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Show Results For
- All HBS Web
(7,455)
- People (21)
- News (1,162)
- Research (5,439)
- Events (7)
- Multimedia (5)
- Faculty Publications (4,483)
- January – February 2008
- Article
Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance
By: Zeynep Ton and Robert S. Huckman
We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with... View Details
Keywords: Customer Focus and Relationships; Governance Compliance; Retention; Standards; Service Operations; Business Processes; Retail Industry; United States
Ton, Zeynep, and Robert S. Huckman. "Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance." Organization Science 19, no. 1 (January–February 2008): 56–68.
- Web
Your Social Entrepreneurship checklist | Social Enterprise | Harvard Business School
School providing legal assistance to small businesses and entrepreneurs. Cyberlaw Clinic: A Harvard Law clinic program offering pro-bono legal services to individuals, small start- ups, non-profit groups and government entities regarding... View Details
- March 2008
- Case
Shangri-La Hotels
By: Dennis Campbell and Brent Kazan
In November 2006, Symon Bridle, the newly appointed chief operating officer of Shangri-La Hotels and Resorts, was thinking about a number of organizational issues that presented challenges to Shangri-La's rapid expansion strategy. There were three major issues at hand:... View Details
Keywords: Employees; Growth and Development Strategy; Standards; Service Delivery; Organizational Culture; Accommodations Industry; China; Europe; North America
Campbell, Dennis, and Brent Kazan. "Shangri-La Hotels." Harvard Business School Case 108-006, March 2008.
- July 2023 (Revised May 2024)
- Case
Vytal: Packaging-as-a-Service
By: George Serafeim, Michael W. Toffel, Lena Duchene and Daniela Beyersdorfer
The Germany-based startup Vytal operated the largest digital-native reusable packaging-as-a-service network globally, having raised nearly €15 million, established a large network of restaurant partners, and prevented the use of millions of single-use take-out food... View Details
Keywords: Climate Risk; Digital; Platform Strategies; Data; Packaging; Sustainability; Start-up; Startup; Entrepreneur; Impact; Circular; Growth Strategy; Innovation; Environmental Sustainability; Innovation and Invention; Business Growth and Maturation; Growth and Development Strategy; Business Startups; Resource Allocation; Risk Management; Adoption; Strategy; Performance Productivity; Service Delivery; Service Operations; Supply Chain; Distribution; Entrepreneurship; Climate Change; Green Technology Industry; Service Industry; Retail Industry; Germany; Europe
Serafeim, George, Michael W. Toffel, Lena Duchene, and Daniela Beyersdorfer. "Vytal: Packaging-as-a-Service." Harvard Business School Case 124-007, July 2023. (Revised May 2024.)
- 21 May 2021
- Blog Post
Alumni Spotlight: Cissy Chen (MBA 2019)
Cissy Chen (MBA 2019) reflects on how her experience at HBS shaped her career and inspired her to make a difference in her home region of Asia through impact investing. How has your education at HBS helped to shape your career in impact and ESG investing? Though I... View Details
- January 2018 (Revised January 2020)
- Case
People Analytics at McKinsey
By: Jeffrey T. Polzer and Olivia Hull
A private equity–backed fast food chain has hired McKinsey’s new People Analytics group to help it improve performance. As the final client workshop approaches, Associate Partner Alex DiLeonardo ponders the best way to present the team’s findings, especially those that... View Details
Keywords: Talent and Talent Management; Customer Relationship Management; Forecasting and Prediction; Cost Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Measurement and Metrics; Performance; Performance Capacity; Performance Efficiency; Performance Evaluation; Performance Improvement; Consulting Industry; Consulting Industry
Polzer, Jeffrey T., and Olivia Hull. "People Analytics at McKinsey." Harvard Business School Case 418-023, January 2018. (Revised January 2020.)
