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  • All HBS Web  (796)
    • News  (157)
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  • Faculty Publications  (202)
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  • February 2012 (Revised March 2012)
  • Case

Citibank: Weathering the Commercial Real Estate Crisis of the Early 1990s

By: Julie M. Wulf and Ian McKown Cornell
Keywords: Competitive Strategy; Corporate Strategy; Crisis Management; Banking Industry; Banking Industry
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Wulf, Julie M., and Ian McKown Cornell. "Citibank: Weathering the Commercial Real Estate Crisis of the Early 1990s." Harvard Business School Case 712-446, February 2012. (Revised March 2012.)
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

Industrial Era, product innovation and operations management predominated. Product innovation ensured the continuous flow of new products that would sustain growth or market share or both. Operations management ensured that costs and quality were managed so that View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 20 Mar 2012
  • First Look

First Look: March 20

rely on indirect governance through regulated competition among political as well as economic actors in structures that in many ways parallel the competition found in organized sports. Inevitably these two... View Details
Keywords: Sean Silverthorne
  • August 2014 (Revised March 2015)
  • Case

Pivots and Incentives at LevelUp

By: Benjamin Edelman and Karen Webster
LevelUp's mobile payments service lets users scan a smartphone barcode rather than swipe a credit card. Will consumers embrace the service? Will merchants? LevelUp considers adjustments to make the service attractive to both consumers and merchants, while trying to... View Details
Keywords: Mobile Payments; Smartphone; Credit Cards; Interchange Fee; Mobile Marketing; Product Positioning; Competitive Strategy; Mobile Technology; Technology Networks; Banking Industry; Banking Industry; United States
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Edelman, Benjamin, and Karen Webster. "Pivots and Incentives at LevelUp." Harvard Business School Case 915-001, August 2014. (Revised March 2015.) (request courtesy copy.)
  • 07 May 2013
  • First Look

First Look: May 7

644 geographically isolated markets in which a nationwide retail bank conducted business over a five-year period. We find that customers defect at a higher rate from the incumbent following increased service quality (price) View Details
Keywords: Carmen Nobel
  • 12 Aug 2002
  • Research & Ideas

‘Let the Buyer Beware’ Doesn’t Protect Investors

some PowerPoint slides—a process that Bill Burnham, a former CSFB Internet analyst, calls 'the competitive devaluation of underwriting standards.' But nowhere did the wall between research and banking fall... View Details
Keywords: by D. Quinn Mills
  • December 1998
  • Background Note

Retail Financial Services in 1998

By: Stephen P. Bradley and Takia Mahmood
Provides an overview of the current restructuring that is taking place in the retail financial services industry. Provides a brief overview of the structural changes in banking, brokerage, insurance, and mutual funds. Used as background for examining the strategies of... View Details
Keywords: Economic Sectors; Economy; Financial Institutions; Financial Markets; Industry Growth; Strategy; Competitive Strategy; Banking Industry; Banking Industry
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Bradley, Stephen P., and Takia Mahmood. "Retail Financial Services in 1998." Harvard Business School Background Note 799-051, December 1998.
  • 04 Nov 2014
  • First Look

First Look: November 4

conclude, after one century of banking crisis this is the best of times for Mexican banking. Publisher's link: http://www.library.hbs.edu/forms/purchaseform/ November 2014 Journal of Competition Law &... View Details
Keywords: Sean Silverthorne
  • 13 Jan 2009
  • First Look

First Look: January 13, 2009

in expectation. We also show that by offering both CPC and CPA, an ad platform can weakly increase its revenues compared to offering either alternative alone. Download the paper: http://www.hbs.edu/research/pdf/09-074.pdf Competition and... View Details
Keywords: Martha Lagace
  • 28 Aug 2017
  • Research & Ideas

Should Industry Competitors Cooperate More to Solve World Problems?

