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  • 09 Sep 2009
  • Working Paper Summaries

Perspectives from the Boardroom--2009

Keywords: by Jay W. Lorsch, Joseph L. Bower, Clayton S. Rose & Suraj Srinivasan
  • 04 Dec 2007
  • First Look

First Look: December 4, 2007

frontline employees take initiative to improve their work systems to prevent operational failures. Drawing on the system improvement and team-learning literatures, we develop a framework of frontline system improvement and test it using... View Details
Keywords: Martha Lagace
  • October 14, 2019
  • Article

Cracking the Code of Sustained Collaboration

By: Francesca Gino
When most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate—not a skill to teach. So they create open offices, talk up collaboration as a corporate goal, and try to influence employees through other superficial means... View Details
Keywords: Collaboration; Listening; Empathy; Feedback; Organizational Culture; Interpersonal Communication; Training; Programs
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  • June 2014
  • Teaching Note

Steve Carpenter at Cake Financial

By: Thomas R. Eisenmann
After investing $9 million of venture capital, Cake Financial had failed to reach critical mass. In early 2010 Cake's assets were sold and the company was dissolved. Founded in 2006, the San Francisco-based Internet company allowed users to monitor their investments... View Details
Keywords: Corporate Entrepreneurship; Business or Company Management; Business Model; Growth and Development Strategy; Business Strategy; Internet; Financial Services Industry; Web Services Industry
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    William A. Sahlman

    William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.

    Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details

    Keywords: communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications
    • Web

    Browse All Articles, Research, & Case Studies - HBS Working Knowledge

    Case What Wartime Service Taught These Historic Leaders by Avery Forman What can corporate leaders learn from executives who served their country during wartime conflicts? Drawing on a series of case studies, Robert Simons shares... View Details
    • December 2010 (Revised November 2014)
    • Case

    Steven Carpenter at Cake Financial

    By: Thomas R. Eisenmann and Alison Berkley Wagonfeld
    After investing $9 million of venture capital, Cake Financial had failed to reach critical mass. In early 2010 Cake's assets were sold and the company was dissolved. Founded in 2006, the San Francisco-based Internet company allowed users to monitor their investments... View Details
    Keywords: Corporate Entrepreneurship; Business or Company Management; Business Model; Growth and Development Strategy; Business Strategy; Internet; Financial Services Industry; Web Services Industry
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    • 18 Apr 2022
    • HBS Case

    Dick’s Sporting Goods Followed Its Conscience on Guns—and It Paid Off

    difficult decision. These lessons include getting top executives on board with a change, analyzing the financial impact, and developing a communications strategy aimed at explaining the firm’s actions to... View Details
    Keywords: by Jay Fitzgerald
    • 02 Aug 2021
    • Blog Post

    ALUMNI WORK TO REVERSE BIAS THROUGH PHILANTHROPY

    explains Shell, “and big funders don’t often give large sums to people they don’t know. In addition to financial support, we add social capital by enhancing the professional development and visibility of executives of color in the... View Details
    • 10 Jan 2012
    • First Look

    First Look: January 10

    cross-sectional differences in communication patterns: relative to people in the line organization, staff members are more central in the corporate e-mail network and possess broader networks. However, much... View Details
    Keywords: Sean Silverthorne
    • February 1999
    • Case

    Volant Skis

    By: Steven C. Wheelwright and Matt Verlinden
    Volant brought innovation to the ski equipment industry in 1989 by developing a stainless steel ski. He claimed the skis could turn more easily, could hold an edge in icy conditions, and were more stable than aluminum or fiberglass skis. The company's "soft-flex"... View Details
    Keywords: Change Management; Technological Innovation; Growth and Development Strategy; Operations; Product Development; Performance Improvement; Quality; Corporate Strategy; Value Creation
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    • Program

    Leading Professional Service Firms

    frameworks you need to develop and retain talent, deliver outstanding client service, and build a flexible corporate culture that can exploit disruptive innovation and market trends. Key Benefits In this... View Details
    Keywords: Professional Services; Professional Services
    • Web

    Hiring Organizations

    National Basketball Association - NBA National Football League - NFL Nelo Netflix Neuberger Berman New Balance New England Innovation Academy New Fortress Energy New Mountain Capital New Politics New York City Economic Development View Details
    • 01 Nov 2010
    • Research & Ideas

    How IT Shapes Top-Down and Bottom-Up Decision Making

    decision-making toward the bottom of the corporate ladder. Communication systems, such as e-mail and instant messaging applications, will push the decision-making process toward the top. And that means View Details
    Keywords: by Carmen Nobel
    • June 2011
    • Article

    Implicit Voice Theories: Taken-for-granted Rules of Self-censorship at Work

    By: J. R. Detert and Amy C. Edmondson
    This article examines, in a series of four studies, the nature and impact of implicit voice theories-largely taken-for-granted beliefs about when and why speaking up at work is risky or inappropriate. In Study 1, qualitative data from 190 interviews conducted in a... View Details
    Keywords: Spoken Communication; Interpersonal Communication; Employees; Managerial Roles; Organizational Culture; Risk and Uncertainty; Behavior
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    • Career Coach

    Hillary Mann

    Hillary Mann (MBA, Babson ’15; University of Michigan ’04) is a Corporate Relations Director who manages relationships with organizations in Consumer Products, Retail & Luxury Goods, Hospitality, Agribusiness, and Sustainability.... View Details
    Keywords: Publishing / Communications / Advertising; Publishing / Communications / Advertising; Publishing / Communications / Advertising; Publishing / Communications / Advertising; Publishing / Communications / Advertising; Publishing / Communications / Advertising; Publishing / Communications / Advertising; Publishing / Communications / Advertising; Publishing / Communications / Advertising; Publishing / Communications / Advertising; Publishing / Communications / Advertising
    • 21 Dec 2023
    • Blog Post

    Top 10 MBA Voices Blogs of 2023

    business and government created an incredible opportunity to use corporate structures as a vehicle to facilitate positive social impact. Read More>>> CELEBRATING ASIAN AMERICAN AND PACIFIC ISLANDER... View Details
    • Web

    Business & Environment

    make them easier to disassemble and repair, how secondhand retail pilot programs at IKEA stores are reaching new customers, and how investments like RetourMatras are developing circular solutions for end-of-life mattresses. Karen also... View Details
    • 17 Aug 2010
    • First Look

    First Look: August 17

    their resources-knowledge of each other and knowledge of their work-into superior performance. We develop and test theory linking these resources to communication quality. We demonstrate that interpersonal... View Details
    Keywords: Martha Lagace

      Frank Nagle

      Frank Nagle is an assistant professor in the Strategy Unit at Harvard Business School. Professor Nagle studies how competitors can collaborate on the creation of core technologies, while still competing on the products and services built on top of them - especially... View Details