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    Airbnb During the Pandemic—Stakeholder Capitalism Faces a Critical Test

    As the covid pandemic spread in early 2020, global travel ground to a halt. For Airbnb, the San Francisco-based platform for renting accommodations, the impact was both swift and severe as revenues plummeted more than 70% over the prior year. Responding to the... View Details
    • January 2024 (Revised June 2024)
    • Case

    School of Rock: Tuning into Structured Empowerment (A)

    By: Tatiana Sandino, Jeffrey Rayport, Samuel Grad and Stacy Straaberg
    In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price’s hire in 2017, School of Rock’s nonconformist rock ‘n’ roll culture led to variability in teaching styles,... View Details
    Keywords: Business Growth and Maturation; Business Plan; Change Management; Transformation; Communication Strategy; Decisions; Curriculum and Courses; Teaching; Employee Relationship Management; Knowledge Sharing; Leadership Style; Business or Company Management; Growth and Development Strategy; Management Style; Marketing Strategy; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Franchise Ownership; Performance Expectations; Performance Improvement; Strategic Planning; Attitudes; Conflict Management; Corporate Strategy; Applications and Software; Technology Adoption; Education Industry; Music Industry; Massachusetts; United States
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    • Profile

    Era Jain

    no time or pursuing them was too risky for me, professionally. Being part of the HBS community is like Being surrounded by highly accomplished people with diverse experiences, filled with humility and gratitude. I am grateful to be a part... View Details
    • Web

    Online Business Analytics Course | HBS Online

    with a global community of peers before, during, and after your course. Learners who successfully complete an HBS Online program will be added to the HBS Online Community's Official Networking Group and gain exclusive access to events and... View Details
    • 11 Mar 2024
    • Blog Post

    A Day in the Life: Ben Hsieh

    active debate on whether companies have primary responsibility to their shareholders (as in the U.S.) or a multi-faceted responsibility to employees, customers, the broader community (as written into the law to varying degrees in the UK... View Details
    • September 2011 (Revised August 2013)
    • Case

    The Pepsi Refresh Project: A Thirst for Change

    By: Michael I. Norton and Jill Avery
    In 2010, for the first time in 23 years, PepsiCo did not invest in Superbowl advertising for its iconic brand. Instead, the company diverted this $20 million to the social media-fueled Pepsi Refresh Project: PepsiCo's innovative cause-marketing program in which... View Details
    Keywords: Risk Management; Marketing Strategy; Customer Focus and Relationships; Advertising Campaigns; Investment Return; Brands and Branding; Marketing Communications; Social Marketing; Cost vs Benefits; Food and Beverage Industry
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    • 21 Sep 2020
    • Research & Ideas

    Are You Sabotaging Your Own Company?

    “Sometimes when things go wrong, an organization needs to look at whether the problems are self-inflicted. The way things are handled in some organizations, the way decisions are made, and the way people communicate are often at the root... View Details
    Keywords: by Dina Gerdeman
    • Web

    Alumnae Circles - Alumni

    occasionally need to miss a meeting. However, the Circle dynamic can be negatively affected by members who don't make their best efforts to show up. Commitment truly is the magic to making a Circle work. Community Values All members are... View Details
    • 09 Jun 2022
    • Blog Post

    The MBA Class of 2022 Looks Back

    following all guidelines, we were able to celebrate Diwali as a section. It was the first time that I felt a sense of community and the first time that I realized that the people surrounding me were going to be in my life for the rest of... View Details
    • Web

    Entrepreneurial Management Curriculum - Faculty & Research

    for our second module: Resourcing the Business Model . Leading the firm by: 1) making tough tradeoffs when setting strategy, resolving cross-functional conflict, and making hiring/firing decisions; and 2) communicating a vision that... View Details
    • May 2009 (Revised August 2010)
    • Case

    The Jenner Situation

    By: Richard G. Hamermesh, Andy Whittemore and Eliot Sherman
    Dr. Bill Lemont is the new chief medical officer of a large academic medical center. During his first week on the job he has become aware of the abusive behavior and temper outbursts of a prominent orthopedic surgeon. How Dr. Lemont handles the situation will be... View Details
    Keywords: Interpersonal Communication; Employee Relationship Management; Managerial Roles; Behavior; Conflict Management; Health Industry
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    • Web

    Contemporary Art | About

    Contemporary Art Harvard Business School collects and exhibits contemporary art to create an engaging and stimulating environment for the HBS community and those who visit the campus. Schwartz Art Collection Schwartz Art Collection C.... View Details
    • 23 Oct 2000
    • Research & Ideas

    The Strategy-Focused Organization

    these key ingredients had been lacking in past discussions. Accountability for pieces of the strategy was now clearly established within the team. McCool and Brian Baker played central roles in communicating the new strategy and the... View Details
    Keywords: by Robert S. Kaplan & David P. Norton
    • 21 Aug 2000
    • Research & Ideas

    Inside the OR: Disrupted Routines and New Technologies

    patients vital pressures. "The new technology thus disrupts a well established OR team routine and requires new communication patterns and information flows. Successfully enacting this change affects deeply engrained status... View Details
    Keywords: by Hilah Geer
    • 16 Mar 2021
    • Blog Post

    2+2 Where Are They Now Spotlight: Smitha Das (MBA 2018)

    commitment to learning and community – I’m excited to stay connected to the school and its network to broaden and deepen my understanding of business and leadership and ultimately realize my goals. Are you still in touch with your fellow... View Details
    • Web

    Student Research - Doctoral

    gifts? Donations to 501(c)(3)'s are increasingly given unrestricted due to concerns that restrictions on use unduly constrain nonprofits. I study the effect of such funding on recipients using a $5B sample of MacKenzie Scott's gifts... 2025 Article Nature View Details
    • October 2003
    • Case

    Henry Tam and the MGI Team

    By: Jeffrey T. Polzer, Ingrid Vargas and Hillary Anger Elfenbein
    Within a short time frame, seven diverse team members assemble to write a business plan for a new company and struggle to define their roles, make decisions together, and resolve conflict. Henry Tam, a second-year Harvard MBA student, who joins an aspiring start-up... View Details
    Keywords: Interpersonal Communication; Business Plan; Groups and Teams; Decision Making; Jobs and Positions; Leadership Style; Human Resources; Management Teams; Conflict and Resolution; Diversity
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    • 30 Mar 2003
    • Research & Ideas

    The Future of IT Consulting

    The explosion of "computer-to-computer" communication in the twenty-first century is triggering a growth phase for IT consultants. Harvard Business School professor Richard Nolan and HBS Interactive Senior Vice President Larry... View Details
    Keywords: by Sarah Jane Johnston; Consulting
    • 06 Sep 2022
    • Research & Ideas

    Does Hybrid Work Actually Work? Insights from 30,000 Emails

    and quality of work product—the hybrid group members outranked their peers. “The new working paper may be the first to generate data on the impact of hybrid work schedules on enterprise communication patterns and work quality.” Hybrid... View Details
    Keywords: by Ben Rand
    • 17 Dec 2020
    • News

    Making Club History in Japan; Startup Accelerator Case Goes Virtual in Atlanta

    community, both in Boston and in Tokyo. We hold several events every year to encourage young people from diverse backgrounds to apply to the MBA and executive programs at HBS. Also, we hold events in Japan to send positive messages to the View Details
    Keywords: Margie Kelley