Publications

October 2022 (Revised September 2024)
Case

mPharma: Scaling Access to Affordable Primary Care in Africa

By: Regina E. Herzlinger and Ben Creo

mPharma hopes to scale up to create the largest pan-African healthcare company ever to provide much-needed primary care in retail pharmacies; a reliable, fairly priced supply of drugs; and micro-insurance for drugs. They must prioritize launching a telemedicine... View Details

May 2016
Case

Revitalizing State Bank of India

By: Srikant M. Datar, N. M. Bhatta, Rishikesha T. Krishnan and Rachna Tahilyani

State Bank of India is India’s oldest and largest bank with the government of India as its majority shareholder. Arundhati Bhattacharya, a 35-year veteran of the bank, is appointed as its chairman in October 2013. Her appointment coincides with Moody’s downgrading the... View Details

Keywords: Change Management; Transformation; Communication Strategy; Leadership Style; Organizational Culture; Organizational Change And Adaptation; Performance Evaluation; Culture; Corporate Social Responsibility And Impact; Human Resources; Employees; Compensation And Benefits; Recruiting; Capital Markets; Performance Expectations; Financial Services Industry; Asia; India

05 Jul 2006
Working Paper Summaries

What Roosevelt Took: The Economic Impact of the Panama Canal, 1903-29

Keywords: by Noel Maurer & Carlos Yu

14 Nov 2023
Research & Ideas

The Network Effect: Why Companies Should Care About Employees’ LinkedIn Connections

conclusion—professional social networks “may have potential benefits to companies, and not only to the individual,” says Frank Nagle, an assistant professor at Harvard Business School. “What we’re trying to say is there are many more jobs... View Details

Keywords: by Ben Rand

09 May 2012
Research & Ideas

Clayton Christensen’s “How Will You Measure Your Life?”

Editor's note: Every year, HBS Professor Clayton Christensen teaches students that well-tested academic theories can help them succeed not just in business, but in life. He expounds upon those lessons in his forthcoming book, How Will You Measure Your Life? Co-authored... View Details

04 Sep 2001
Research & Ideas

Is Government Just Stupid? How Bad Decisions Are Made

The main goal of any government should be, the authors maintain, to enlarge the pie of resources that society has available to distribute. This is done by identifying wise tradeoffs for society as a whole. But it's not just politicians who can View Details

Keywords: by Max H. Bazerman, Jonathan Baron & Katherine Shonk

Sep 07 2022
Short Film

Program Preview: Leading in the Digital Era

Web

An Inspiring Experience

Hear from Joanna and Chip Gaines, Ciara Wilson, Julius Randle, and other program participants about the challenges that brought them to The Business of Entertainment, Media, and Sports program, and how this dynamic environment helped prepare them for the next steps in... View Details

10 Dec 2021
News

Truth Be Told: Unpacking the Risks of Whistleblowing

07 Mar 2022
News

Effective Leaders Share the Spotlight with Their Teams

06 Jul 2016
What Do You Think?

How Do We Pay for the Costs of Globalization?

Should We Encourage the Redistribution of Benefits of Globalization? If So, How? The benefits of globalization outweigh the costs. But the costs are not being distributed equitably among investors, workers,... View Details

Keywords: by James L. Heskett; Manufacturing

18 Jan 2016
News

Hazard Warning: The Unacceptable Cost of Toxic Workers

January 2000 (Revised April 2010)
Case

Heidi Roizen

By: Kathleen L. McGinn and Nicole Tempest

Heidi Roizen, a venture capitalist at SOFTBANK Venture Capital and a former entrepreneur, maintains an extensive personal and professional network. She leverages this network to benefit both herself and others. The case considers the steps she's taken to build and... View Details

Keywords: Venture Capital; Personal Development and Career; Power and Influence; Social and Collaborative Networks

22 Jul 2002
Research & Ideas

Is Performance-Based Pricing the Right Price for You?

role, performance-based pricing creates a greater sense of "fairness" for both buyer and seller. The third benefit may be even more important than the first two. We often see performance-based pricing in highly uncertain... View Details

Keywords: by Benson Shapiro; Manufacturing

June 2001 (Revised October 2001)
Case

Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard

By: Srikant M. Datar, Marc J. Epstein and Jeremy Cott

In early 2000, Verizon Communications implemented a Human Resources Balanced Scorecard to evaluate the effectiveness of and payoffs from human resource management. This case describes the benefits of the scorecard and the challenges of measurement and implementation.... View Details

Keywords: Balanced Scorecard; Human Resources; Telecommunications Industry