Cognition and Thinking - Publications - Faculty & Research

30 Nov 2007
What Do You Think?

What Is Management’s Role in Innovation?

Summing Up Can creativity and innovation be managed? Judging from responses to questions posed by practitioner panelists at a recent colloquium on "Creativity, Entrepreneurship, and Organizations of the... View Details

Keywords: by Jim Heskett

30 May 2005
Research & Ideas

Six Steps for Making Your Threat Credible

In the classic game of Chicken, two drivers on a crash course speed toward each other. The rules are simple: Whoever swerves first and avoids collision loses, and whoever is brave enough to stay the course... View Details

Keywords: by Deepak Malhotra

February 2008 (Revised April 2008)
Case

Avaya (A)

Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series (Avaya (A)-(D)) walks the student through each phase of this process. The (A) case begins with background on the... View Details

Keywords: Marketing; Demand and Consumers; Performance Improvement; Relationships; Sales; Cooperation

Citation

Educators

Purchase

26 Jan 2015
Research & Ideas

National Health Costs Could Decrease if Managers Reduce Work Stress

business operations, he settled on the field of health care as an area where he could really make a difference. "There is no lack of problems in health care, and I think that someone with a structured... View Details

Keywords: by Michael Blanding; Health

Profile

Joy Chen

diverse people in the way they think and what they aspire to. They’re the reason I’m here. They’re authentic and open to conversations that matter, to forming new emotional... View Details

17 Jan 2023
Book

Good Companies Commit Crimes, But Great Leaders Can Prevent Them

people's minds, the idea of how organizations are held criminally accountable is perplexing, because you think of crime and punishment being associated with individuals, because only individuals can go to... View Details

Keywords: by Lane Lambert

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

Richard E. Walton and Robert B. McKersie's book A Behavioral Theory of Labor Negotiations: An Analysis of a Social Interaction System (ILR Press, 1991). The head of a manufacturing firm was preparing to initiate talks with the leadership... View Details

Keywords: by Deepak Malhotra

17 Sep 2018
Research & Ideas

Welcome to Retirement. Who Am I Now?

their work, so they’re searching for something to replace that work identity.” Over four years, the researchers conducted interviews and surveys of 120 professionals at three quite different companies located in different parts of the... View Details

Keywords: by Dina Gerdeman; Entertainment & Recreation

02 Apr 2020
What Do You Think?

What Are Lessons for Leaders from This Black Swan Crisis?

into the fabric of normal, ongoing organization financial management (it) buys time to figure out what is happening and what it means to the organization.” Jacob Navon suggested, “Perhaps corporate thinking... View Details

Keywords: by James Heskett

Blog

Eight Steps to Board Success for Female Executives

types of companies might be adjacent to that and would benefit from your expertise. Identify the kind of company you want to work with—large, small, public, privately held, early stage, mature, and so on.... View Details

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

think about an alternative approach where there's more room for newcomers' self-expression, Gino says. "This is a pivotal stage of the employee/employer relationship, and there are ways to emphasize people's... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

22 Nov 2023
News

So You Want to Join a Startup

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: At age 29, Gus Bessalel (MBA 1988) decided to leave consulting for a decidedly less glamorous life as an entrepreneur, working out of a storage room in the bowels of an underground hotel... View Details

01 Jun 2023
News

Pet Project

Spies says. The team has spent years optimizing the business for best-in-class DTC subscription metrics. The company enjoys retention rates of 95 percent or more, where competitors sit at the 50 to 60 percent mark. But in order to grow View Details

Keywords: Jen McFarland Flint; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Sporting Goods, Hobby, Musical Instrument, and Book Stores

27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

back to McClelland's original work, and eventually thinking more deeply about the "high-need-for-achievement professional" and how helpless these individuals behaved... View Details

Keywords: by Kim Girard

13 May 2013
Research & Ideas

How to Spot a Liar

tellers. Among the findings related to nonstrategic cues: On average, liars used more swear words than did truth tellers—especially in cases where the recipients voiced suspicion about the true amount of the endowment. "We think this... View Details

Keywords: by Carmen Nobel

19 Oct 2022
Op-Ed

Cofounder Courtship: How to Find the Right Mate—for Your Startup

dynamics of courtship. While the podcast focused primarily on heterogeneous relationships, marriage, and monogamy, I couldn’t help but think of the parallels with cofounder relationships. My brain is in the... View Details

Keywords: by Julia Austin

16 Apr 2019
Blog Post

How Being an Introvert Influenced My Business School Experience

career path. Introversion and the case method The case method forces you to think on your feet and puts you in the spotlight. This can be an uncomfortable experience for... View Details

01 Jun 2023
News

3-Minute Briefing: Jeremy Grantham (MBA 1966)

Edited by Julia Hanna; photo by Webb Chappell When I was 16, I took my savings to the bank and bought some shares of a neighbor’s scaffolding company. Before coming to HBS, I sold them to my mother, who had also acquired some, View Details

Keywords: climate change; finance; sustainability; prediction; Finance

03 Jan 2023
What Do You Think?

How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?

introduction to Ms. Hesselbein in 1988. Case preparation, appearances in my classes, and writing for her later publications then followed. "As Hesselbein put it, 'the power of language is so important in this job.'" Welch View Details

Keywords: Re: James L. Heskett

10 May 2022
Research & Ideas

Being Your Own Boss Can Pay Off, but Not Always with Big Pay

For generations, American workers have dreamed of striking out on their own, starting their own business, being their own boss—and ideally making a lot of money in the process. That sentiment appears to be alive and well today, amid an... View Details

Keywords: by Jay Fitzgerald

Publications