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- All HBS Web (726)
- Faculty Publications (237)
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- All HBS Web (726)
- Faculty Publications (237)
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- 04 Nov 2013
- Research & Ideas
The Real Cost of Bribery
payment, how it was detected, and the way the firm responded to the bribe after it was uncovered. To test the hypothesis, Serafeim evaluated data from the forensic services practice of PricewaterhouseCoopers, which provides global... View Details
Keywords: by Carmen Nobel
- 16 Aug 2004
- Research & Ideas
Luxury Isn’t What It Used to Be
senior advisor at Steuben Glass in New York who operates her own consultancy. "It's a great art to define what relevancy means for your brand while keeping its heritage alive. It's a matter of catering to existing clients while... View Details
- 26 Jun 2018
- First Look
New Research and Ideas, June 26, 2018
reflecting upon the company’s “agile” transformation, a reorganization of work that had been critical to respond to and exceed rapidly changing customer expectations. Launched in 2015 at the head office, agile had spread to the rest of the Dutch organization, from... View Details
Keywords: Dina Gerdeman
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
weather the storm and most jobs will be protected, helps them interpret revenue data, and gives clear directions about what must be done to service existing clients and develop new business. That executive... View Details
- 04 Feb 2013
- Research & Ideas
Are the Big Four Audit Firms Too Big to Fail?
compete with each other to satisfy client demands; this could reinforce their focus on playing it safe by mitigating potential regulatory and litigation costs. "In either case," Ramanna says, "there are important... View Details
- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
existential questions for companies that pride themselves in serving clients at any hour. This is especially true for professional services firms in management consulting, law, and finance, the research... View Details
- January 2020 (Revised November 2020)
- Case
Crisis at the 11th Hour
A successful lawyer describes an important decision she had to make as a young attorney about whether to disclose information in a contract. View Details
Keywords: Contracts; Agreements and Arrangements; Attorney and Client Relationships; Rank and Position; Trust; Decisions; Legal Services Industry; New York (city, NY)
Fubini, David G., Rebecca Henderson, Sarah Gulick, and Trevor Fetter. "Crisis at the 11th Hour." Harvard Business School Case 320-041, January 2020. (Revised November 2020.)
- 03 Mar 2003
- What Do You Think?
Are Conditions Right for the Next Accounting Scandal?
designed to restore choice among accounting clients facing the prospect of utilizing the services of firms continually "meeting themselves" in one situation after another? What do you think? View Details
- 05 Jul 2017
- Research & Ideas
Are Stockbrokers Illegally Leaking Confidential Information to Favored Clients?
information about large stock trades to their best, most lucrative clients. When a savvy activist investor submits a trading order through a brokerage firm, for example, the brokers will exploit this information by telling their favorite View Details
- 22 Aug 2012
- Research & Ideas
Advertising: It’s Not ‘Mad Men’ Anymore
or more agencies (or "networks" of specialized service agencies) under common ownership as quasi-independent entities. But since the mid-1980s, waves of mergers and acquisitions have created potential conflicts of interest as independent... View Details
- 14 May 2012
- Research & Ideas
Breaking the Smartphone Addiction
world's most elite and demanding professional service firms—The Boston Consulting Group (BCG)—could work together to ensure that they each could truly disconnect from work for a scheduled unit of time each week. This modest experiment... View Details
Keywords: by Leslie A. Perlow
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
into an underserved market by allowing clients to invest as little as $5,000. Wealthfront doesn’t even charge a fee for assets of less than $10,000—and even after that charges a 0.25 percent fee, as opposed to fees of 2 to 3 percent by... View Details
- 26 Jul 2011
- First Look
First Look: July 26
Quality: Evidence from 1978-1980 Authors:Kevin Koh, Shivaram Rajgopal, and Suraj Srinivasan Abstract We provide evidence for the long-standing concern on auditor conflicts of interest from providing non-audit services (NAS) to audit View Details
Keywords: Sean Silverthorne
- 24 Jul 2000
- Research & Ideas
Something Ventured, Something Gained: A European View of Venture Capital
which specializes in technology, life science, and information technology, also chose the global route in the mid-'80s so that it could help its client entrepreneurs compete successfully in the world economy. Forget about the traditional... View Details
- 08 Jan 2018
- Research & Ideas
The Startling Percentage of Financial Advisors with Misconduct Records
understand where or how their money was being invested. “A lot of this is driven by consumers who lack financial sophistication,” Egan says. “Without good knowledge by consumers, that’s not something that competition will necessarily solve.” Additionally, misconduct... View Details
- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
Summing Up Hard-wiring Performance Is Great In Concept...but.... The responses to the concept of promising and delivering results rather than selling products or services are in, and you've agreed that hard-wiring performance is a winning... View Details
Keywords: by James Heskett
- 23 Nov 1999
- Research & Ideas
What’s Your Strategy for Managing Knowledge?
previously developed solutions — as well as value propositions that helped him estimate how much money the client would save by implementing the system. Because Love reused this material, Ernst & Young won the project and closed the... View Details
- 17 Aug 2015
- Research & Ideas
Who is Boss in the Sharing Economy?
interest in enforcing consistency in order to build their brands. On the other, their business models are predicated on the ability to empower professionals to deliver services independently. The key word to understanding this brave new... View Details
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
"leverage" that technology can provide, commenting that "who says that if I want to service my client I have to be at my desk in my office?" Tom Dolembo, who has "no choice but to be... View Details
- 20 Nov 2012
- First Look
First Look: November 20
Marketing (forthcoming) Abstract What restrictions should be placed on advertising agencies with respect to serving accounts or clients that are competitors of one another in order to avoid conflicts of interest? In recent decades, the... View Details
Keywords: Sean Silverthorne