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  • 03 Nov 2009
  • First Look

First Look: Nov. 3

issues presented in the (B) case. The students are given context to discuss how this situation could have been prevented. Purchase this supplement: http://cb.hbsp.harvard.edu/cb/product/110034-PDF-ENG Scooter Lindley: The Formation Call... View Details
Keywords: Martha Lagace
  • 12 Jun 2018
  • First Look

New Research and Ideas, June 12, 2018

expert center on cultivating an analytic mindset. In the present research the authors explore the benefit to enthusiasts of moving beyond analytics to cultivate a holistic style of processing. In the taste context the authors define... View Details
Keywords: Dina Gerdeman
  • 23 Jun 2003
  • Research & Ideas

Historically Speaking: A Roundtable at HBS

that Al's research has moved from railroads to giant corporations and now to computers and consumer electronics underscores his eminent position as the historian of industries at the center of national interest in each era he studies. All... View Details
Keywords: by Jim Aisner
  • 05 Apr 2017
  • Research & Ideas

For Women Especially, It Pays to Know What Car Repairs Should Cost

call center staff had experience in extracting repair prices from service shops. “They were willing to have their experienced employees use our scripts, so that was ideal for us to test the effect of... View Details
Keywords: by Wendy Guild Swearingen; Auto; Service
  • 13 Dec 2010
  • Research & Ideas

Managing the Support Staff Identity Crisis

adversarial situation, and it's just a lost opportunity." A Call To Arms So how can business managers make better use of a company's support departments? They need to keep in mind three issues: securing identity, fostering... View Details
Keywords: by Carmen Nobel
  • 16 Dec 2011
  • Research & Ideas

Reintroducing Intellectual Ambition to the Study of Business History

regarding the causal links between entrepreneurship, innovation, and economic growth still call for explanation. It remains unclear, for instance, whether William Baumol's neat distinction between productive and unproductive... View Details
Keywords: by Geoffrey Jones & Walter Friedman
  • 26 Jun 2012
  • First Look

First Look: June 26

MaterialsCancer Treatment Centers of America®: Scaling the Mother Standard® of Care Rosabeth Moss Kanter and Matthew BirdHarvard Business School Case 312-073 The CEO of a private and growing national network of specialty care hospitals... View Details
Keywords: Sean Silverthorne
  • 01 Apr 2014
  • First Look

First Look: April 1

purporting to show that Section 203 did in fact give bidders a meaningful opportunity for success; (3) between 1990 and 2010, not a single bidder was able to achieve the 85% threshold required by Section 203, thereby calling into question... View Details
Keywords: Sean Silverthorne
  • 28 Oct 2008
  • First Look

First Look: October 28, 2008

important predictor of product performance, product variety, process flexibility and industry evolution. We explore this relationship in the software industry by use of a technique called Design Structure Matrices (DSMs), which allows us... View Details
Keywords: Martha Lagace
  • 12 Nov 2001
  • Research & Ideas

Can Religion and Business Learn From Each Other?

learn from business? I think there's a lot of room for cross-learning here. One of the things I think the religious community can learn from the business community is that the realm of business is not as simple as it tends to think it is, that capitalism is not this... View Details
Keywords: by Martha Lagace
  • 27 May 2020
  • Research & Ideas

What South Korea Teaches the World About Fighting COVID

waiting in queues or of exposing their private information. Second, and more importantly, South Korea took proactive measures to test its people, even those without symptoms, through contact tracing. In addition to having every confirmed patient quarantined... View Details
Keywords: by Doug J. Chung; Health
  • 02 Mar 2010
  • First Look

First Look: March 2

top management must seize hold of the substantive content of the new strategy as well as its operational implementation—a top-down intervention we call deep dive—in order to overcome barriers to change that are manifest in a wide range of... View Details
Keywords: Martha Lagace
  • 14 May 2020
  • Research & Ideas

What Leaders Can Do to Fight the COVID Fog

call may be having a dramatic experience during this crisis is an important subtext for how they are navigating the conversation with me.” “[Pacing] ourselves as leaders to remain strong for all the people that depend on us, [managing]... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 06 Apr 2010
  • First Look

First Look: April 6

high-profile Mars landing mission. The case illustrates JPL's risk culture for high-visibility and expensive missions in the post-Challenger era with tightly constrained budgets. It introduces risk analytics, such as heat maps, and the management process and governance... View Details
Keywords: Martha Lagace
  • 10 Nov 2015
  • First Look

November 10, 2015

in operations, personnel, and culture. She adopted a variety of innovative approaches to making these changes, ranging from non-traditional hires to sitting for hours in call centers to personally answering... View Details
Keywords: Sean Silverthorne
  • 22 May 2020
  • In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

at the US Food and Drug Administration and the Centers for Medicare and Medicaid Services. The pandemic has made it clear that this must change. Richard Hamermesh (@RHamermesh) is a Baker Foundation Professor of Management Practice and... View Details
Keywords: by Danielle Kost
  • 09 Jun 2015
  • First Look

First Look: June 9, 2015

to present a 3-principle framework we call REVISE. This framework classifies forces that affect dishonesty into three main categories and then redirects those forces to encourage moral behavior. The first principle, Reminding, emphasizes... View Details
Keywords: Sean Silverthorne
  • 03 Jan 2007
  • First Look

First Look: January 3, 2007

  Working PapersCan Higher Prices Stimulate Product Use? Evidence from a Field Experiment in Zambia Authors:Nava Ashraf, James Berry, and Jesse M. Shapiro Abstract The pricing of health products in the developing world has become a center... View Details
Keywords: Sean Silverthorne
  • 08 Jan 2007
  • Research & Ideas

Who Rises to Power in American Business?

Episcopalian or Presbyterian) men from the industrialized centers of the Northeast had the greatest advantages and opportunities for reaching the pinnacle of success in business in the early decades of the twentieth century. Being the... View Details
Keywords: by Sean Silverthorne
  • 21 Apr 2020
  • Research & Ideas

7 Successful Battle Strategies to Beat COVID-19

practitioners admire in organizations like Tesla, Amazon, and Salesforce. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond COVID-19 Business Impact Center (Harvard Business School) How to... View Details
Keywords: by Euvin Naidoo
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