Publications

08 Mar 2022
Cold Call Podcast

France Telecom: Corporate Restructuring and Employee Well-Being

Keywords: Re: Cynthia A. Montgomery & Ashley V. Whillans

Research Summary

The Role of the Internet in Enhancing Service and Reducing Cost

Is delivering service (both internal and external) facilitated by the Internet a zero sum game in which costs associated with delivering superior service must always be passed on to customers in the form of higher prices? Does the quantity and type of service... View Details

October 2006
Case

Lean at Wipro Technologies

Wipro Technologies, a rapidly growing software services firm based in India, decided to use principles from the Toyota Production System (also known as lean) to fundamentally change their operating model. Looks at why Wipro chose to use lean and how they went about... View Details

Keywords: Organizational Change and Adaptation; Competitive Advantage; Applications and Software; Operations; Information Technology Industry; India

25 Apr 2023
Op-Ed

How SHEIN and Temu Conquered Fast Fashion—and Forged a New Business Model

The significance of SHEIN for global competitiveness is that for the first time since Chinese leader Deng Xiaoping opened the country to world trade in the 1970s, a proud Chinese retail brand bridging physical and digital domains has... View Details

Keywords: by John Deighton; Fashion; Retail; Consumer Products

23 Nov 2015
Book

The Historian Who Came in from the Cold

Keywords: by Dina Gerdeman

24 Jan 2013
News

What can foreign retailers bring in which India doesn't already have?

26 Nov 2021
News

Black Friday Deals? If You Didn’t Shop Early There Is Good Reason to Wait

22 Oct 2018
News

New Health Options for Small-Business Employees

07 Dec 2023
Video

Rock Center aNVC Panel Discusses Early Stage Startup Life

Teaching Interest

Technology and Operations Management - MBA Required Curriculum

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

July–August 1983
Article

End-Game Strategies for Declining Industries

By: Kathryn Rudie Harrigan and M. E. Porter

Many companies are faced with declining product demand beyond their control. A study of the strategies of over 95 companies that confronted declining markets suggests that companies can often be very successful if they analyze all the characteristics that shape... View Details

Keywords: Strategy; Business Ventures

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2015
Working Paper

The Cooperative Solution of Stochastic Games

By: Elon Kohlberg and Abraham Neyman

Building on the work of Nash, Harsanyi, and Shapley, we define a cooperative solution for strategic games that takes account of both the competitive and the cooperative aspects of such games. We prove existence in the general (NTU) case and uniqueness in the TU... View Details

Keywords: Economics; Game Theory

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05 Dec 2014
News

Life settlement gets a welcome face-lift

24 Oct 2017
News

The Board’s New Innovation Imperative

Article

Surviving Radical Technological Change through Dynamic Capability: Evidence from the Typesetter Industry

Recent work in the field of management has focused on "dynamic capability," the ability of a firm to develop new capabilities in response to shifts in its external environment, as a significant source of competitive advantage. This paper enhances our understanding of... View Details

Keywords: Management; Technology; History; Competition; Competency and Skills; Investment; Technological Innovation; Business Ventures; Geographic Location; Knowledge Acquisition; Competitive Advantage; Change

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August 2007 (Revised October 2022)
Case

Ken Durham and Unilever as a 'Multi-Local Multinational'

By: Geoffrey Jones and Stephanie Decker

Explores the opportunities and threats to Unilever's global business in 1978 based on the commercial and political challenges faced by three of its subsidiaries, Lever Brothers in the United States, Hindustan Lever in India, and United Africa Company in West Africa.... View Details

Keywords: Business Divisions; Local Range; Global Strategy; Multinational Firms and Management; Management Style; Competitive Strategy; Africa; India; United States

02 Oct 2015
News

Business Can Do a Better Job Supporting Public Education

January 2009
Case

Microsoft's Search

By: Jan W. Rivkin and Eric J. Van den Steen

In 2008, executives at Microsoft must decide how to compete against Google in the market for Internet search and advertising. The case describes how Microsoft has responded to a set of competitive threats in the past, how Google has gained a dominant position in... View Details

Keywords: Digital Marketing; Competitive Strategy; Internet and the Web; United States

2016
Book

Lead and Disrupt: How to Solve the Innovator's Dilemma

By: Charles A. O'Reilly and Michael Tushman

In the past few years, a number of well-known firms have failed—think of Blockbuster, Kodak, and RadioShack. When we read about their demise, it often seems inevitable—a natural part of "creative destruction." But closer examination reveals a disturbing truth:... View Details

Keywords: Organizational Change and Adaptation; Disruptive Innovation; Innovation and Management

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