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Show Results For
- All HBS Web
(387)
- People (1)
- News (74)
- Research (287)
- Multimedia (3)
- Faculty Publications (196)
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
The following article is the sixth in a series on the activities and research taking place in each academic unit at HBS. Why was Southwest Airlines the only U.S. airline to realize a profit in 1992? What has... View Details
Keywords: Susan Young
- 01 Jun 2000
- News
Priceline's Jay Walker: The Future is Wow
information, and savings. "An entire industry imploded," he asserted. "Now the industry is driven by the retail marketplace. And [online traders] are having fun." Indeed the "fun," or entertainment value, of... View Details
- 01 Mar 2014
- News
Feedback
they gave was of a European hospital that changed scheduling to be patient-centric. The entire patient experience was vastly improved and did not hurt the hospital's income. Other than the airline industry... View Details
Keywords: Health, Social Assistance
- Portrait Project
Thomas Rajan
industry one airline at a time to where value isn't just a fair ticket price or a healthy balance sheet, but where customers and employees are treated with dignity and respect as well. To lift nations to the... View Details
- Portrait Project
Ryan Flamerich
never. I asked anyone who would listen for time, and I found my way to a cargo airline. My experience led me to write a case on airline finance that is now taught to all first-year MBA students. A year later, the View Details
- Profile
Mariano Bomaggio
during my undergraduate career, I became more interested in the business side of things. It seemed more complex; there were more dimensions you cannot control compared to a standard engineering problem." After graduation, Mariano spent a couple of years in the... View Details
- 14 Oct 2014
- First Look
First Look: October 14
Publications October 2014 Journal of International Economics The Global Agglomeration of Multinational Firms By: Alfaro, Laura, and Maggie Xiaoyang Chen Abstract—The explosion of multinational activities in recent decades is rapidly transforming the global landscape... View Details
Keywords: Sean Silverthorne
- 01 Sep 2005
- News
Predictable Surprises
political biases in preventing leaders from recognizing and acting on warning signs of impending disasters. Could you give an example of each? In the book, we talk about the cognitive biases of those involved in the fishing industry who... View Details
- 01 Dec 2010
- News
Eight Join HBS Faculty
teaches the first-year course Technology and Operations Management. His research focuses on techniques to evaluate and improve the performance of complex systems in the airline and sports industries. Fearing earned his Ph.D. from MIT in... View Details
- 01 Jun 2016
- News
Feedback
inexpensively on a desktop. I ran a small “Skunk Works”-like program at Lockheed Martin in the early 1990s that produced the IKONOS satellite, the first high-resolution commercial satellite that has evolved over time into an industry... View Details
- Web
Awards | Social Enterprise | Harvard Business School
included, and the amounts must be calculated into U.S. dollars. The traveler can be reimbursed for these expenses after the trip has occurred and upon presentation of appropriate documentation. Airline & Train Expenses View Details
- Profile
Tim Nicolette
LEK Consulting in Boston where I gained a lot of basic business, analytical, and strategic skills, and exposure to a wide range of industries from airlines and retail to biotech and P.E. But fundamentally, I... View Details
- 25 Mar 2013
- Research & Ideas
How Chapter 11 Saved the US Economy
It's no surprise that Harvard Business School professor Stuart C. Gilson gave an enthusiastic thumbs-up to the recently announced $11 billion US Airways/American Airlines merger. The deal, which came after American's parent company, AMR... View Details
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
Editor's Note: Harvard Business School professors James Heskett, W. Earl Sasser, and Leonard A. Schlesinger literally wrote the book on service industry management with The Service Profit Chain. Now the trio is back with What Great... View Details
- 01 Jun 2009
- News
Crisis and Creativity
fundamental decisions for any business: where to play, how to deliver, and how to win. Where to Play. Entrepreneurs must target downturn needs such as superior value relative to existing players or provide good substitutes for the necessities that consumers have to... View Details
Keywords: Bhaskar Chakravorti
- 01 Feb 2000
- News
Breaking Down Barriers: The Electronic Wallet
As people get more accustomed to using the Internet to conduct business transactions, their demands will become more sophisticated. Cyberspace is jam-packed with startups trying to second-guess what consumers of the future will want. "Whole new View Details
Keywords: Judith A. Ross
- 01 Dec 2017
- News
Enhancing Students’ Cultural Intelligence
travel stores to help the airline enhance customer satisfaction—provided insight on Mexico’s travel industry and, equally important, a new perspective on teamwork. “There were no designated leaders in the... View Details
- 01 Feb 1997
- News
OPM Reunion Snapshots
notes Kathy. Bernard Foulquies (3rd OPM) Representing the fifth generation of his family in the industrial textile business in England and France, Bernard Foulquies attended OPM after filling out an application he found in an View Details
- 15 Dec 2024
- News
Alumni and Faculty Books
for Peanuts recounts how Lorenzo grew his empire from nothing and helped shape the airline industry as we know it. The son of Spanish immigrants, Lorenzo put himself through Columbia College by driving a... View Details
- 20 Sep 2016
- First Look
September 20, 2016
effect dominates the negative within-firm effect post IPO. We build a firm industry model with endogenous entry to quantify the importance of two competing selection mechanisms: an increasing share of R&D-intensive firms in the... View Details
Keywords: Sean Silverthorne