Cognition and Thinking - Publications - Faculty & Research

29 Jan 2018
Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

Workers test the NASA-engineered capsule used to lift trapped miners to the surface. Hugo Infante/Government of Chile via Wikimedia Commons (Editor's Note: Amy Edmondson advises managers to think of teams as a verb, "teaming," which means... View Details

Keywords: by Amy C. Edmondson; Mining

23 Jul 2012
Research & Ideas

The Power of Conversational Leadership

not just that one person is both talking and listening, it means that there is a real sort of back and forth where the act of listening actually changes what you think View Details

Keywords: by Carmen Nobel

05 Jul 2016
First Look

July 5, 2016

July–August 2016 Harvard Business Review Beyond the Holacracy Hype: The Overwrought Claims—and Actual Promise—of the Next Generation of Self-Managed Teams By: Bernstein, Ethan, John Bunch, Niko Canner, and Michael Lee Abstract—Holacracy... View Details

Keywords: Sean Silverthorne

25 Jun 2007
Research & Ideas

HBS Cases: Beauty Entrepreneur Madam Walker

Koehn discovered, Walker had lived an entrepreneurial life that was dramatic and deeply complex on many levels. "I think much of Walker's business model and her animating... View Details

Keywords: by Martha Lagace; Beauty & Cosmetics

Profile

Joy Chen

diverse people in the way they think and what they aspire to. They’re the reason I’m here. They’re authentic and open to conversations that matter, to forming new emotional... View Details

February 2008 (Revised April 2008)
Case

Avaya (A)

Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series (Avaya (A)-(D)) walks the student through each phase of this process. The (A) case begins with background on the... View Details

Keywords: Marketing; Demand and Consumers; Performance Improvement; Relationships; Sales; Cooperation

Citation

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08 Feb 2024
Blog Post

African American Student Union Spotlight on Joint Degrees

most unique components of the educational experience at HBS is the case method. This collaborative approach to learning has exposed me to new ways of thinking and has provided creative methods of structuring... View Details

01 Mar 2024
News

In My Humble Opinion: Role Model

One of four daughters of Pakistani immigrants, Salma Qarnain (MBA 2002) grew up in the midwestern “I” states of Iowa, Illinois, and Indiana before attending Stanford University. “It was my first experience feeling happy and comfortable in a place that had diversity,”... View Details

Keywords: Julia Hanna; acting; theater; diversity; career path; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

06 Jul 2016
What Do You Think?

How Do We Pay for the Costs of Globalization?

trade between nations, but the cost is horrendous I remember reading Thomas Friedman’s book, The World Is Flat, and thinking that it sounded good in theory, but there would be years, if not decades, of... View Details

Keywords: by James L. Heskett; Manufacturing

13 May 2013
Research & Ideas

How to Spot a Liar

tellers. Among the findings related to nonstrategic cues: On average, liars used more swear words than did truth tellers—especially in cases where the recipients voiced suspicion about the true amount of the endowment. "We think this... View Details

Keywords: by Carmen Nobel

25 Sep 2023
Blog Post

HBS Latino Student Association Spotlight: Ana Barrera (MBA 2024)

the LASO leadership team and supporting prospective students. Being Latine at HBS is an extension of hope and love for my culture. When I walk through Schwartz Common’s carefully manicured lawns, I View Details

01 Dec 2023
News

A Continuum of Innovation

As senior associate dean and chair of the MBA Program, Matt Weinzierl has a running list of questions that he and Jana P. Kierstead, the executive director of MBA and Doctoral programs, always keep in mind. They range from the curricular (How can we ensure that the MBA... View Details

Keywords: Jennifer Gillespie

June 2020
Supplement

RBC: Transforming Transformation (B)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia

In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details

Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada

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25 Jan 2016
Blog Post

3 Tips on Coming to HBS with a Partner

think our section would have won! Spencer has faced no challenges being accepted and liked by the section. He has made some great friends and has always felt welcomed. 2. ... View Details

08 Dec 2009
First Look

First Look: Dec. 8

Download the paper: http://www.hbs.edu/research/pdf/10-041.pdf Publications From Wealth to Well-Being? Money Matters, but Less than People Think Authors: Lara B. Aknin, Michael I. Norton, and Elizabeth W.... View Details

Keywords: Martha Lagace

21 Mar 2014
Working Paper Summaries

Speaking of Corporate Social Responsibility

Keywords: by Hao Liang, Christopher Marquis, Luc Renneboog & Sunny Li Sun

30 Oct 2017
Research & Ideas

Asking Questions Can Get You a Better Job or a Second Date

Source: FangXiaNuo New research suggests that people who ask questions, particularly follow-up questions, may become better managers, land better jobs, and even win second dates. “Compared to those who do not ask many questions, people... View Details

Keywords: by Rachel Layne

Web

Becoming a Board Member - Alumni

needed and then create a list of organizations and their directors. After that, you'll be ready to: Get the word out - inform your network of your interest in joining a board Leverage family/friend... View Details

22 Aug 2022
Research & Ideas

Can Amazon Remake Health Care?

years, but their performance is somewhere between a C and C+.” Gazette: Why do you think Amazon decided to plunge further into health care, an area they haven’t had a lot of success in? Chandra: When Amazon... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Health

04 Jan 2022
What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

Employee, The New York Times, November 3, 2019. Your feedback to last month’s column How Will the Metaverse Affect Productivity? I’d like to think that the tentative nature of the few responses to this column suggest the early stages of... View Details

Keywords: by James Heskett

Publications