Publications

2002
Chapter

Doddering, but Dear: Process, Content, and Function in Stereotyping of Older Persons

By: A.J.C. Cuddy and S.T. Fiske

Keywords: Prejudice and Bias; Age

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March 2004 (Revised March 2005)
Background Note

Note on Why Leaders Lose Their Way

By: William W. George

In the seemingly never-ending revelations of corporate scandals that have been exposed since the fall of Enron, the media, politicians, and the general public have taken to characterizing such leaders as "bad people," even to the point of considering them evil. The... View Details

Keywords: Leadership; Problems and Challenges; Behavior

Educators

2004
Article

Teaching Students How to Reason Well by Analogy

By: Giovanni Gavetti and Jan Rivkin

Keywords: Teaching; Cognition and Thinking

January 2004 (Revised March 2005)
Background Note

Managing Client Conflicts

By: Ashish Nanda

This case describes the two types of client conflict--conflict of duty and conflict of service--that professionals manage. It delineates how the management of these conflicts affects the scale and scope of service that professionals provide. View Details

Keywords: Conflict Management; Service Industry

Educators

2003
Class Lecture

The Danger of Silencing Conflict at Work

By: Leslie Perlow

Keywords: Conflict Management

May 1999
Article

A Mixed-Motive Perspective on the Economics versus Environment Debate

By: A. Hoffman, J. Gillespie, D. Moore, K. A. Wade-Benzoni, L. L. Thompson and M. H. Bazerman

Keywords: Perspective; Economics; Natural Environment

Article

Determining Segmentation in Sales Response Across Consumer Purchase Behaviors

By: Randolph E. Bucklin, Sunil Gupta and S. Siddarth

Keywords: Segmentation; Sales; Customers; Behavior

December 1999
Article

A Structural Perspective on Organizational innovation.

Keywords: Perspective; Organizations; Innovation and Invention

Column

It's Not Intuitive: Strategies for Negotiating More Rationally

By: M. H. Bazerman and Deepak Malhotra

Keywords: Negotiation; Strategy; Cognition and Thinking

November 2003
Article

Restoring Trust at the NYSE

By: Bill George

Keywords: Trust; Stocks

January 1982 (Revised July 2007)
Case

Dan Stewart (A)

A subordinate who Dan Stewart has recently placed on warning for unsatisfactory performance is suddenly appointed Dan's boss. Involves such issues as the management of disappointment, understanding organizational irrationality, lateral transfer within the same company,... View Details

Keywords: Rank and Position; Emotions

Educators

11 Aug 2014
HBS Case

The Business of Behavioral Economics

couple it with loss aversion, and you put people in a position where they're more likely to go out and exercise." StickK has incorporated another economic principle—the power of social norms—to keep people on track. Users create an online... View Details

Keywords: by Michael Blanding; Food & Beverage; Health

10 Sep 2001
Research & Ideas

The Negotiator’s Secret: More Than Merely Effective

wildly inaccurate, the psychology of perception systematically leads negotiators to major errors. Self-Serving Role Bias. People tend unconsciously to interpret information pertaining to their own side in a strongly self-serving way. The... View Details

Keywords: by James K. Sebenius

01 Mar 2014
News

Research Brief: Better to Be Safe with a Sorry

fault," she says. "And what we've learned here is that maybe it is in your best interest to apologize. If it helps when you are clearly not at fault, it may also help when blame is ambiguous." —Dan Morrell "I'm Sorry About the Rain! Superfluous Apologies Demonstrate... View Details

Keywords: Morrell, Daniel; Information

1996
Chapter

Frank Barron's Influence on Current and Future Generations of Creativity Researchers: Some Personal Reflections

By: T. M. Amabile, R. Conti and M. A. Collins

Keywords: Creativity; Research; Power and Influence

May 2014
Article

I'm Sorry About the Rain! Superfluous Apologies Demonstrate Empathic Concern and Increase Trust

By: A.W. Brooks, H. Dai and M.E. Schweitzer

Existing apology research has conceptualized apologies as a device to rebuild relationships following a transgression. As a result, apology research has failed to investigate the use of apologies for outcomes for which individuals are obviously not culpable (e.g.,... View Details

Keywords: Superfluous Apology; Apology; Benevolence-based Trust; Empathy; Stochastic Trust Game; Trust; Emotions; Societal Protocols

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2003
Article

Do Incentives Work? The Perception of A Worldwide Sample of Senior Executives

By: Michael Beer and Nancy Katz

Keywords: Motivation and Incentives; Management; Perception

Teaching Interest

Overview

By: Christina M. Wallace

Christina Wallace teaches Launching Tech Ventures in the second-year MBA program and is co-course head for The Entrepreneurial Manager in the first-year MBA program. She created an Entrepreneurial Marketing course for HBS Online and regularly teaches entrepreneurship,... View Details

Keywords: Innovation and Management; Entrepreneurship; Marketing; Marketing Communications; Creativity; Communication Strategy

1983
Chapter

Incentives for Ocean Mining Under the Convention

By: James K. Sebenius and Lance Antrim

Keywords: Mining; Natural Environment; Motivation and Incentives; International Relations; Trade; Mining Industry