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  • Research Summary

Overview

My research seeks to understand and improve service integration across specialized professions and organizations. A critical idea driving my research is that work is becoming more dynamic, complex and interconnected, particularly for work that addresses difficult... View Details
Keywords: Organization Behavior; Health Care Delivery; Team Effectiveness; Organizational Learning
  • 24 Apr 2014
  • News

Leading a community of health care providers

organized in the form of a company.” Among its many philanthropic and outreach activities under Thiry—who was the focus of a 2010 HBS case study—DaVita provided $1.75 million to charities in 1,000 communities in 2012–2013, sponsors free... View Details
  • 2007
  • Working Paper

Acting Globally but Thinking Locally? The Influence of Local Communities on Organizations

By: Christopher Marquis and Julie Battilana
We develop an institutional theory of how local communities continue to matter for organizations, and why community factors are particularly important in a global age. Since globalization has taken center stage in both practitioner and academic circles, research has... View Details
Keywords: Geographic Location; Local Range; Globalization; Organizational Change and Adaptation; Business and Community Relations; Power and Influence
Related
  • Article

New Physicians: A Natural Experiment in Market Organization

By: A. E. Roth
Keywords: Markets; Organizations; Health Care and Treatment; Health Industry
Related
  • March 2023 (Revised April 2023)
  • Case

Shelly Sun at BrightStar Care: The Evolution of a Leader

By: Boris Groysberg, Colleen Ammerman and Sarah L. Abbott
Shelly Sun had founded BrightStar Care, a home health care and medical staffing agency, 20 years earlier and had grown the business to over 300 franchised locations and $654 million in annual system-wide sales. Sun had spent years working to get “the right people in... View Details
Keywords: Entrepreneur; Family Business; Franchising; Health Care; Women-owned Businesses; Growth And Scaling; Organization; Franchise Ownership; Entrepreneurship; Work-Life Balance; Growth and Development; Health Industry; United States
Related
  • January 2021
  • Article

COVID-19 Hasn't Been a Tipping Point for Value-Based Care, but It Should Be

By: Thomas W. Feeley
Four out of five health care provider organizations are suffering ongoing losses as a result of the COVID-19 pandemic, according to the recent NEJM Catalyst Insights Council survey on value-based payment and care. Yet Council members, who are still largely entrenched... View Details
Keywords: Value-based Health Care; Health Pandemics; Health Care and Treatment; Cost
Related

    The Entrepreneurial Gap: How Managers Adjust Span of Accountability and Span of Control to Implement Business Strategy

    This HBS working paper focuses on the relationship between business strategy, organization structure, and diagnostic control systems. The project analyzes data from 75 field studies to illustrate how managers adjust span of accountability and span of control to... View Details

    • January 2000 (Revised October 2002)
    • Case

    Cambridge Hospital Community Health Network - The Primary Care Unit

    By: V.G. Narayanan, Lisa Brem and Ryan Moore
    The Cambridge Hospital Community Health Network needed to gain a better understanding of its unit-of-service costs, which had been rising at a rate of 10% per year. The network's step-down costing system gave only aggregate costing information, and there was some... View Details
    Keywords: Activity Based Costing and Management; Health Care and Treatment; Cost Accounting; Cost; Network Effects; Health Industry; Service Industry; Massachusetts
    Related
    • Web

    Health Care Courses - Institute For Strategy And Competitiveness

    Health Care Delivery: An Intensive Seminar (In-person) May 12th - 16th, 2025 The annual one-week Value-Based Health Care Delivery Intensive Seminar is a non-credit, graduate-level program held at Harvard... View Details
    • September 2017
    • Article

    Time-Driven Activity-Based Costing to Estimate Cost of Care at Multidisciplinary Aerodigestive Centers

    By: Robert S. Kaplan, Jordan A. Garcia, Bipin Mistry, Stephen Hardy, Mary Shannon Fracchia, Cheryl Hersh, Carissa Wentland, Joseph Vadakekalam and Christopher J. Hartnick
    Time-driven activity-based costing was used to estimate the cost of care for patients with laryngeal cleft seen between 2008 and 2013 at the Massachusetts Eye and Ear Infirmary Pediatric Aerodigestive Center. Retrospective chart review was performed to identify clinic... View Details
    Keywords: Time-Driven Activity-Based Costing; Activity Based Costing and Management; Health Care and Treatment
    Related
    • 04 Apr 2011
    • Research & Ideas

    Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon

    and counting, according to research—that the human body can fail. "The delivery of health care is arguably the delivery of 13,360 different service lines, town by town, of anyone who needs care," Gawande said. He then told the... View Details
    Keywords: by Carmen Nobel; Health
    • Web

    Kraft Precision Medicine Accelerator - Health Care

    models, and innovate funding methods. The Four Workstreams The KPMA identified four key areas that needed to be addressed: engaging patients, using data and analytics effectively, designing successful clinical trials, and developing sound investment models. 1. Patient... View Details
    • Web

    Transforming Health Care Delivery - Course Catalog

    of incentives, and new roles for individuals and organizations throughout the health care sector. This course will equip students with strategies and tools to help navigate the ever-changing landscape of the... View Details
    • 24 Nov 2020
    • Working Paper Summaries

    Accounting for Product Impact in the Consumer Finance Industry

    Keywords: by George Serafeim and Katie Trinh; Financial Services
    • 26 Mar 2015
    • News

    Why investors should care about integrated reporting

    • 2014
    • Working Paper

    Don't Take 'No' for an Answer: An Experiment with Actual Organ Donor Registrations

    By: Judd B. Kessler and Alvin E. Roth
    Over 10,000 people in the U.S. die each year while waiting for an organ. Attempts to increase organ transplantation have focused on changing the registration question from an opt-in frame to an active choice frame. We analyze this change in California and show it... View Details
    Keywords: Decision Choices and Conditions; Health Care and Treatment; Philanthropy and Charitable Giving; Health Industry
    Related
    • Teaching Interest

    Overview

    Michaela teaches management, healthcare and research methods courses across the undergraduate, master and executive levels. Her recent courses include organizational behavior, negotiation, research in health policy, and social entrepreneurship. View Details
    Keywords: Organization Behavior; Health Care; Negotiation; Field Research
    • Web

    Affiliated Organizations & Institutions - Institute For Strategy And Competitiveness

    Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network Affiliated View Details
    • Web

    Health Care Curriculum - Institute For Strategy And Competitiveness

    professional education programs for health professionals around the world, consists of conceptual frameworks and actual in-depth case studies of numerous health care provider organizations, health plans, and employers offering health... View Details
    • Web

    Geography of Care - Institute For Strategy And Competitiveness

    HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Value-Based Health Care... View Details