Filter Results:
(3,209)
Show Results For
- All HBS Web
(3,209)
- People (17)
- News (1,052)
- Research (1,671)
- Events (3)
- Multimedia (3)
- Faculty Publications (649)
Show Results For
- All HBS Web
(3,209)
- People (17)
- News (1,052)
- Research (1,671)
- Events (3)
- Multimedia (3)
- Faculty Publications (649)
- 12 Aug 2008
- First Look
First Look: August 12, 2008
taught in a module devoted to utilizing customer-operators to improve service operations (HBS 608-135). The exercise is taught in three parts: in-class workshop, project presentation, and post-exercise poll.... View Details
Keywords: Sean Silverthorne
- 28 Nov 2012
- What Do You Think?
Should Pay-for-Performance Compensation be Replaced?
customer perceptions of service quality, or success in developing talent, should be injected in some way into the calculation. Regardless of the solution favored, Daniel Pink reminds us that all of these practices run counter to a great... View Details
Keywords: by James Heskett
- 26 Jun 2000
- Research & Ideas
What’s an Internet Business Model? Ask a Health Care Professional
"pretty limp," quality can only improve thanks to dramatic interest within the medical community in what the Internet can do. Panelist John D. Halamka, MD, of CareGroup Healthcare System, quipped that health care and the Internet are... View Details
- Web
Affinity Groups | Employment
University-wide group, open to all faculty and staff. We strive to improve the professional and academic experiences of women at Harvard and provide opportunities to learn and network on campus through an annual calendar of events. We... View Details
- 20 Sep 2016
- First Look
September 20, 2016
of both mechanisms successfully generates a sizable secular increase. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=51107 Can Staggered Boards Improve Value? Evidence from the Massachusetts Natural Experiment By:... View Details
Keywords: Sean Silverthorne
- 03 May 2016
- First Look
First Look, May 3, 2016
still telling. Monopolists undertake market strategies designed to ensure that they are not supplanted and nonmarket actions geared to avoiding undesirable constraints and reputational damage. Depending on their legal and regulatory environment, customers of the... View Details
Keywords: Sean Silverthorne
- 01 Mar 2023
- News
The Exchange: Micro Management
convincing story about the sector’s success, but to what extent have the loans meaningfully improved livelihoods? That question has been more difficult to track, say Natalia Rigol and Ben Roth. Both development economists and assistant... View Details
- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
Frei is the UPS Foundation Professor of Service Management at HBS and is the author of Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You. Joseph Fuller: Focus on doing what is possible The most important impact... View Details
Keywords: by Dina Gerdeman
- 01 Feb 2011
- First Look
First Look: Feb. 1
that advice seems to have limited usefulness. The chapter then reviews some common delineations of marketing and sales activities in companies and the implications. Finally, the chapter concludes with a sample of what B2B companies have done in their attempts to View Details
- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
orchestrates, manages, and coordinates its network of hundreds of global partners." It just isn't possible for one firm to master all these skills. MacCormack and his team (Theodore Forbath, Peter Brooks, and Patrick Kalaher, all of global View Details
Keywords: by Sean Silverthorne
- 15 Jun 2021
- News
Alumni Achievement Awards 2021
children feeling every skinned knee and caring so much about their well-being. Our family found our way through it. I believe it is important to talk about these things. Back to top H. Naylor Fitzhugh (MBA 1933) Posthumous award HBS Distinguished View Details
- 15 Jul 2008
- First Look
First Look: July 15, 2008
questions and concerns. Placing value only on getting things right the first time, organizations are unable to take the risks necessary to improve and evolve. By contrast, firms that put a premium on what Edmondson calls... View Details
Keywords: Martha Lagace
- 18 Dec 2012
- First Look
First Look: December 18
tractable endogenous growth framework that contains multiple innovation sizes, multi-product firms, and entry/exit. Firms invest in exploration R&D to acquire new product lines and exploitation R&D to improve their existing... View Details
Keywords: Carmen Nobel
- 24 Mar 2023
- News
Exploring Talent Markets; Aid for Turkey
event can be found here.) "I knew a lot of people who died," Beyaz said. "My cousin and her husband, two beautiful people who left behind two wonderful kids; and also classmates, friends. My childhood home collapsed." Beyaz added that his... View Details
Keywords: Margie Kelley
- 08 Jan 2008
- First Look
First Look: January 8, 2008
We find that the deregulations reduced financing constraints, particularly among small startups, and improved ex ante allocative efficiency across the entire firm-size distribution. However, the US deregulations also led to a dramatic... View Details
Keywords: Martha Lagace
- 26 Jul 2006
- Research & Ideas
The Strategic Way to Go to Market
more vehicles than they can sell and—unable to make money from new cars—turn to service and trade-ins to eke out margins. And at the bottom of the chain are customers trapped in high-pressure negotiations for a car that isn't the exact... View Details
Keywords: by Sean Silverthorne
- 17 Aug 2010
- First Look
First Look: August 17
advantage in the form of improved profitability by aggressively hiring the excluded group, namely women, in the local managerial labor market. Our results are economically meaningful and realistic in size, in addition to being robust to... View Details
Keywords: Martha Lagace
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
innovations and entrepreneurs in health services to spring up. But we don't. I have an acquaintance, Garrison Bliss, who is a Harvard Medical School doctor, and his brother-in-law is Norman Wu, a software guy who went to the MBA program.... View Details
- 19 Jun 2018
- First Look
New Research and Ideas, June 19, 2018
the role of investors as stewards of the commons. While companies are increasingly addressing environmental and social issues that also improve their economic value, for some of these issues individual company action is costly. At the... View Details
Keywords: Dina Gerdeman
- 08 Aug 2013
- News
Cause Marketing Gets Personal
different departments. "NABCO was instrumental in changing the course of breast cancer screening, treatment, and care," she says. "Our physician and corporate partnerships to educate women replaced fear with facts. We helped craft and implement laws and regulations,... View Details