Advice Taking - Publications - Faculty & Research

17 Nov 2003
Research & Ideas

Lessons from a Nasty Trade Dispute

billion in sanctions.—Ed.] Q: What course of action should managers take before seeking the involvement of the government or international organizations? A: First, managers should try everything else first, including bilateral, and... View Details

Keywords: by Cynthia Churchwell

19 May 2011
Research & Ideas

Empathy: The Brand Equity of Retail

patient.) Some COER attendees pointed out that in most of the retail sector, ceasing service is not a matter of life-and-death. "Sometimes you have to fire the customer," said one executive. Another related a mentor's advice that one of... View Details

Keywords: by Carmen Nobel; Health

03 May 2004
What Do You Think?

How Much Is Enough?

for another. What advice do respondents have for those facing these challenges? John Cockerill suggested that "looking forward to the future is the motivation for the present... Just remember where you came from. Be realistic about... View Details

Keywords: by James Heskett

10 May 2004
Research & Ideas

Rethink the Value of Joint Ventures

going it alone even more than the returns to partnering with local firms. The reasons are that the forces of globalization—particularly reduced trade costs leading to more fragmented production processes—are making it more and more attractive for multinationals to... View Details

Keywords: by Cynthia Churchwell

29 May 2001
Research & Ideas

Race Does Matter in Mentoring

peers were being promoted. Instead, he concentrated on strengthening his technical proficiency, taking numerous in-house courses and seminars. He also chose his assignments judiciously, consciously avoiding being sidetracked into... View Details

Keywords: by David A. Thomas

17 Sep 2001
Research & Ideas

Is There Help for the Big Ticket Buyer?

As a professor of decision making and negotiation, I often receive unsolicited phone calls from relatives, friends, and acquaintances seeking my advice on consumer matters such as negotiating for a house, bidding on eBay, and investing in... View Details

Keywords: by Max H. Bazerman

22 Feb 2016
Research & Ideas

The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist

“She also offered medical advice, delivery services, and prescription compounding—services not offered by department stores,” writes Sawyer. “Gleason also cultivated a reputation for providing indigent community members with medical View Details

Keywords: by Dina Gerdeman; Retail; Health; Legal Services

20 Jan 2015
First Look

First Look: January 20

Review The Art of Giving and Receiving Advice By: Garvin, David A., and Joshua D. Margolis Abstract—The article looks at giving and receiving advice as an element of organizational leadership and managerial... View Details

Keywords: Sean Silverthorne

29 Oct 2014
Research & Ideas

Inventing Products is Less Valuable Than Inventing Ideas

professor of strategy at the Ross School of Business at the University of Michigan. In the case of Zuckerberg vs. the Winklevosses, the twins may have had created a simple interface for college kids to connect with one another, but it took Zuckerberg to View Details

Keywords: by Michael Blanding; Technology

28 Sep 2015
Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

prospective operators—and perhaps entrepreneurs in other industries as well—take an educated shot at developing a winning service. He outlined his advice in a July working paper, Mobile Money Services—Design and Development for Financial... View Details

Keywords: by Dina Gerdeman; Financial Services; Telecommunications

21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

on," says Harvard Business School marketing professor Gerald Zaltman. A more strategic approach to data mining can provide the foundation for that decision-making architecture. Below, advice on how to use information about the... View Details

Keywords: by Jean Ayers

20 Feb 2018
First Look

First Look at New Research and Ideas, February 20, 2018

attention. The China Questions takes us behind media images and popular perceptions to provide insight on fundamental issues. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53957 Summer 2017 Journal of Economics &... View Details

Keywords: Sean Silverthorne

18 Aug 2011
Lessons from the Classroom

Business Plan Contest: 15 Years of Building Better Entrepreneurs

classmates Alex Stratoudakis and Emma Taylor. In 15 minutes they present their plan for AfterSteps, a Web-based end-of-life planning service that offers advice and secure storage for legal, financial, personal, and funeral documents. For... View Details

Keywords: by Julia Hanna; Education

11 Jan 2017
Research & Ideas

The Paradoxical Quest to Make Food Look 'Natural' With Artificial Dyes

make its strawberry-flavored drinks look more strawberry-like. It’s a natural ingredient, but not what nature intended. Yet that part of the story didn’t garner headlines. While crushed-up bugs may alarm some people, most of us tend to View Details

Keywords: by Carmen Nobel

23 Apr 2001
Research & Ideas

The Gulf: It’s a Family Affair

succeeding generations have an easier time adapting to their environment. My advice to families in business is to run a very professional business. Take pride in your traditions; at the same time encourage... View Details

Keywords: by Wendy Guild & Andrea Schulman

25 Jun 2001
Lessons from the Classroom

Machiavelli, Morals, and You

was "Fortune favors the bold," he noted. "He was thinking of Florence under the Medici in particular. He was saying, 'Look at people who were willing to take prudent risks, who were willing to pick their battles, who want... View Details

Keywords: by Martha Lagace

22 Dec 2003
Research & Ideas

How to Build a Better Board

frameworks to decide exactly what they're going to do, what decisions they're going to make, what things they want to monitor and oversee, and also the areas in which they want to offer advice and counsel to their CEO. So given that fact,... View Details

Keywords: by Martha Lagace

27 Mar 2012
First Look

First Look: March 27

two-person venture into a global company valued at $1 billion, Rickenbach's willingness to take calculated risks has kept it at the leading edge of the CRO sector. Now, despite slowing demand for CRO services and against the View Details

Keywords: Carmen Nobel

16 Jul 2001
Research & Ideas

How to Compete Like a Judo Strategist

stay a leader," as Donna Dubinsky (CEO of Handspring, Inc.) says. Once a smaller or weaker firm starts to play defense, the game is usually over. So "play offense and play to win," is the advice of Intuit founder Scott... View Details

Keywords: by David B. Yoffie & Mary Kwak

27 Jun 2024
Research & Ideas

Gen AI Marketing: How Some 'Gibberish' Code Can Give Products an Edge

It’s the new way of comparison shopping in the age of large language models (LLM): Tapping into AI-driven search engines for research and advice on which products to buy. But can consumers trust the recommendations to be impartial? New... View Details

Keywords: by Ben Rand; Technology

Publications