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  • 15 Feb 2023
  • News

50th AASU Conference Honors the Past and Challenges the Future

  • April 1998 (Revised September 1998)
  • Case

Classic Pen Company, The: Developing an ABC Model

By: Robert S. Kaplan
Classic Pen has diversified from its core blue and black pen business by introducing new specialized colors. But costs have risen and margins on blue and black pens are decreasing. The controller turns to activity-based costing (ABC) for an explanation. View Details
Keywords: Activity Based Costing and Management; Manufacturing Industry
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  • 28 Feb 2022
  • News

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

  • September–October 2021
  • Article

Frontiers: Can an AI Algorithm Mitigate Racial Economic Inequality? An Analysis in the Context of Airbnb

By: Shunyuan Zhang, Nitin Mehta, Param Singh and Kannan Srinivasan
We study the effect of Airbnb’s smart-pricing algorithm on the racial disparity in the daily revenue earned by Airbnb hosts. Our empirical strategy exploits Airbnb’s introduction of the algorithm and its voluntary adoption by hosts as a quasi-natural experiment. Among... View Details
Keywords: Smart Pricing; Pricing Algorithm; Machine Bias; Discrimination; Racial Disparity; Social Inequality; Airbnb Revenue; Revenue; Race; Equality and Inequality; Prejudice and Bias; Price; Mathematical Methods; Accommodations Industry
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  • 02 Mar 2021
  • HBS Case

The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?

American history, yet descendants of residents harmed by the attack note that government officials have never made reparations for those killed or for homes and businesses that were destroyed. The killing of George Floyd by a police officer last summer and the... View Details
Keywords: by Michael Blanding
  • 22 May 2011
  • News

Jockeying for Stigma

    Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

    VIDEO: Ken Frazier, one of only four Black CEOs of Fortune 500 companies, speaks with Professor Tsedal Neeley about the search for a coronavirus vaccine, how racism at the workplace holds back America’s progress, and his own... View Details
    • 12 Sep 2019
    • News

    Crowd Sourcing Is Helping Hollywood Reduce the Risk of Movie-Making

    • 21 Nov 2023
    • Cold Call Podcast

    Cold Call: Building a More Equitable Culture at Delta Air Lines

    Keywords: Re: Linda A. Hill; Air Transportation
    • February 2020
    • Case

    Bill Riddick and the Durham S.O.S. Charrette

    By: Francesca Gino and Jeffrey Huizinga
    Bill Riddick employs the charrette process to help black and white community leaders overcome differences and desegregate local schools in Durham, North Carolina. View Details
    Keywords: Charrette; Schools; Desegregation; Education; Social Issues; Race; Leading Change; History; Durham; North Carolina
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    • Video

    Sizwe Nxasana

    Sizwe Nxasana, the founding partner of SizweNtsalubaGobodo, the largest Black accounting firm in South Africa, discusses the discrimination he experienced as a young Black accountant during the apartheid era, and how he initially built his business serving Black... View Details
    • January 17, 2022
    • Article

    Reducing Racial Disparities in Cancer Outcomes

    By: Kathy Giusti and Richard G. Hamermesh
    A disproportionate number of Black patients die from cancer in the United States. A key to addressing this problem is enrolling more Black patients in clinical trials. A strategy consisting of these three parts can help accomplish this goal: 1) centralize information... View Details
    Keywords: Cancer Trials; Racial Disparity; Health Testing and Trials; Race; Strategy
    Related
    • Video

    12-Day 1-Kyra Gaunt-v3 (1)

    • 01 Jun 2023
    • HBS Case

    A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

    imprisoned come from predominantly minority communities. In 2018, Black Americans were incarcerated in state prisons at nearly six times the rate of White Americans, research shows. Many prison reform advocates say long-standing... View Details
    Keywords: by Dina Gerdeman; Apparel & Accessories
    • 13 Nov 2019
    • Research & Ideas

    Don't Turn Your Marketing Function Over to AI Just Yet

    Imagine a future in which a smart marketing machine can predict the needs and habits of individual consumers and the dynamics of competitors across industries and markets. This device would collect data to answer strategic questions, guide managerial decisions, and... View Details
    Keywords: by Kristen Senz
    • 10 Feb 2023
    • Video

    50th AASU Conference Honors the Past and Challenges the Future

    • March 2018 (Revised December 2019)
    • Case

    Edward Lewis: Essence Magazine

    By: Steven Rogers and Jacqueline Adams
    Essence, the first magazine aimed at African-American women, was created by four, young, Black entrepreneurs in the aftermath of massive racial and political upheaval in the United States in 1968. The venture was a financial, branding and cultural success. By 2005, the... View Details
    Keywords: Female; Decisions; African-Americans; Contemporary History; Social History; Culture; Selling; Acquisition; Joint Ventures; Corporate Entrepreneurship; Asset Pricing; Collaborative Innovation and Invention; Innovation and Management; Brands and Branding; Media; Organizational Culture; Valuation; Journals and Magazines; Business History; Fairness; Adaptation; Consolidation; Publishing Industry; New York (city, NY)
    Related
    • 29 Jul 2020
    • Video

    Sizwe Nxasana

    Sizwe Nxasana, the founding partner of SizweNtsalubaGobodo, the largest Black accounting firm in South Africa, as well as the former CEO of Telkom and FirstRand Group, describes how his accounting firm... View Details

      Fixing Discrimination in Online Marketplaces

      In the late 1980s, law professors Ian Ayres and Peter Siegelman set out to learn whether blacks and women got the same deals as white men when buying a new car. They trained 38 people—some white and some black, some male and some female—to negotiate a purchase using a... View Details
      • Video

      Louisa Mojela & Gloria Serobe

      Gloria Serobe, Co-Founder and Group Chief Executive Officer of WIPHOLD, outlines the founding vision for the Black women-owned investment company in 1994, as opportunities in business remained largely unavailable to women in South Africa despite having recently become... View Details