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Show Results For
- All HBS Web
(694)
- News (135)
- Research (463)
- Events (11)
- Multimedia (8)
- Faculty Publications (198)
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- 31 Oct 2011
- Research & Ideas
The Most Powerful Workplace Motivator
take advantage of the accelerating commission schedule. However, making the sale right away, before the end of the year, could help the salesperson achieve special recognition as a member of the club. Thus, the salesperson faces a choice: View Details
Keywords: by Carmen Nobel
- 21 May 2012
- Research & Ideas
OSHA Inspections: Protecting Employees or Killing Jobs?
as one could with randomized deployment. "There is a perceived cost in doing a portion of the work in a randomized fashion," Toffel says. "But if you want to learn, it requires an investment and some patience. You have to be willing to... View Details
Keywords: by Michael Blanding
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
customer’s champion and own the problem. “We landed after a delayed 12-hour flight and learned that our connecting flight was gone. Our expectations were low because we flew on... View Details
- 10 Aug 2015
- Research & Ideas
New Medical Devices Get To Patients Too Slowly
While the US Food and Drug Administration has chiseled away pharmaceutical review times over the years to speed innovative drugs to market, the opposite seems to have occurred in the agency's approval of medical devices. Instead of... View Details
- Research Summary
Overview
Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details
- 09 Sep 2015
- Research & Ideas
Leadership Lessons of the Great Recession: Options for Economic Downturns
With global markets in turmoil over the last several weeks, leaders throughout the world are starting to think about how they should respond if confronted with an economic downturn. Yet what do we know about how leaders decide what to do when demand suddenly falls?... View Details
- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
economic recovery is unlikely to do more than delay the inevitable restructuring. As consumers become more comfortable with Internet shopping, the number of categories with significant e-commerce penetration increases. The electronics,... View Details
- 31 May 2011
- Research & Ideas
Japan Disaster Shakes Up Supply-Chain Strategies
Already, some auto parts plants in the United States have had to suspend production because of shortages, and it's likely many more problems will follow, especially in the high-tech sector. Lithium battery production, for one, is likely... View Details
- 26 Sep 2011
- HBS Case
HBS Cases: Lady Gaga
called "Fame Ball," involved small venues and was not profitable. If they flat-out canceled the tour, team Gaga could certainly prevent losses beyond the $4 million already spent on "Fame Kills." But in View Details
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
their products and downplay risks, fearing that any negative sentiment might hurt demand. But research led by Ryan W. Buell, a professor in the HBS Technology and Operations Management Unit, View Details
Keywords: by Danielle Kost
- 04 May 2011
- Research & Ideas
Is Web Surfing Distracting Your Workers?
A number of studies have suggested that US workers waste between one and two hours a day web surfing, costing their companies billions in lost productivity. In response, some employers have banned private Internet use at the office, a... View Details
Keywords: by Michael Blanding
- Research Summary
Overview
By: Iavor I. Bojinov
Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details
- 20 Nov 2019
- Research & Ideas
It's No Joke: AI Beats Humans at Making You Laugh
We all enjoy sharing jokes with friends, hoping a witty one might elicit a smile—or maybe even a belly laugh. Here’s one for you: A lawyer opened the door of his BMW, when, suddenly, a car came along and hit the door, ripping it off... View Details
Keywords: by Dina Gerdeman
- 06 Jan 2016
- What Do You Think?
Why Do Leaders Get Their Timing Wrong?
long-term strategy and culture. David Wittenberg led the way in making the argument for an inadequate strategy as a primary cause of the problem. He suggested that bad timing is related to a lack of “strategic frameworks to assess the... View Details
- 16 Jan 2006
- Research & Ideas
Adam Smith, Behavioral Economist?
passions and the impartial spectator is the most fascinating part of Smith's TMS for me. The conflict is particularly important when studying savings decisions, since savings is exactly a decision to delay... View Details
Keywords: by Ann Cullen
- 26 Mar 2020
- Research & Ideas
7 Leadership Principles for Managing in the Time of Coronavirus
in which to communicate decisions and priorities, but also have rapid communication to the entire body of constituents—not delays over hours or days or, even worse, weeks. Silence is absolutely the worst... View Details
- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
"A delayed decision, no matter the greatness of it, loses its sheen." The importance of all of these questions and response is framed by C. J. Cullinane when he says, "choice equals... View Details
Keywords: by Jim Heskett
- 28 May 2020
- Research & Ideas
Coronavirus Could Create a 'Bankruptcy Pandemic'
to be processed more slowly, leading to longer stays in the bankruptcy “hospital.” Not only would professional fees go up (especially burdensome for smaller businesses), but process delays would force companies to wait longer to obtain... View Details
- 18 Sep 2019
- Op-Ed
WeWork—The IPO That Shouldn’t?
original proposed stratospheric valuation, its byzantine corporate structure, its woeful (or nonexistent) corporate governance, and most of all its flamboyant founder, Adam Neumann. So perhaps it was not a surprise when WeWork, given the... View Details
- 05 Sep 2019
- Sharpening Your Skills
Making the Right Technical Hire
clip, then a contract designer may be prudent while you iterate on your MVP. You may pay a little more per hour for these contractors, but that far outweighs over hiring and paying a full-time salary early on. 4. Time View Details