are persistent issues that in many cases have worsened. "Addressing these issues is critical for the future competitiveness of these industries" In our competitive landscape, ESG efforts are guided... View Details
Keywords: by Sean Silverthorne; Financial Services; Manufacturing; Agriculture & Agribusiness; Mining
  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

relationship with money. The company, Turkasset, has been successful with its heterodox techniques, giving it a competitive advantage over rival debt collection firms. What’s more, it has also provided a boon for companies who held the... View Details
Keywords: by Michael Blanding; Financial Services
  • 04 Mar 2014
  • First Look

First Look: March 4

weeks or days. Publisher's link: http://hbr.org/2014/03/manage-your-work-manage-your-life/ar/1 August 2013 International Journal of Industrial Organization Search Diversion and Platform Competition By: Hagiu, Andrei, and Bruno Jullien... View Details
Keywords: Sean Silverthorne
  • 05 Jul 2016
  • First Look

July 5, 2016

practical use by managers or teaching by instructors of MBAs and executive MBAs. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=51126 The Climate Custodians By: Eccles, Robert G., and Tim Youmans Abstract—Can custody View Details
Keywords: Sean Silverthorne
  • 19 Sep 2017
  • First Look

First Look at New Research and Ideas, September 19

out the effect of an increasingly important retail phenomenon (channel integration) on a key factor for inventory management (sales dispersion). Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53103 forthcoming Brookings Papers on Economic Activity... View Details
Keywords: Sean Silverthorne
  • 28 Jun 2004
  • Research & Ideas

Microfinance: A Way Out for the Poor

for someone to get off the ground: enough to buy inventory, rent space, and begin to generate an income in order to feed, clothe, and shelter a family. A legal loan of that amount from a real bank is also the difference between paying... View Details
Keywords: by Martha Lagace
  • 24 Mar 2015
  • First Look

First Look: March 24

their funds on demand even if consumption takes place later. Capitalized institutions serving overoptimistic depositors emerge in equilibrium even if depositors and bank owners have identical preferences and investment opportunities.... View Details
Keywords: Sean Silverthorne
  • October 2007 (Revised November 2007)
  • Case

Barclays Global Investors and Exchange Traded Funds

By: Luis M. Viceira and Alison Berkley Wagonfeld
Provides an overview of the Exchange Traded Funds (EFT) industry and highlights the leadership role that Barclays Global Investors (BGI) has played in this developing asset class. BGI launched its first ETFs under the iShares brand name in 2000, and by mid-2007 BGI was... View Details
Keywords: History; Venture Capital; Asset Management; Stocks; Investment Funds; Leading Change; Expansion; Competitive Strategy; Capital Markets; Global Strategy; Financial Strategy; Banking Industry; Banking Industry; Asia; Europe
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Viceira, Luis M., and Alison Berkley Wagonfeld. "Barclays Global Investors and Exchange Traded Funds." Harvard Business School Case 208-033, October 2007. (Revised November 2007.)
  • 21 Aug 2000
  • Research & Ideas

Faculty Research Looks to Latin America

particular social welfare decisions. Current research: "Is Brazil on the Path of Sustainable Growth and Development?" Laura Alfaro Alfaro: "I want to look at competition for foreign direct investment through the eyes on... View Details
Keywords: by Martha Lagace
  • 03 Mar 2008
  • First Look

First Look: March 4, 2008

help improve saving and financial decision-making, but much more can be done to improve the effectiveness of these programs. Download the paper from SSRN.com ($5): http://papers.nber.org/papers/w13824 Contract Rights and Risk Aversion: Foreign View Details
Keywords: Martha Lagace
  • 31 Aug 2010
  • First Look

First Look: August 31

Furthermore, a third experiment shows that people tend to discount the wrongness of crossing ethical boundaries to hurt or help others when the action restores equity. The Private Equity Advantage: Leveraged Buyout Firms and Relationship View Details
Keywords: Sean Silverthorne
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