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Show Results For
- All HBS Web
(685)
- News (134)
- Research (457)
- Events (10)
- Multimedia (8)
- Faculty Publications (192)
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- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
customer’s champion and own the problem. “We landed after a delayed 12-hour flight and learned that our connecting flight was gone. Our expectations were low because we flew on... View Details
- 21 May 2012
- Research & Ideas
OSHA Inspections: Protecting Employees or Killing Jobs?
as one could with randomized deployment. "There is a perceived cost in doing a portion of the work in a randomized fashion," Toffel says. "But if you want to learn, it requires an investment and some patience. You have to be willing to... View Details
Keywords: by Michael Blanding
- 09 Dec 2002
- Research & Ideas
Most Accountants Aren’t Crooks—Why Good Audits Go Bad
suggest most accounting errors aren't the result of fraud. Rather, it is unconscious bias that is to blame. Here is a look at those biases, and how they can escalate from a small error of judgment to a big financial nightmare.Rooting out... View Details
- 20 Nov 2019
- Research & Ideas
It's No Joke: AI Beats Humans at Making You Laugh
We all enjoy sharing jokes with friends, hoping a witty one might elicit a smile—or maybe even a belly laugh. Here’s one for you: A lawyer opened the door of his BMW, when, suddenly, a car came along and hit the door, ripping it off... View Details
Keywords: by Dina Gerdeman
- Research Summary
Overview
By: Iavor I. Bojinov
Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details
- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
"A delayed decision, no matter the greatness of it, loses its sheen." The importance of all of these questions and response is framed by C. J. Cullinane when he says, "choice equals... View Details
Keywords: by Jim Heskett
- 05 Sep 2019
- Sharpening Your Skills
Making the Right Technical Hire
clip, then a contract designer may be prudent while you iterate on your MVP. You may pay a little more per hour for these contractors, but that far outweighs over hiring and paying a full-time salary early on. 4. Time View Details
- 26 Mar 2020
- Research & Ideas
7 Leadership Principles for Managing in the Time of Coronavirus
in which to communicate decisions and priorities, but also have rapid communication to the entire body of constituents—not delays over hours or days or, even worse, weeks. Silence is absolutely the worst... View Details
- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
economic recovery is unlikely to do more than delay the inevitable restructuring. As consumers become more comfortable with Internet shopping, the number of categories with significant e-commerce penetration increases. The electronics,... View Details
- Research Summary
Overview
Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details
- 26 Sep 2011
- HBS Case
HBS Cases: Lady Gaga
called "Fame Ball," involved small venues and was not profitable. If they flat-out canceled the tour, team Gaga could certainly prevent losses beyond the $4 million already spent on "Fame Kills." But in View Details
- 26 Nov 2001
- Op-Ed
Why Corporate Budgeting Needs To Be Fixed
Corporate budgeting is a joke, and everyone knows it. It consumes a huge amount of executives' time, forcing them into endless rounds of dull meetings and tense negotiations. It encourages managers to lie... View Details
Keywords: by Michael C. Jensen
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
their products and downplay risks, fearing that any negative sentiment might hurt demand. But research led by Ryan W. Buell, a professor in the HBS Technology and Operations Management Unit, View Details
Keywords: by Danielle Kost
- 06 Jan 2016
- What Do You Think?
Why Do Leaders Get Their Timing Wrong?
long-term strategy and culture. David Wittenberg led the way in making the argument for an inadequate strategy as a primary cause of the problem. He suggested that bad timing is related to a lack of “strategic frameworks to assess the... View Details
- 16 Jan 2006
- Research & Ideas
Adam Smith, Behavioral Economist?
passions and the impartial spectator is the most fascinating part of Smith's TMS for me. The conflict is particularly important when studying savings decisions, since savings is exactly a decision to delay... View Details
Keywords: by Ann Cullen
- 12 May 2020
- Research & Ideas
It’s Time To Relaunch Your Remote Team
interactions might be more suitable for delayed communication platforms, like email, which allows team members time to think and prioritize before responding. Other topics might require instant communication... View Details
Keywords: by Tsedal Neeley
- 18 Sep 2019
- Op-Ed
WeWork—The IPO That Shouldn’t?
original proposed stratospheric valuation, its byzantine corporate structure, its woeful (or nonexistent) corporate governance, and most of all its flamboyant founder, Adam Neumann. So perhaps it was not a surprise when WeWork, given the... View Details
- 28 May 2020
- Research & Ideas
Coronavirus Could Create a 'Bankruptcy Pandemic'
to be processed more slowly, leading to longer stays in the bankruptcy “hospital.” Not only would professional fees go up (especially burdensome for smaller businesses), but process delays would force companies to wait longer to obtain... View Details
- 31 Jul 2019
- Research & Ideas
Distressed Employees? Try Resilience Training
measured by asking people how frequently they felt nervous, anxious, or on edge and were “worrying too much about different things.” To measure presenteeism, participants were asked how often they were unable to concentrate on their jobs... View Details
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
presence of iTunes has a negative impact on the size of p2p networks resulting in reduced congestion and more efficient file sharing. Better functioning p2p networks, in turn, result in more content... View Details