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- All HBS Web (745)
- Faculty Publications (91)
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2024 Reunion Presentations - Alumni
before, the heady boom was followed by a sharp correction—at least for entrepreneurs in all arenas except for artificial intelligence. What happens next, however, is unclear. This talk seeks to understand the implications of these recent events for the future of... View Details
- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
"Ted Levitt changed my life," wrote Barry Koh (HBS PMD 30, 1975). "In our very first class he opened my eyes to how people are motivated to make decisions. Before, I thought as an engineer—the best attributes and the best price sells the product. From... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
started by offering the new product to their existing clients and eventually expanded its focus to new clients such as small bars and restaurants. The product will be offered for free for 2020, and interested clients will be able to sign... View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
service representatives to handle the majority of calls on their own, without transferring queries further down the line, it is evidence that the company places equal focus on its representatives (so-called "employee... View Details
- 01 Jun 2001
- News
HBS Press Books in Brief
they must do to reshape their businesses for the 21st century. The Attention Economy: Understanding the New Currency of Business, by Thomas H. Davenport and John C. Beck, presents a revolutionary model for managing and measuring... View Details
- 02 Jan 2018
- News
Bringing Teachers to All of America
I'm really proud of. We've impacted tens of thousands of kids. “I think Teach For America has played a really critical role, in that, over the last 25 years, it has drawn attention to this idea of educational equity. Teach For America... View Details
- 14 Sep 2016
- Research & Ideas
Web Surfers Have a Schedule and Stick to It
those sites account for a significant percentage of online attention.” Getting a clearer window into how households allocate what little available attention they have could have implications for other markets, Greenstein adds, such as... View Details
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
customer intimacy but product innovation; the CEO will need to spend time with his chief scientists, medical opinion leaders, government regulators, and CEOs of the companies distributing pharmaceuticals, but not so much time with end consumers. And, if cost... View Details
Keywords: by John Quelch
- Web
Creating and Sustaining Competitive Advantage - Course Catalog
different sources of competitive advantage and their properties; the creation and evolution of competitive advantage; and the determinants that make competitive advantage sustainable or not. In the process, the course also pays attention... View Details
- 01 Sep 2006
- News
Charting the Year Ahead
succession, competing for volunteers’ and members’ scarce time, and maintaining their distinctive connection to the School. Fifty club leaders convened at HBS in June at the annual Clubs Officers Leadership Conference and offered insightful input to View Details
- 01 Dec 2003
- News
Hoop Dreams
Warner. “It just illustrates to me, don’t give up on your dreams,” Belkin told the Atlanta Journal-Constitution (September 21, 2003). As the largest single investor in the ownership group, he plans to focus his View Details
- 25 Nov 2013
- Research & Ideas
Hiding From Managers Can Increase Your Productivity
starts paying attention to something or someone, it happens in one of two ways: executive control (that person deliberately chooses what to focus on) or attentional capture... View Details
- 17 May 2004
- Research & Ideas
Why We Don’t Study Corporate Responsibility
very little attention to the impact of organizations on society. We suggest that the study of organizations could be even stronger if the increasing focus on economic performance were accompanied by... View Details
Keywords: by Manda Salls
- 13 Sep 2006
- Op-Ed
Rising CEO Pay: What Directors Should Do
Ask any thoughtful corporate board member what they are most concerned about these days, and it is not Sarbanes-Oxley. It is CEO pay. Directors worry because shareholders continue to express outrage, and the media attention to the issue... View Details
Keywords: by Jay W. Lorsch
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
suggest, though, that a ban is the wrong way to go. Three key concerns are: There’s little evidence that recording bans actually work. As a practical matter, preventing recordings means banning customers who are obviously taking photos and videos. But customers who... View Details
- 12 Oct 1999
- Research & Ideas
The Intellectual Underpinnings of Entrepreneurial Management
of entrepreneurs was to bear risk, Cantillon focused his attention on the economic functions of entrepreneurship—a focus that was to hold sway until very recently. In various economic approaches to... View Details
- Web
William H. Draper, III | Baker Library
Bank of the United States, continuing on to become the administrator and CEO of the United Nations Development Program, serving until 1995. Upon returning to Palo Alto, California, Bill founded Draper International, later Draper Investment Company, to View Details
Leonard A. Lauder
stellar financial results while successfully launching a series of new products. His attention to detail, focus on quality, and personal service have become standards for the company and its employees. View Details
Keywords: Personal Care & Home Products
- 25 Sep 2019
- News
Leading the Evolution of E-Commerce
allowing more time to focus on what the consumer wants, she says. What the consumer wants is what Fleiss—a mother of three—also wants: efficiency and ease of use. “The idea here is to combine the convenience of e-commerce with the... View Details
- 01 May 2020
- In Practice
COVID-19’s Hard Lessons Might Prepare Business for Climate Change
impacting the planet. These tentative findings suggest that COVID-19 is making climate increasingly a top-of-mind issue. Now, it is up to corporations and policy makers to translate this attentional focus... View Details
Keywords: by Danielle Kost