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Show Results For
- All HBS Web
(12,443)
- People (21)
- News (3,906)
- Research (7,209)
- Events (76)
- Multimedia (67)
- Faculty Publications (5,911)
- February 2024
- Case
Chime Solutions
Just two years after launching its 10k by 2020 initiative to hire 10,000 employees by 2020, the COVID-19 pandemic forced Chief Executive Officer Mark Wilson to send nearly all of his staff at Chime Solutions (Chime) to work from home. Chime was a customer contact firm... View Details
Keywords: Working Capital; Service Operations; Recruitment; Performance; Change Management; Retention; Financial Institutions; Employee Relationship Management; Talent and Talent Management; Growth Management; Mission and Purpose; Communications Industry; Service Industry; United States
Bernstein, Shai, William R. Kerr, Christopher Stanton, Raymond Kluender, and Mel Martin. "Chime Solutions." Harvard Business School Case 824-133, February 2024.
- 25 Jul 2023
- Blog Post
Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow
understanding of the challenges businesses face operating in marginalized communities, especially companies addressing the racial wealth gap. Working alongside BrightUp will enable me to gain first-hand experience with a Black founding... View Details
- 23 Jan 2024
- News
A Wide Net
Growing up in Mumbai, Navroz Udwadia (MBA 2005) spent most of his time on the tennis court, where he was an internationally ranked athlete. Today, as cofounder and partner of Alpha Wave, a global investment group with a multibillion-dollar stake in India’s startup... View Details
Keywords: April White
- 21 Mar 2019
- HBS Case
The Ferrari Way
opportunity to test drive one of Ferrari’s cars. “He drove it for a few hours and couldn’t sleep that night.” Despite its legendary success at defining its brand, it is also a company confronting modern realities. After nearly 80 years of View Details
- Web
The Role of Leaders - Institute For Strategy And Competitiveness
employees and shareholders look at the company. In many companies, leadership has degenerated into orchestrating operational improvements and making deals. But the leader’s role is broader and far more important. General management is... View Details
- 25 Jun 2012
- Research & Ideas
Collaborating Across Cultures
and different ways of operating (government control over filmmaking, for instance) can lead to unforeseen setbacks and delays, threatening the success of creative business ventures. Vital Skill Learning to work with people from other... View Details
Keywords: by Michael Blanding
- Aug 30 2017
- Interview
Break the Daily Rhythm to Foster Creative Insights
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
percent with positive experiences told 10 or more others. “Experience designers are told to follow standard operating procedures and provide customers with programmed responses” Sure, some customer experiences are just plain awful—like... View Details
- 13 Mar 2023
- Research & Ideas
What Would It Take to Unlock Microfinance's Full Potential?
identify which borrowers have high-growth opportunities. Microfinance often operates in environments that are information-scarce, in terms of screening borrowers. Ten years ago, India didn’t have social security numbers, so that is a... View Details
- 01 Oct 1997
- News
J. Hughes Norton III
Norton is seated in Congressional's main dining room, his cell phone close at hand. As senior vice president in charge of golf operations at Cleveland-based International Management Group (IMG), the world's oldest and largest sports... View Details
Keywords: Garry Emmons
- Web
Business Fundamentals Course - CORe | HBS Online
for the MBA classroom. While I originally enrolled in CORe to determine if I wanted to pursue an MBA, I ended up using the knowledge I gained from CORe to interview for and land my current job. Kali Pfaff Operations Strategist at... View Details
- 19 Sep 2023
- Blog Post
2023 Summer Internships in Business & Environment
operates power projects and is the world’s largest producer of wind and solar energy. Aman's role prior to HBS was the Head of Partnerships at Plentify. Dennis Cha (MBA 2024, Section F), Summer Internship: Product Partnership Intern,... View Details
- February 1997 (Revised April 1998)
- Case
first direct (A)
Describes the operations and strategy of the world's largest, fastest growing branchless bank. Using a person-to-person interface over conventional phone lines, First Direct provides standard banking and related financial products to nearly 700,000 customers throughout... View Details
Keywords: Service Delivery; Customer Satisfaction; Banks and Banking; Innovation and Invention; Banking Industry; United Kingdom
Rayport, Jeffrey F., and Dickson Louie. "first direct (A)." Harvard Business School Case 897-079, February 1997. (Revised April 1998.)
- Web
Tata Hall | About
learning about the company’s diverse operations along the way. In 1991 he became the group’s fifth chairman, succeeding his uncle, J.R.D. Tata, who had headed the business since 1938. Described by Bloomberg View as representing “Indian... View Details
- Web
Compute Cluster and Data Storage - Research Computing Services
personnel can use AWS to conduct their research. AWS provides a number of services for its customers, including 'bare metal'; unconfigured virtual machines; machine images with preset RAM, CPU, and operating system configurations; machine... View Details
- Web
Research Staff Services - Faculty & Research
warrant hiring a contractor based outside the Boston area, while another manages all hourly and temporary agency hires. The director oversees and actively engages in the aforementioned activities with the RSS staff and provides ongoing assessment of research models and... View Details
- 01 Dec 2023
- News
Drop Everything, Read This
continues, the democratic-capitalist system will not survive the twenty- rst century. Authoritarianism beckons as the logical amalgamation of economic and political systems seeking to operate with neither transparency nor accountability.” View Details
- November 2017
- Supplement
Merging American Airlines and US Airways (B)
By: David G. Fubini, David A. Garvin and Carin-Isabel Knoop
Exhibit to Merging American Airlines and US Airways (A) case. In February 2013, US Airways announced that it would merge with American Airlines to create the world’s largest airline. Doug Parker, the CEO of US Airways, would become CEO of the new American Airlines... View Details
Keywords: Airlines; Merger; Takeover; Integration Strategy; Merger Integration; Mergers and Acquisitions; Decision Making; Governance; Management Teams; Operations; Organizational Culture; Air Transportation Industry; United States
Fubini, David G., David A. Garvin, and Carin-Isabel Knoop. "Merging American Airlines and US Airways (B)." Harvard Business School Supplement 418-036, November 2017.
- 24 Sep 2008
- Working Paper Summaries
CEO and CFO Career Penalties to Missing Quarterly Analysts Forecasts
- Research Summary
The Global Agglomeration of Multinational Firms
By: Laura Alfaro
The explosion of multinational activities in recent decades is rapidly transforming the global landscape of industrial production. But are the emerging clusters of multinational production the rule or the exception? What drives the offshore agglomeration of... View Details