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Publications

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  • All HBS Web  (3,893)
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    • News  (648)
    • Research  (2,808)
    • Events  (7)
    • Multimedia  (5)
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Show Results For

  • All HBS Web  (3,893)
    • People  (1)
    • News  (648)
    • Research  (2,808)
    • Events  (7)
    • Multimedia  (5)
  • Faculty Publications  (1,739)
← Page 149 of 3,893 Results →
  • 01 Oct 1996
  • News

New Releases

performance, customer knowledge, internal processes, and learning and growth. The balanced scorecard is a practical management tool that marshals the value-added potential of people throughout the... View Details
  • 17 Dec 2001
  • Research & Ideas

Enterprising Women

business leaders, moderated by HBS professor Myra Hart, at the Harvard Business School Entrepreneurship Conference. Robin Chase said that being a woman did not hinder her ability to start Zipcar, a service allowing customers to rent cars... View Details
Keywords: by Julia Hanna
  • 23 May 2019
  • News

Marla Beck, MBA/MPA 1998

for cosmetics needed to be more customer focused, so in 1999 she launched Bluemercury, a retailer of high-end beauty products. Perhaps the most obvious evidence that Beck’s thoughtful strategy and hard work have disrupted the beauty... View Details
Keywords: Susan Young
  • 01 Dec 2009
  • News

Online Entrepreneur

In September, the Greater Boston Chamber of Commerce announced that its 2009 Entrepreneur of the Year is Diane Hessan (MBA ’77), president and CEO of Communispace Corporation, a firm that helps companies generate customer insights via... View Details
Keywords: awards; News, Library, Internet, and Other Services; Information; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Oct 2001
  • News

New Economy Notables: Peter C. Wendell

that, how to share information efficiently within a company, new ways to share information with suppliers and customers — those elements of the new economy are unstoppable. How job has changed in last five years Dramatic growth. Five... View Details
Keywords: Young, Susan; Finance
  • Profile

Tessa Vacher-Desvernais

Vuitton Moët Hennessy Group. “I was passionate about compelling and aspirational stories,” says Tessa. Fascinated by their galvanizing power, she wanted to build brands. The customer journey and emotional experience encouraged her to... View Details
Keywords: Retail/Hospitality; Financial Services

    Rob Gierkink

    their customer data collection and digital marketing capabilities through enhancing their existing point-of-sale assets. Index was sold to Strip in April of 2018. Previously Rob was Chairman and CEO of Datalogix which he founded in 2007.... View Details
    Keywords: Venture Capital;#1;#Advertising;#16;#Consumer Products & Packaged Goods
    • 23 Jan 2017
    • News

    The CEO Who is Perking Up Peet’s Coffee

    offices. Burwick managed all of this, the article notes, while guiding the company through a transition from public entity to private ownership. Before joining Peet’s, Burwick worked at PepsiCo and as president of Weight Watchers North... View Details
    • 01 Jun 2002
    • News

    Blue No Longer

    In March, Louis Gerstner (MBA '65), IBM's CEO since 1993, stepped down after achieving a remarkable turnaround at Big Blue. Gerstner, who lacked any previous experience in the computer industry, frequently defied conventional management... View Details
    • 01 Dec 2009
    • News

    Alumni Books

    Like Shampoo for Job Seekers: The Proven Personal Branding System to Help You Succeed in any Interview and Secure the Job of Your Dreams by Brenda Bence (MBA ’91) (Global Insight Communications) Strategic Customer Service: View Details
    • Web

    Credential of Digital Innovation and Strategy | HBS Online

    smarter Apply design thinking and creative problem-solving principles to generate new ideas, enhance team performance, and innovate collaboratively Gain frameworks, tools, and customer engagement techniques to enhance your organization’s... View Details
    • 29 Nov 2018
    • Blog Post

    "There's No Substitute for Finding the Right Role": James Correa, MBA 2015

    substitute for finding the right role: what you want, what you're good at, what meets customer needs. I found it. In nine months I have gone from launching one market to managing four," James says.... View Details
    • Profile

    Inessa Lurye

    need to make, from process reforms to new team structures. HBS' overall insights on change management have helped me understand team dynamics and personal motivations, and how these play into the success of our company." View Details
    • 01 Sep 2004
    • News

    Nancy Hall (MBA 1974)

    of the board of the local YWCA and decided to come in once a week to help out. I soon realized that nonprofits could really use the skills I had — finance, marketing, planning. I saw that many nonprofits didn’t know who their customers... View Details
    Keywords: Susan Young; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services; Management, Scientific, and Technical Consulting Services; Professional Services
    • Web

    Field Course: Startup Operations - Course Catalog

    This course is designed to provide hands-on guidance through the early stages of building your business. Students will test assumptions and hypotheses to evolve their product, build their strategic and operating roadmaps, create organizational plans and develop skills... View Details
    • 05 Aug 2002
    • What Do You Think?

    Is Platform Leadership Old Hat or the Wave of the Future?

    what extent does platform leadership help or hinder the development of such ideas? Do our anti-trust laws adequately address the issue of platform leaders and their behaviors? Platform leadership requires ingenuity, a strong customer... View Details
    Keywords: by James Heskett
    • 01 Dec 2002
    • News

    Alumni Honorees Urge Students to Emphasize Ethics

    of Starbucks, agreed that ethical actions formed the foundation of good relationships with suppliers, customers, and employees. “An important portion of our customers cares what kind of company we are,” noted Smith. “If they hear we're... View Details
    • 01 Dec 2014
    • News

    Alumni and Faculty Books for December 2014

    (Clerisy Press) The author’s message: the single unifying and fortifying element across all categories of business is people. By understanding their points of view, needs, and ideals, managers can learn to succeed along with them in a... View Details
    • 01 Sep 2008
    • News

    Knowledge Integration Rules at Yale

    JOEL PODOLNY: New courses reach across disciplines. Yale set out in the fall of 2006 to create a distinctive new model of management education, one that eliminated traditional discipline-based courses and replaced them with courses... View Details
    Keywords: Colleges, Universities, and Professional Schools; Educational Services
    • 05 Jul 2022
    • Op-Ed

    Hear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams

    efforts, so adding Teams management to that regime is also one-stop shopping. In my information governance consulting practice, I adopted Zoom as the pandemic hit (moving away from older products like WebEx and GoToMeeting), but quickly... View Details
    Keywords: by Danielle Kost
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