Publications

18 Jul 2011
Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

describes various approaches for giving and receiving feedback. In particular, it offers various techniques that should be implemented in advance of the year-end review, which typically arrives too late for professionals to make changes that would improve their View Details

Keywords: by Carmen Nobel

20 Oct 2010
Op-Ed

Export Competitiveness: Reversing the Logic

productivity, i.e. artificially low exchange rates, export subsidies, etc., might have that effect if compensating changes in other prices, for example relative wages, do not occur. Competitiveness strategies are highly country-specific,... View Details

Keywords: by Christian Ketels

Web

HBS - Financials | Supplemental Financial Information

and participation. The group welcomed 12,722 participants across 179 programs, comprising 132 in-person programs, 28 hybrid programs, and 19 fully virtual programs. A combined 92 Focused and Comprehensive Leadership Programs were designed... View Details

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

global and a series of regional B Climate Collectives designed to support businesses to share what they are learning on topics such as how to move to a regenerative business model. How might you explore ways to reimagine your business... View Details

January 2021 (Revised April 2022)
Case

Best Buy's Corie Barry: Confronting the COVID-19 Pandemic

By: William W. George and Amram Migdal

This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details

Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota

September 2020
Case

Uber at a Crossroads (2017)

By: Ramon Casadesus-Masanell and Karen Elterman

This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its... View Details

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

As economies reopen after forced shutdowns caused by COVID-19, managers around the world are faced with a dual challenge: keep the workforce safe while preserving business viability in an evolving and volatile market. How should businesses start to View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

I am also looking at how incentive systems can be designed to promote long-run performance. Excerpt From rethinking The Mba: Business Education At A Crossroads By Srikant M. Datar, David A. Garvin, and Patrick G. Cullen Voices from the... View Details

Keywords: by Martha Lagace; Education

11 Jul 2012
Research & Ideas

The Future of Boards

MacIver, and Back to the Drawing Board: Designing Corporate Boards for a Complex World, with Colin B. Carter. (Read an excerpt from The Future of Boards.) Julia Hanna: You've been studying board dynamics since the 1980s. What is a trend... View Details

Keywords: by Julia Hanna

09 Jul 2013
Research & Ideas

Catching Up With Boards--Jay Lorsch

"the top 200 chief executives at public companies with at least $1 billion in revenue got a big pay raise over last year," with a median 2012 compensation package of $15.1 million, up 16 percent from 2011. What's going on here?... View Details

Keywords: by Jim Aisner

22 Mar 2017
Research & Ideas

What's the Ideal Frequency for a Sales Quota?

from a Field Experiment, authored by Harvard Business School marketing professors Doug J. Chung and Das Narayandas. “With so many people and resources at stake, the design of the sales force compensation... View Details

Keywords: by Carmen Nobel

30 Oct 2005
Research & Ideas

Tuning Jobs to Fit Your Company

In a recent Harvard Business Review article, professor Robert Simons wrote about how organizations can design jobs for maximum performance. In this excerpt, Simons discusses what he terms the four basic "spans" of a job—control,... View Details

Keywords: by Robert Simons

14 Oct 2008
Research & Ideas

Should You Bring Advertising Expertise In-House?

advertiser operate an in-house agency that produces a specific set of services at a lower cost than the compensation required to retain an outside agency? In addition, there are transaction costs. How do the costs of planning, adapting,... View Details

Keywords: by Sarah Jane Gilbert; Advertising

August 2005 (Revised March 2006)
Case

Moneyball (A): What Are You Paying For?

By: Frances X. Frei, Dennis Campbell and Eliot Sherman

Explores the contextual elements of Major League Baseball and presents data to allow for an analytic examination of alleged market inefficiencies within the sport. View Details

Keywords: Market Design; Performance; Sports; Compensation and Benefits; Sports Industry; United States