markets can turn single transactions into long-term beneficial relationships by a deeper understanding of the complex connection between the two, says Harvard Business School professor Narakesari... View Details
Keywords: by Martha Lagace
  • 25 Jun 2012
  • Research & Ideas

Collaborating Across Cultures

man to emperor Xuanzong and his consort. “To the extent that creativity is about the recombination of existing ideas, then combining ideas that haven't been connected before creates the potential to produce... View Details
Keywords: by Michael Blanding
  • 11 Dec 2012
  • First Look

First Look: Dec. 11

what they should decide. Paper: http://hbr.org/2012/12/how-much-is-sweat-equity-worth/ar/1 When Identities, Interests, and Information Collide: How Subgroups Create Hidden Profiles in Teams Authors:Polzer, Jeff, and Lisa Kwan... View Details
Keywords: Sean Silverthorne
  • 20 Jan 2014
  • Research & Ideas

Language Wars Divide Global Companies

more efficient, the use of such a lingua franca can add layers of complication and delay. And instead of fostering collaboration, it can create cultural fissures between employees. “It's volcanic, waiting for something to ignite it, and... View Details
Keywords: by Kim Girard
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

to connect their products and services to the alleviation of crisis-related suffering and challenges. 54 percent of surveyed consumers claimed they were ignoring all new product communications during the crisis, unless the product in... View Details
Keywords: by Jill Avery and Richard Edelman
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

pervasive uncertainty created by COVID-19 in other ways, for example nurturing the relationship with other firms in their networks or establishing new connections that could lead to new learnings. Other... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 03 Jan 2011
  • Research & Ideas

Most Popular Articles of 2010

strategic performance management tool and describes the evolution of the BSC since its introduction in 1992 in the Harvard Business Review. HBS professor Robert S. Kaplan, who created the concept and tool with David Norton, explains the... View Details
Keywords: by Staff
  • 07 Jul 2003
  • Research & Ideas

4+2 = Sustained Business Success

independent decisions and to find ways to improve operations—including their own. Reward achievement with pay based on performance, but keep raising the performance bar. Pay psychological rewards in addition to financial ones. Create a... View Details
Keywords: by Nitin Nohria, William Joyce & Bruce Roberson
  • 28 Jan 2020
  • Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

essential skill to master for creating an edge in the innovation economy is the ability to tell stories, to motivate others to join you on an unknown journey. What are the key ideas behind learning to be a storyteller? Kanter: Effective... View Details
Keywords: by Sean Silverthorne
  • 18 Sep 2007
  • First Look

First Look: September 18, 2007

boundaries and high in their interiors. Several novel implications arise from this work. Among these: Modularizations create new module boundaries, hence new transaction locations where entry and competition can arise. Areas in the task... View Details
Keywords: Martha Lagace
  • 02 Jul 2013
  • First Look

First Look: July 2

personal connections amongst U.S. politicians have a significant impact on Senate voting behavior. Networks based on alumni connections between politicians are consistent predictors of voting behavior. We... View Details
Keywords: Anna Secino
  • 2011
  • Working Paper

How Foundations Think: The Ford Foundation as a Dominating Institution in the Field of American Business Schools

By: Rakesh Khurana, Kenneth Kimura and Marion Fourcade
The question of institutional change has become central to organizational research (Powell, 2008). Recent scholarship has demonstrated, often through carefully researched cases, that institutions can and sometimes do change. According to this research, there are two... View Details
Keywords: Change; Business Education; Business History; Organizations; Organizational Change and Adaptation; Organizational Structure; Relationships; Behavior
Citation
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Khurana, Rakesh, Kenneth Kimura, and Marion Fourcade. "How Foundations Think: The Ford Foundation as a Dominating Institution in the Field of American Business Schools." Harvard Business School Working Paper, No. 11-070, January 2011.
  • 13 Dec 2016
  • First Look

December 13, 2016

health care marketplace and make competing on value central to their strategy. All stakeholders in the health care industry—regulators, providers, insurers, employers, and patients themselves—have roles to play in creating real... View Details
Keywords: Carmen Nobel
  • 20 Nov 2017
  • Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

by shopping at neighborhood businesses. Indie bookstores won customers back from Amazon, Borders, and other big players by stressing a strong connection to local community values. Curation: Independent booksellers began to focus on... View Details
Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail
  • 22 Oct 2007
  • Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

outcome. Rule 2: Every customer-supplier connection must be direct, and there must be an unambiguous yes or no way to send requests and receive responses. Rule 3: The pathway for every product and service must be simple and direct. Rule... View Details
Keywords: by Julia Hanna; Computer
  • 25 Jun 2024
  • Research & Ideas

How Transparency Sped Innovation in a $13 Billion Wireless Sector

firms and key component suppliers. To create an unusually detailed supply chain, they observed about 4,700 interactions among the firms. “We were looking at a very specific product that didn't even exist 30 years ago,” Greenstein says of... View Details
Keywords: by Jay Fitzgerald; Technology
  • 17 Jan 2011
  • Research & Ideas

Being the Boss

until her people rose up and expressed, through an intermediary, that they hated how she treated them. They wanted a real human connection with her, even if she was "the boss." The Limits of Formal Authority Most managers soon... View Details
Keywords: by Carmen Nobel
  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

managing through the pandemic. The topics: people and personal management, strategy, marketing, and organizational design. PEOPLE AND PERSONAL MANAGEMENT Tip: Guide your team to create new norms, protocols, and purpose. Leaders need to... View Details
Keywords: by Sean Silverthorne
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

own capabilities with those of its suppliers and partners to address some of those problems. The goal is to bring value to customers in ways that are beneficial for them while also creating additional value for the company itself. Q:... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 29 Jan 2024
  • Research & Ideas

Do Disasters Rally Support for Climate Action? It's Complicated.

Environmental disasters like wildfires can ignite awareness of climate change and boost eco-friendly politicians’ careers. But do voters perceive a tradeoff between environmental policies and local economic growth? In Brazil, home to a majority of the Amazon tropical... View Details
Keywords: by Rachel Layne
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