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Show Results For
- All HBS Web
(1,765)
- People (8)
- News (368)
- Research (344)
- Events (10)
- Multimedia (7)
- Faculty Publications (170)
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- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
earlier, Freed-Finnegan and Wall had founded Index after observing the technological advantages that Amazon and other online retailers had over brick-and-mortar retailers. Index’s first product was a customer database tool that allowed brick-and-mortar retailers to... View Details
Keywords: Dina Gerdeman
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
way when it introduced faster, larger expresso machines that ruined the service experience for baristas and customers alike by shortening the contact time and obstructing their view of each other. Satisfying customers is not enough. Great... View Details
- 25 Apr 2005
- Research & Ideas
New Learning at American Home Products
regulatory requirements. But it had yet to develop in-house capabilities in R&D. It had not established contacts with the universities and other research institutions that were so vital to building a learning base in the new sciences.... View Details
- 26 Sep 2017
- First Look
First Look at New Research and Ideas, September 26, 2017
exported into global value chains. During the Great Reversal, the main challenges faced by MNEs were political. Firms needed to build political contacts with assertive host governments and attempt to strengthen their local identities,... View Details
Keywords: Sean Silverthorne
- 30 Jun 2009
- First Look
First Look: June 30
banking and financial sector. Purchase this note: http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=809111 KenCall—Can Nik Nesbitt's Venture Succeed in Kenya? Harvard Business School Case 809-114 Nik Nesbitt is preparing a presentation of his Kenyan View Details
Keywords: Martha Lagace
- 07 Aug 2012
- First Look
First Look: August 7
defined as the extent to which an actor's network contacts are connected to one another, affects the initiation and adoption of change in organizations. Using longitudinal survey data supplemented with eight in-depth case studies, we... View Details
Keywords: Sean Silverthorne
- 04 Jun 2001
- Research & Ideas
Why dot.coms Will Rise Again
commonly reach into their network of contacts for the expertise they need for a given company, she observed. Based on her interviews with around seventy people—VCs, MCs, and entrepreneur teams they were coaching—and several HBS case... View Details
Keywords: by Martha Lagace
- 05 Aug 2002
- Research & Ideas
Understanding the Process of Innovation
feedback on every idea, his reputation for deep knowledge, and the impressive industry contacts he's acquired have earned him a loyal following: his idea-generation process yields 200 interesting concepts a month. The Winnowing Phase The... View Details
Keywords: by Loren Gray
- 19 May 2014
- Research & Ideas
Why Companies Should Compete for Your Privacy
information. Social networking on Facebook would be of little value if users provided no personal information, and digital assistants such as Apple's Siri require access to consumers' location, contact lists, and calendar to be helpful. A... View Details
- 23 Nov 1999
- Research & Ideas
What’s Your Strategy for Managing Knowledge?
allows many people to search for and retrieve codified knowledge without having to contact the person who originally developed it. That opens up the possibility of achieving scale in knowledge reuse and thus of growing the business. Take... View Details
- 21 May 2020
- Research & Ideas
Fighting the COVID Blues: Advice from Business Research
house, grab one of them and hug them,” Schlesinger says. And if you’re social distancing alone, use videoconferencing tools to reach out to family and friends, so that you can look at each other as you talk, since eye contact also lifts... View Details
Keywords: by Dina Gerdeman and Danielle Kost
- 10 Jun 2014
- First Look
First Look: June 10
Tami Kim, and Chia-Jung Tsay Abstract—We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although existing theory posits that increased contact between the two parties... View Details
Keywords: Sean Silverthorne
- 16 Apr 2008
- Lessons from the Classroom
Chris Christensen: Legend of the Classroom
not about what he taught but about the example he set. "Chris was a model," explains Garvin. "He had the ability to take 25 strong-minded people, simultaneously engage them in a collective conversation, but still make View Details
- 27 Jun 2007
- Lessons from the Classroom
Learning to Make the Move to CEO
all contact with his or her organization—in other words, leave the BlackBerry at home. But participants soon recognize the value they are receiving at a crucial time in their careers, Simons says. The program includes rigorous dives into... View Details
- 12 Sep 2012
- Research & Ideas
The Unexpected Link Between Cadavers and Careers
initiate the contact with the program by asking for an enrollment sheet, but then would go on to request an additional sheet for the other spouse to enroll." Seeking to help donation programs improve and target their outreach... View Details
- 20 Aug 2007
- Research & Ideas
HBS Cases: Using Investor Relations Proactively
IR group, the cases document how both companies share many best practices in IR principles, such as the goal of getting managers directly in contact with investors, the need for consistency in reporting over time, and the desire to be... View Details
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
providing a dated letter that establishes the exact date of your departure from OldCo for legal reasons. Here’s an example from I Hereby Resign: Dear [Supervisor]: I hereby resign. I am joining [Next Company]. My new contact information... View Details
- 05 Feb 2019
- First Look
New Research and Ideas, February 5, 2019
email address, LinkedIn account, and contact list. Fishbowl has several hundred thousand users and is now looking for ways to monetize the platform. As such, founders Loren Appin and Matt Sunbulli face a mission-critical decision: should... View Details
Keywords: Dina Gerdeman
- 08 Dec 2015
- First Look
December 8, 2015
create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact between... View Details
Keywords: Sean Silverthorne
- 24 Jun 2014
- First Look
First Look: June 24
government to build Jeep Cherokees in China. Just over a decade later in 1996, leveraging contacts from his time in the automotive industry, he founded ASC Fine Wines with his son, Don Jr. Despite many challenges, from building a... View Details
Keywords: Sean Silverthorne