Arts - Publications - Faculty & Research

27 Jul 2020
Book

Reflection: The Pause That Brings Peace and Productivity

book Step Back: How to Bring the Art of Reflection into Your Busy Life. “We often get advice to reflect, and we often give the advice to reflect. But what is reflection?” Badaracco asks. “And how do busy people find time to reflect?” To... View Details

Keywords: by Dina Gerdeman

26 Sep 2023
Book

Digital Strategy: A Handbook for Managing a Moving Target

knowledge that is in turn capable of explaining the new digital realities by leveraging existing strategy theories and tools and cultivating new ones. As such, our endeavor turns into a wonderful opportunity to encapsulate in one comprehensive volume the state of the... View Details

Keywords: by Dina Gerdeman; Information Technology; Technology

05 Feb 2013
First Look

First Look: Feb. 5

PublicationsIn Search of the Self at Work: Young Adults' Experiences of a Dual Identity Organization Authors:Anteby, Michel, and Amy Wrzesniewski Publication:Research in Sociology of Work Abstract Purpose: Multiple forces that shape the identities of adolescents and... View Details

Keywords: Sean Silverthorne

January–February 2018
Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie

We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details

Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior

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25 Jan 2021
Book

In a Nutshell, Why American Capitalism Succeeded

alcohol-and-herb-based medicine for women; John Merrick, a founder of the North Carolina Mutual Life Insurance Company, one of a number of African-American-owned companies in Durham in the early 20th century; and Edwin Land, founder of Polaroid, whose work married... View Details

Keywords: by Sean Silverthorne; Manufacturing

2018
Chapter

The Trust Imperative

By: Richard Edelman, Stephen A. Greyser, E. Bruce Harrison and Tom Martin

CHAPTER SUMMARY: Successful relationships depend on trust—trust between spouses, trust between parent and child, trust between enterprises and their stakeholders. This chapter focuses on the factors that build trust in organizations, as well as the forces that can... View Details

Keywords: Trust; Business and Stakeholder Relations; Communication

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Teaching Interest

Contemporary Developing Countries: Entrepreneurial Solutions to Intractable Problems

By: Tarun Khanna

What problems do developing countries face, and how can individuals contribute to solutions rather than awaiting the largesse of the state or other actors? Intractable problems – such as lack of access to education and healthcare, forced reliance on contaminated... View Details

Research Summary

Building Capabilities in Professional Service Firms

One of the most distinctive aspects of professional service firms is that the vast majority of the people who work in them are directly involved in serving clients. Long-term success in a professional service firm requires obtaining and developing the right... View Details

14 Mar 2023
In Practice

What Does the Failure of Silicon Valley Bank Say About the State of Finance?

bank was different, and it is highlighted in its name and in the history of its public statement. "The bottom line: The art is not to predict whether a run might take place, but when." For example, it is very clear that there is no other... View Details

Keywords: by Dina Gerdeman; Financial Services; Banking

02 Jun 2022
Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

and a former professional French-horn player, Brooks came to the subject of happiness by way of art. His early research focused on why people produce and consume art and beauty as well as the motives behind human generosity. He discovered... View Details

Keywords: by Dan Morrell

06 Oct 2008
Research & Ideas

Updating a Classic: Writing a Great Business Plan

that they are on the right track. I explain that I would need to get to know them and their opportunity much better than what is possible in an e-mail and that the written document is not as important as the people writing it. It's not science—it's View Details

Keywords: by Sean Silverthorne

17 Jan 2020
In Practice

6 Traits That Set Top Business Leaders Apart

forthcoming book Step Back: How to Bring the Art of Reflection into Your Busy Life. 2. They embrace new thinking "They resist distilling their work into just one thing! Excellent leaders see nuances, contradictions, possibilities for... View Details

Keywords: by Danielle Kost

05 Dec 2016
Research & Ideas

How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)

according to a new paper, Artful Paltering: The Risks and Rewards of Using Truthful Statements to Mislead Others. “It’s interesting to see the difference between the person who is deceiving and the person being deceived,” says co-author... View Details

Keywords: by Dina Gerdeman

13 Jun 2022
Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

meetings, say the researchers, is a vital art that comes with big rewards. “Whatever you can do to more directly convey that you are listening and are retaining information should be helpful,” says Zlatev. Advice for the workplace The... View Details

Keywords: by Pamela Reynolds

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

or opening ritual before diving into business. Think about creative bonding experiences—an online talent show? Recipe contest? Game night? Show-and-tell of each team member’s favorite piece of art or travel souvenir? These might even be... View Details

Keywords: by Boris Groysberg and Robin Abrahams

18 Jun 2020
Research & Ideas

What Is an "Essential" Purchase for a Low-Income Family?

School assistant professor, and Serena F. Hagerty, a PhD candidate in the Business Administration PhD program, an interfaculty program between the Graduate School of Arts and Sciences and Harvard Business School. Hagerty and Barasz sought... View Details

Keywords: by Rachel Layne

21 Mar 2018
Research & Ideas

Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity

prior art existed. Half of the students were assigned randomly to use the Boolean search tool and half to use the machine learning tool. Furthermore, they gave half of each group access to expert advice to help them better craft their... View Details

Keywords: by Michael Blanding; Technology; Information

04 Jan 2022
Research & Ideas

Scrap the Big New Year's Resolutions. Make 6 Simple Changes Instead.

empathetic or not, but you can increase your ability to empathize. Takeuchi, whose research weaves together strands from various disciplines, including history, neuroscience, anthropology, and more, stresses the importance of a liberal View Details

Keywords: by Kristen Senz

02 May 2017
First Look

First Look at New Research: May 2, 2017

April 14, 2017 Harvard Business Review Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It By: Deighton, John A. Abstract—United Airlines has pledged to improve its training programs and empower its employees to put customers first... View Details

Keywords: Carmen Nobel

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

Dysfunctions of a Team can be helpful, but mastering the art of hiring takes practice. From 50 to 100 employees. This is a transition period in which you may sit in on candidate reviews for key hires, when the team is deciding whether to... View Details

Keywords: by Julia Austin

Publications