Close Relationships - Publications - Faculty & Research

March 2008
Case

Novartis AG: Science-Based Business

By: H. Kent Bowen and Courtney Purrington

Novartis is a science-based drug company, which has important implications for its business strategy. It is one of the largest pharmaceutical companies in the world with over $38B in sales in 2007. Pharmaceuticals account for slightly over $24B of that total. In 2007,... View Details

Keywords: Innovation and Invention; Resource Allocation; Product Development; Partners and Partnerships; Research and Development; Science-Based Business; Pharmaceutical Industry

Citation

Educators

Purchase

18 May 2022
Research & Ideas

Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

bouncing and charging the account another $70 in overdraft fees. Failing to pay those multiplying fees can lead the bank to close accounts—a stain on a consumer’s record that can have lasting ramifications. ChexSystems, the main consumer... View Details

Keywords: by Rachel Layne; Financial Services

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

labor protests and a federal law to prevent a repeat of “L’affaire Michelin.” Generations of trust evaporated. The company regained it with a 10-year turnaround and a commitment to closely collaborating with workers at every step. "Trust... View Details

Keywords: by Lane Lambert

30 May 2024
News

How to Have Effective Conversations

with future health and happiness and success is having at least a handful of close relationships at age 45. But differently, what we know is that connecting with other people is literally the most important... View Details

March 2015
Case

Clifford Chance: Women at Work

By: Boris Groysberg, Katherine Connolly and Stephanie Marton

It was October 2013, and global law firm Clifford Chance was coming under fire for the second time in less than a year for reputedly failing to provide a supportive work environment for its female associates. A memo entitled "Speaking Effectively" was just issued to... View Details

Keywords: Women; Law; Fairness; Employee Relationship Management; Retention; Human Capital; Organizational Culture; Performance Expectations; Work-Life Balance; Public Opinion; Problems and Challenges; Legal Services Industry; United States

Citation

Educators

Purchase

29 Oct 2012
Research & Ideas

Are You Paying a Tip--or a Bribe?

Few people see a relationship between tipping and bribing. But consider this: In places where people tip heavily, bribes are more likely to exchange hands as well. Research shows that there's actually a fine line between the socially... View Details

Keywords: by Dina Gerdeman

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

he also took action, closing all Starbucks stores to provide training to employees on racial bias and inclusion. Looking back, Johnson says that moment in Philadelphia gave him the opportunity to reaffirm the company’s sense of purpose.... View Details

Keywords: by Ranjay Gulati

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

executives motivated who were asked to take a 50% salary reduction. Because we are now closed and have no revenue, we asked senior staff to take a 50% pay reduction until we reopen. Our CEO took a 100% pay reduction.” On the positive side... View Details

Keywords: by Boris Groysberg and Robin Abrahams

06 Sep 2022
Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

time while staying in close contact with managers. Choudhury has also studied remote and hybrid work policies at several organizations, including Tata Consultancy Services, Tulsa Remote, GitLab, Zapier, and MobSquad. His research points... View Details

Keywords: by Ben Rand

25 Apr 2024
News

Origin Stories

your life, particularly early on. Gerald Schwartz: I think the real influence in where I grew up was where my father was. I had a wonderful relationship with him. DM: In this special edition of Skydeck, associate editor Julia Hanna asked... View Details

06 Feb 2014
HBS Seminar

Karthik Ramanna, Harvard Business School

17 Dec 2018
Research & Ideas

Women Receive Harsher Punishment at Work Than Men

women. When Egan and his colleagues looked more closely at the data, they saw clearly that when women engaged in misconduct, they were treated very differently. The harsher punishments represent an overlooked way in which women are... View Details

Keywords: by Michael Blanding; Financial Services

Web

Alumnae Circles - Alumni

Alumnae Circles About Circles FAQ Regional Contacts Alumnae Circles is an HBS-enabled, alumnae-owned program designed to build and foster genuine relationships among HBS alumnae*. A Circle is typically a diverse group of 6-10 women who... View Details

02 Nov 2023
Blog Post

Getting a Peek Into the HBS Experience

intentionally places its students in dynamic environments where they can develop into the world's future leaders. For instance, during your first year, you are put in a section where you form close View Details

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

constrain restaurants’ cash flow, leading some restaurants, particularly the small, independent operations most in dire economic straits and risking permanent closure, to forego use of the loans, deeming them too risky to take. “We’re View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

12 Oct 2011
First Look

First Look: October 12

income between two organizations in similar businesses. It can be measured by the "Four Rs" of referrals and retention of employees, returns to labor, and relationships with customers that foster customer referrals and... View Details

Keywords: Sean Silverthorne

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

The transformation took several years. The results speak for themselves. Over the next several years, close to 75 of some of the largest firms in the world signed on with JLL for similar services. None of this would have been possible... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

Web

Pre-Class Arrival - Christensen Center for Teaching & Learning

Teaching by the Case Method Pre-Class Arrival Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation... View Details

20 Oct 2023
News

Highlights from the Fall 2023 Alumni Board Meeting

Relations Update The External Relations department outlined their efforts to support alumni in their lifelong relationship with the School, which includes exploring new models of engagement that marry faculty research on important topics... View Details

27 Apr 2021
Research & Ideas

IPO or M&A? How Venture Capital Shapes a Startup's Future

ventures in a new study. For founders just trying to keep a fledgling business going, a cash injection—from any source—can make all the difference in launching a critical product. However, founders who don’t scrutinize investors’ View Details

Keywords: by Rachel Layne

Publications