Publications

March 2011 (Revised August 2012)
Case

Caesars Entertainment: CodeGreen

By: George Serafeim, Robert G. Eccles and Tiffany A. Clay

The case describes the development of Caesar's sustainability initiative program, the effect of the initiative on employee engagement and motivation, and on customer satisfaction. View Details

Keywords: Customer Satisfaction; Employees; Corporate Social Responsibility and Impact; Environmental Sustainability; Motivation and Incentives; Accommodations Industry; Entertainment and Recreation Industry

October 1989 (Revised August 1995)
Case

Tysons Corner

By: William J. Poorvu

Hollinswood Associates, a joint venture partnership, has developed and operated a Marriott Hotel in Tysons Corner, Virginia. The partnership has been very successful in the past but it is now facing a significant cash flow deficit. Designed to examine how a partnership... View Details

Keywords: Conflict Management; Change Management; Partners and Partnerships; Joint Ventures; Cash Flow; Investment; Accommodations Industry; Accommodations Industry; Virginia

19 Oct 2011
Research & Ideas

Designing Cities for a Sustainable Future

On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details

Keywords: by Garry Emmons; Construction; Real Estate

08 Apr 2002
Research & Ideas

How to Negotiate “Yes” Across Cultural Boundaries

environmental groups. Had Stone taken into account the history of strained relationships between Honduras and the U.S. government and multinationals, as well as the fragile status of the presidency in this fledgling democracy, it could have developed a strategy that... View Details

Keywords: by James K. Sebenius

02 Jan 2019
What Do You Think?

SUMMING UP: Do We Need an Artificial Intelligence Czar?

with it. At the same time, we have made giant strides in methods of addressing nearly any problem one can imagine. Many are associated with the development of artificial intelligence (AI). In a nutshell, cloud-enabled data collection and storage can View Details

Keywords: by James Heskett; Technology

06 Mar 2006
What Do You Think?

The China Dilemma for U.S. Firms: Comply, Resist, or Leave?

would advocate a discontinuation of operations after attempting unsuccessfully to resist meeting government demands for private information. Some suggested more complex strategies. Among those in favor of staying and trying to reach some kind of View Details

Keywords: by James Heskett; Technology

26 Sep 2019
Research & Ideas

What Can the World’s Largest Refugee Camp Teach Us About the Meaning of Work?

intersection of economics and social behavior in developing countries. Rather than wait for government policymakers to decide how to accommodate and assist refugees, executives should consider how they can help them integrate through... View Details

Keywords: by Danielle Kost

July 2017
Supplement

Centerbridge Partners and Great Wolf Resorts (B)

By: Josh Lerner, John D. Dionne and Amram Migdal

The case examines the aftermath of the March 2015 Centerbridge Partners acquisition of Great Wolf Resorts, a North American family-oriented indoor water parks and hotel operator, from a private equity (PE) competitor, Apollo Global Management. View Details

03 Jun 2015
What Do You Think?

Is the Time Right for Self-Management?

hours. When the meal-time rush hit, each associate moved to a job at which he or she was most accomplished-something they called "Aces in Your Places." Within minutes productivity rose 60 percent to accommodate the rush. Sales... View Details

Keywords: by James Heskett; Retail

01 Jun 2021
What Do You Think?

Are Employers Ready for a Flood of 'New' Talent Seeking Work?

learn new jobs and new skills in an economy that needs such a transition. Those organizations willing and able to train new employees in large numbers will have an advantage in this kind of war for talent. Leaders now must now consider whether their organizations are... View Details

Keywords: by James Heskett

07 Dec 2015
Research & Ideas

Why Immigrant Workers Cluster in Particular Industries

entrepreneurship, with special advantages for excelling in certain industries. “It does generally cast a favorable light on a more accommodating immigration policy, showing that the US economy derives extra benefits from this,” says Kerr,... View Details

Keywords: by Michael Blanding; Transportation; Beauty & Cosmetics; Retail

04 Dec 2000
What Do You Think?

Have We Overdone Deregulation and Privatization?

Congress enacted legislation that had become known as "the Federal Express bill." It was designed to test the idea of deregulation by allowing air freight carriers to fly planes of any size on any routes, without federal price controls. The bill View Details

Keywords: by James Heskett

06 Oct 2014
Research & Ideas

Why Businesses Need a Language Strategy

Lost sales. Friction. Inefficiency. These are dirty words in the world of business, and they are inevitabilities for companies that don't watch their language, so to speak. Harvard Business School Associate Professor Tsedal Neeley believes that to View Details

Keywords: Re: Tsedal Neeley

12 Oct 1999
Research & Ideas

Rapid Response: Inside the Retailing Revolution

to demand uncertainty." To accommodate real-time demand and diminish the risks inherent in "perishable" inventories, retailers depend on timely information gleaned from technologies such as product bar codes, point-of-sale scanners at the... View Details

Keywords: by James E. Aisner; Apparel & Accessories; Fashion; Consumer Products; Manufacturing; Retail

May 2015 (Revised September 2015)
Case

AIP Healthcare Japan: Investing in Japan's Retirement Home Market

By: John A. Quelch and Qing Xia

The CEO of a health care-based REIT is considering alternative nursing home investment strategies. Students must consider macro-industry trends, scale and scope issues and consumer segmentation data in making their recommendations. View Details

Keywords: Health Care; Health Care Services; REIT; Marketing; Investment; Health Care and Treatment; Segmentation; Accommodations Industry; Accommodations Industry; Accommodations Industry; Japan