Contact - Publications - Faculty & Research

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Managing the Future of Work

stores, she faced strategic decisions on sustaining growth and adapting to an evolving social media landscape. Chime Solutions By: Shai Bernstein, William R. Kerr, Christopher Stanton, Raymond Kluender, & Mel Martin 7 FEB 2024 Chime Solutions, a customer View Details

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Introduction – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

HBS Home HBS Index Contact Us A New Vision An Essay by Professors Michel Anteby and Rakesh Khurana Next Introduction The Human Relations Movement: Harvard Business School and the Hawthorne Experiments (1924-1933) In the 1920s Elton Mayo,... View Details

Program

Senior Executive Leadership Program—China

of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555). Application... View Details

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Marketing - Faculty & Research

programs are encouraged to apply. Learn More Contact Information Marketing Unit Harvard Business School Morgan Hall Soldiers Field Boston, MA 02163 Marketing@hbs.edu View Details

December 2009
Article

Closing the Customer Feedback Loop

By: Rob Markey, Fred Reichheld and Andreas Dullweber

Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that... View Details

Keywords: Customer Centric Initiative; Customer Satisfaction; Customer Focus and Relationships; Customer Value and Value Chain

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Rock Summer Fellows - Entrepreneurship

Acquisition (ETA) are encouraged to find internships with search funds and apply to the General Summer Fellows Joiner track. Rock Summer Fellows does not support an ETA pathway through the Founder track. Start-up joiners, please contact... View Details

Program

Audit Committees in a New Era of Governance

process based on your professional achievement and organizational responsibilities. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning... View Details

26 Jul 2023
Research & Ideas

STEM Needs More Women. Recruiters Often Keep Them Out

prospects more often and having longer conversations with them than similarly qualified women, according to Harvard Business School assistant professor Jacqueline Ng Lane. These outside recruiters appear to rely on gender stereotypes even more when the number of... View Details

Keywords: by Rachel Layne

Program

Advancing Women of Color in Leadership

admission. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program... View Details

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Find a Club - Alumni

Eli Andrew Busen, MBA 2015 HBS Association of Orange County President Ms. Karen Hernandez, MBA 2000 HBS Association of Oregon President Mr. Patrick Abell, MBA 2014 Mr. Brian Takeo Smith, MBA 2017 HBS Association of Southeastern New England View Details

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Hire Talent

May 2025 How to onboard recently graduated MBAs 28 Apr 2025 Launching leaders: HBS's new initiative fuels first-generation and low-income student success Shoma Simkin 13 Mar 2025 Connect with the relevant industry or location manager to create a personalized hiring... View Details

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Frequently Asked Questions - Doctoral

are represented. The existing range of schools and programs offers a wealth of possibilities for those interested in finding a program that will closely match their individual needs. Should I contact faculty before I apply? View Details

20 Feb 2014
HBS Seminar

Teck Ho, University of California Berkeley Haas School of Business

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Podcast - Business & Environment

managers. Provide Feedback Do you have feedback about Climate Rising? We want to hear from you. Contact Us Initiatives focus on societal challenges that are too complex for any one discipline or industry to solve alone. View Details

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The Hawthorne Plant – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

HBS Home HBS Index Contact Us A New Vision An Essay by Professors Michel Anteby and Rakesh Khurana Introduction Next The Hawthorne Plant The Hawthorne Plant Any company controlling many thousand workers tends to lack any satisfactory... View Details

2020
Working Paper

EMEs and COVID-19: Shutting Down in a World of Informal and Tiny Firms

By: Laura Alfaro, Oscar Becerra and Marcela Eslava

Emerging economies are characterized by an extremely high prevalence of informality, small-firm employment and jobs not fit for working from home. These features factor into how the COVID-19 crisis has affected the economy. We develop a framework that, based on... View Details

Keywords: COVID-19; Emerging Economies; Informality; Firm-size Distribution; Health Pandemics; Developing Countries and Economies; Economy; System Shocks; Latin America

Citation

Read Now

Di-Ann Eisnor, Director of Growth at Waze, founded the company’s Connected Citizens Program (CCP), a data-sharing partnership that provided officials with traffic incident and congestion data in exchange for data on anticipated road closures, re-routing, etc.... View Details

Program

Ascending the Peak: Finding the Leader Within—Virtual

responsibilities. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a... View Details

Program

Strategy for Health Care Delivery—Virtual

process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555). Application Submission We... View Details

Keywords: Health Care; Health Care

Research Summary

Institutional influences on the firm: cross-country comparisons

A third stream of work examines the influence of country institutions on firms in a cross-country comparative context. In a paper co-authored with Jordan Siegel (published in Management Science in 2009), we employed a quasi-natural experiment: a... View Details

Publications