- 12 Aug 2014
- First Look
First Look: August 12
delayed. Additional tests show that the GQ project's effect operates in part through a stronger sorting of land-intensive industries from nodal districts to non-nodal districts located on the GQ network. The GQ upgrades further helped... View Details
Keywords: Sean Silverthorne
- 03 Dec 2021
- Blog Post
Physicians Off the Beaten Path
engineering and was required to spend equal amounts of time at a laboratory, in front of a computer and at the hospital. “Doctors,” this professor said, “won’t trust you if they know you are engineers.” I later came to know he was being... View Details
- 06 Oct 2003
- Research & Ideas
The Problem with Hedge Funds
Investment Company, a Connecticut-based hedge fund.280 Banks rarely take a fee for this sort of entertainment. They make their money on trades and other services that are now a big source of revenue to the banks. Hedge funds began in... View Details
Keywords: by D. Quinn Mills
- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
sustained growth while pursuing a strong export orientation provided the empirical backdrop for this approach. Government policy to achieve export-led growth is then essentially about findings ways to increase the ability to sell domestically produced goods and View Details
Keywords: by Christian Ketels
- Web
Fast Facts - Health Care
Health Care Initiative Fast Facts Events 1,325 Alumni attended Health Care Initiative events in 2019 MBA Health Care Career Placement 2018 Biotech / Pharma Consulting Devices & Diagnostics Digital Health & Other Services Financial View Details
- 11 Apr 2024
- Blog Post
Climate Stories: Water Series - Episode #17: Leni Peterson Redondo (HBS MS/MBA 2023), Founder & CEO of Celeste
believe, adding “Historically, people have prayed for rain from the sky when they have had no access to water and have begun to feel the effects of water scarcity.” Currently, Celeste is in its pre-seed stage. Leni has found four industry... View Details
- March 2018 (Revised March 2018)
- Teaching Note
OpenInvest
By: Boris Vallee and Caitlin Reimers Brumme
Founded by a team of hedge fund and NGO alumni, OpenInvest launched its platform in 2015 to enable retail investors to tailor their portfolio to their personal values in an automated way, for instance by screening out weapon manufacturers stocks or overweighting LGBTQ... View Details
- December 2018
- Case
First Utility Ltd.
By: John R. Wells and Benjamin Weinstock
At the end of 2017 First Utility Ltd. was the largest of the middle-tier domestic energy suppliers in the United Kingdom, serving 808,000 of the country’s 27 million households with electricity and gas. In Q1 2017 First Utility captured 3% market share. The company had... View Details
Keywords: Rapid Growth Stage; Power/Energy; Energy Efficiency Standards; Energy; Competition; Diversification; Acquisition; Expansion; Growth Management; Energy Industry; United Kingdom
Wells, John R., and Benjamin Weinstock. "First Utility Ltd." Harvard Business School Case 719-425, December 2018.
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
after they recover from the momentary chaos, many will start thinking about diversifying their risk and trying to develop alternatives in other countries. The biggest losers from the coronavirus [in business] are service View Details
Keywords: by Dina Gerdeman
- 01 Oct 2001
- Research & Ideas
Organizing the Family-Run Business
in very senior positions or are the designated successor and close to assuming this leadership role. A board should not include the company's service providers such as banker, lawyer, or accountant. One should also resist enrolling on the... View Details
- Web
Documenting the Wartime Effort | Baker Library | Bloomberg Center | Harvard Business School
into World War II gave the steel industry a financial boost from the depths of the Great Depression as well as an opportunity for image burnishing. Large corporations and government worked together on the joint goal of supplying steel for... View Details
- 2010
- Working Paper
Performance Tradeoffs in Team Knowledge Sourcing
By: Bradley R. Staats, Melissa Valentine and Amy C. Edmondson
This research examines how teams organize knowledge sourcing (obtaining access to others' knowledge or expertise) and investigates the performance trade-offs involved in two approaches to knowledge sourcing in teams. One approach a team can take is to specialize, such... View Details
Keywords: Information Management; Knowledge Sharing; Knowledge Use and Leverage; Performance Efficiency; Performance Productivity; Quality; Groups and Teams; Information Technology Industry; India
Staats, Bradley R., Melissa Valentine, and Amy C. Edmondson. "Performance Tradeoffs in Team Knowledge Sourcing." Harvard Business School Working Paper, No. 11-031, September 2010. (Revised December 2010, May 2011, and October 2011.)
- 01 Aug 1998
- News
High Honors
Business Administration, Emeritus Alumni Achievement Awards Ralph M. Barford (MBA '52) President, Valleydene Corporation Limited Chairman, GSW Inc. Despite occupying diverse industry sectors, several of Canada's best-known blue-chip... View Details
- 13 Nov 2012
- First Look
First Look: November 13
analyses of data covering 69 two-digit SIC industries at two points in time, 1991 and 1999. In both years, approximately half of advertisers of all sizes operated an in-house agency. Across industries, we find that the likelihood of... View Details
Keywords: Sean Silverthorne