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  • 06 Mar 2006
  • Research & Ideas

Four Strategies for Making Concessions

Richard E. Walton and Robert B. McKersie's book A Behavioral Theory of Labor Negotiations: An Analysis of a Social Interaction System (ILR Press, 1991). The head of a manufacturing firm was preparing to initiate talks with the leadership... View Details
Keywords: by Deepak Malhotra
  • 01 Jun 2023
  • News

3-Minute Briefing: Jeremy Grantham (MBA 1966)

Edited by Julia Hanna; photo by Webb Chappell When I was 16, I took my savings to the bank and bought some shares of a neighbor’s scaffolding company. Before coming to HBS, I sold them to my mother, who had also acquired some, View Details
Keywords: climate change; finance; sustainability; prediction; Finance
  • Blog

Eight Steps to Board Success for Female Executives

types of companies might be adjacent to that and would benefit from your expertise. Identify the kind of company you want to work with—large, small, public, privately held, early stage, mature, and so on.... View Details
  • June 2020
  • Supplement

RBC: Transforming Transformation (B)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia
In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details
Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada
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  • 22 Nov 2023
  • News

So You Want to Join a Startup

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: At age 29, Gus Bessalel (MBA 1988) decided to leave consulting for a decidedly less glamorous life as an entrepreneur, working out of a storage room in the bowels of an underground hotel... View Details
  • 04 Feb 2002
  • Research & Ideas

How a Juicy Brand Came Back to Life

price most observers found generous. The debacle cost both the chairman and president of Quaker their jobs and hastened the end of Quaker's independent existence (it's now a unit of PepsiCo). But that's not... View Details
Keywords: by John Deighton; Food & Beverage
  • 25 Jun 2007
  • Research & Ideas

HBS Cases: Beauty Entrepreneur Madam Walker

Koehn discovered, Walker had lived an entrepreneurial life that was dramatic and deeply complex on many levels. "I think much of Walker's business model and her animating... View Details
Keywords: by Martha Lagace; Beauty & Cosmetics
  • 19 Oct 2022
  • Op-Ed

Cofounder Courtship: How to Find the Right Mate—for Your Startup

dynamics of courtship. While the podcast focused primarily on heterogeneous relationships, marriage, and monogamy, I couldn’t help but think of the parallels with cofounder relationships. My brain is in the... View Details
Keywords: by Julia Austin
  • 01 Apr 2013
  • Research & Ideas

First Minutes are Critical in New-Employee Orientation

think about an alternative approach where there's more room for newcomers' self-expression, Gino says. "This is a pivotal stage of the employee/employer relationship, and there are ways to emphasize people's... View Details
Keywords: by Carmen Nobel; Web Services; Service; Telecommunications
  • 05 Dec 2018
  • Research & Ideas

Why Managers Should Reveal Their Failures

we shouldn’t underestimate how important it is to be seen as humble, grounded, and well-liked.” Related Reading: How to Demotivate Your Best Employees The Power of Ordinary Practices Working for a Shamed Company Can Hurt Your Future... View Details
Keywords: by Dina Gerdeman
  • 15 Aug 2016
  • Blog Post

Writing a Case as a Student at HBS

writing, one thing is guaranteed: you will get to know interesting people and become more knowledgeable about a topic of your interest. I can’t think of a better way to have spent some time during my last... View Details
  • February 2008 (Revised May 2009)
  • Supplement

Avaya (D): Early Results of the Demand Generation Initiative

Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series (Avaya (A)-(D)) walks the student through each phase of this process. The (A) case begins with background on the... View Details
Keywords: Marketing; Cooperation; Sales
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  • 29 Jan 2018
  • Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

Workers test the NASA-engineered capsule used to lift trapped miners to the surface. Hugo Infante/Government of Chile via Wikimedia Commons (Editor's Note: Amy Edmondson advises managers to think of teams as a verb, "teaming," which means... View Details
Keywords: by Amy C. Edmondson; Mining
  • 03 Jan 2023
  • What Do You Think?

How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?

introduction to Ms. Hesselbein in 1988. Case preparation, appearances in my classes, and writing for her later publications then followed. "As Hesselbein put it, 'the power of language is so important in this job.'" Welch View Details
Keywords: Re: James L. Heskett
  • 2020
  • Discussion Paper

Acting Now While Preparing for Tomorrow: Competitiveness Upgrading Under the Shadow of COVID-19

By: Christian H.M. Ketels and Peter Clinch
This paper aims to provide policy makers, especially those focused on the longer-term growth potential of their countries, with an initial framework to think about their action priorities in the context of the overall COVID-19 response. Our focus is on the... View Details
Keywords: Competitiveness; COVID-19 Pandemic; Competition; Government Administration; Health Pandemics; Economy; Supply Chain; Safety
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  • 15 Oct 2020
  • Research & Ideas

IT Job Wages Are No Longer 'Exceptional'

not as idiosyncratic or unique as we once thought. You look for the same sort of reasoning you would have used for other skilled labor markets and staff,” Greenstein says. “There are HR people who are used to this. When you get into the... View Details
Keywords: by Rachel Layne; Information Technology
  • 10 Mar 2021
  • Research & Ideas

Key to Doing Your Best at Work? Be Yourself

to feel welcome and valued at work. Francesca Gino: So often, when we talk about good, indifferent, or inclusive workplaces, we think about the conditions that each of us can create to foster a more... View Details
Keywords: by Christina Pazzanese, Harvard Gazette
  • 11 May 2022
  • Blog Post

MoMBAs: The Inspiring Student Mothers of HBS

year and my water broke around 2 hours after the class ended. I don’t think I will ever forget the name of that case (“ofo”) because it helped me realize how close I was from meeting my baby. Marie Jimenez... View Details
  • 30 May 2024
  • News

How to Have Effective Conversations

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Charles Duhigg (MBA 2003) is a Pulitzer Prize–winning journalist, a staff writer for The New Yorker, and author of the bestselling books The Power of... View Details
  • 07 Mar 2023
  • Blog Post

Deconstructing LEGO’s Decarbonization

and capturing future cost savings that expand beyond its own operations, particularly in a regulatory environment that could become more stringent over time. Role in an ecosystem: Besides thinking about the... View Details