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- Faculty Publications (56)
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- All HBS Web (411)
- Faculty Publications (56)
- 21 Feb 2017
- First Look
First Look at New Research: February 21
globalization. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52266 January 26, 2017 Harvard Business Review Executives and Salespeople Are Misaligned—and the Effects Are Costly By: Cespedes, Frank V., and Christopher Wallace Abstract—This article... View Details
Keywords: Carmen Nobel
- 31 Aug 2020
- Research & Ideas
State and Local Governments Peer Into the Pandemic Abyss
researchers noticed. Using data from the monthly Current Population Survey (CPS) by the US Bureau of Labor Statistics, they were able to tie a government's level of sales tax dependence directly to the number of layoffs it made in April,... View Details
Keywords: by Kristen Senz
- 12 Mar 2012
- Research & Ideas
Crowded at the Top: The Rise of the Functional Manager
It's getting a little less lonely at the top. So says recent research that reports a dramatic change in the top management structure of large US firms. According to a survey of some 300 Fortune 500 companies, the number of managers... View Details
Keywords: by Carmen Nobel
- 20 Mar 2000
- Research & Ideas
No Place Like Home: America’s Housing Crisis and Its Impact on Business
times and worst of times if you're a consumer in the current U.S. housing market. On the plus side, thanks to the 1990s' economic boom, some two-thirds of Americans, more than ever before, currently own their homes. At the same time,... View Details
- 13 Sep 2016
- First Look
September 13, 2016
Samsung, however, has succeeded by its ability to strike a balance between the two. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51604 in press Journal for the Association of Consumer Research Family Rituals Improve... View Details
- 01 Oct 1997
- News
Doing Something Real
were academic. What excited most of us, I think, was the prospect of doing something real. Twenty-five years later, better than half the respondents to our class survey answered "Yes" when asked, "Do you consider yourself an... View Details
Keywords: Andrew Tobias (MBA '72)
- 27 Feb 2006
- Research & Ideas
Corporate Values and Employee Cynicism
seeking regular feedback through anonymous surveys or other safe forums. Dreyer's Grand Ice Cream (also sold as Edy's) is a fantastic example of the last two strategies. In the late 1980s, several employees accused Dreyer's leaders of... View Details
Keywords: by Martha Lagace
- 02 Sep 2014
- First Look
First Look: September 2
https://www.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, and Uma R. Karmarkar Abstract—While services already... View Details
Keywords: Sean Silverthorne
- 04 Jun 2001
- Research & Ideas
RealNetworks, CNET, and Judo Strategy
people's plans? Second, will consumers tolerate fees for what they've formerly received for free? And finally, has competitive advantage returned to bricks-and-mortar operations? CNET's Bonnie was bullish on the future of Internet... View Details
Keywords: by Jim Aisner
- 21 Apr 2015
- First Look
First Look: April 21
https://hbr.org/2015/03/starbucks-race-together-campaign-and-the-upside-of-ceo-activism April 2015 Strong Brands, Strong Relationships Framing the Game: How Brands' Relationships with Their Competitors Affect Consumer Preference By:... View Details
Keywords: Carmen Nobel & Sean Silverthorne
- Web
Online Transforming Customer Experiences Course | HBS Online
journeys Motivate employees to deliver exceptional, mission-aligned services by leveraging operational transparency Engage consumers by exploring their varied preferences and enhancing customer compatibility Balance being proactive and... View Details
- 09 Dec 2014
- First Look
First Look: December 9
out to learn what HBS graduates had to say about work and family and how their experiences, attitudes, and decisions might shed light on prevailing controversies. What their comprehensive survey revealed suggests that the conventional... View Details
Keywords: Sean Silverthorne
- June 2024
- Case
SnapTravel: Betting on 'Super.com'
By: Reza Satchu and Tom Quinn
This case explores SnapTravel, a travel startup offering discounted hotel rooms, and its founders’ desire to pivot to a “super app” that saved customers money across many different purchase types. During the COVID-19 pandemic, Hussein Fazal and Henry Shi saw SnapTravel... View Details
Keywords: Business Growth and Maturation; Business Plan; Business Startups; Change Management; Disruption; Transformation; Volatility; Customer Focus and Relationships; Customer Value and Value Chain; Decisions; Income; Entrepreneurship; Geographic Scope; Cross-Cultural and Cross-Border Issues; Health Pandemics; Surveys; Knowledge Acquisition; Knowledge Use and Leverage; Leading Change; Crisis Management; Goals and Objectives; Risk Management; Consumer Behavior; Game Theory; Risk and Uncertainty; Adaptation; Diversification; Expansion; System Shocks; Accommodations Industry; Technology Industry; Canada; United States; Las Vegas
- 01 Sep 2013
- News
Who Are We?
business I've ever operated," says Whiteside, surveying a herd of Aberdeen Angus and Red Devon cattle from the cab of a 1992 Ford pickup with an odometer topping 143,000 miles. "For one thing, it involves nature, which you can't control.... View Details
- 19 Aug 2008
- First Look
First Look: August 19, 2008
large-store formats, multiple-store formats and extensive channel blurring in the U.S. retail industry. Our analysis is based on aggregate segment-level data from the Annual Retail Trade Survey (ARTS), the Monthly Retail Trade View Details
Keywords: Sean Silverthorne
- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- 25 Feb 2014
- First Look
First Look: February 25
When, and How Much to Entertain Consumers in Advertisements? A Web-based Facial Tracking Field Study By: Teixeira, Thales, Rosalind Picard, and Rana el Kaliouby Abstract—The presence of positive entertainment (e.g., visual imagery, upbeat... View Details
Keywords: Sean Silverthorne
- 24 Jan 2012
- First Look
First Look: Jan. 24
PublicationsiPhones for Friends, Refrigerators for Family: How Products Prime Social Networks Authors:Lalin Anik and Michael I. Norton Publication:Social Influence (forthcoming). Abstract We show that priming consumers with products... View Details
Keywords: Sean Silverthorne
- 09 Jul 2018
- Research & Ideas
Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)
range of home and small-business users. The question the company faced was how to convince potential customers to buy it. The key ingredient: the product launch. “Product launches are always crucial for early-stage ventures,” says Cespedes. “Repeated View Details
- 22 Feb 2016
- Research & Ideas
The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist
fair trade activists were aware that these provisions lacked enforcement power. They needed the government on their side. So Gleason and Philip conducted a statewide survey of more than 1,200 California druggists, which tracked falling... View Details