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  • January 2025
  • Case

The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation (A)

By: Tsedal Neeley, Levi Stroud, Ruth Page and Dave Habeeb
Pre-abstract: This multimedia case should be assigned to students in advance of class. Instructors should consider the timing of making the (B) Case videos available to students, as they may reveal key case details.

Abstract: Florian Hillen, co-founder... View Details
Keywords: Diagnostics; Organization Design; Change Management; Disruption; Transformation; Health Care and Treatment; AI and Machine Learning; Technology Adoption; Technological Innovation; Management Style; Organizational Culture; Success; Technology Industry; Health Industry; United States
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  • 06 Aug 2013
  • First Look

First Look: August 6

https://www.hbs.edu/faculty/Pages/download.aspx?name=norton%20apfelbaum%202013.pdf August 2013 Journal of Personality and Social Psychology The Cheater's High: The Unexpected Affective Benefits of Unethical... View Details
Keywords: Anna Secino
  • 09 Oct 2018
  • First Look

New Research and Ideas, October 9, 2018

2018 Redwood City, Stanford Business Books The Gift of Global Talent: How Migration Shapes Business, Economy & Society By: Kerr, William R. Abstract—The global race for talent is on, with countries and businesses competing for the... View Details
Keywords: Dina Gerdeman
  • 26 Mar 2019
  • First Look

New Research and Ideas, March 26, 2019

developed the world’s first Arabic coffee machine in 2013 to complement her blend. Sales of the Yatooq coffee machines grew rapidly in Saudi Arabia, exceeding $2 million in... View Details
Keywords: Dina Gerdeman
  • 03 Jun 2008
  • First Look

First Look: June 3, 2008

vulnerable are economic interventions to capture by politicians, how are captured resources used, and how costly are the resulting distortions? This paper answers these questions in the context of the credit market in India. Integrating... View Details
Keywords: Martha Lagace
  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

https://www.hbs.edu/faculty/Pages/item.aspx?num=55668 2019 Proceedings of the Hawaii International Conference on System Sciences Multivariate Unsupervised Machine Learning for Anomaly Detection in Enterprise... View Details
Keywords: Dina Gerdeman
  • 13 May 2014
  • First Look

First Look: May 13

results in terms of how much franchisors and franchisees believe that their relations will last or will be intensified in the future. We leverage on relational-contracts theory to develop our predictions and... View Details
Keywords: Sean Silverthorne
  • September 2004
  • Article

Trust in Agency

By: Ramon Casadesus-Masanell
Existing models of the principal-agent relationship assume the agent works only under extrinsic incentives. However, many observed agency contracts take the form of a fixed payment. For such contracts to succeed, the principal must trust the agent to work in the... View Details
Keywords: Trust; Agency Theory; Relationships; Behavior; Motivation and Incentives; Contracts; Business Model; Emotions; Forecasting and Prediction; Ethics; Standards; Risk and Uncertainty
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  • 06 Feb 2007
  • First Look

First Look: February 6, 2007

inventors. Download the paper: http://www.hbs.edu/research/pdf/07-042.pdf Electronic Hierarchies and Electronic Heterarchies: Relationship-Specific Assets and the Governance of Interfirm IT Authors:Andrew McAfee, Marco Bettiol, and Maria... View Details
Keywords: Martha Lagace
  • 03 Oct 2017
  • First Look

First Look at Research and Ideas, October 3, 2017

study seeks to understand the effect of access to sex selection technologies such as ultrasound, and consequently skewed sex ratios, on the marriage market and intrahousehold outcomes of females in India.... View Details
Keywords: by Sean Silverthorne
  • February 1996 (Revised November 1996)
  • Case

Wainwright Industries (A): Beyond the Baldrige

By: Rosabeth M. Kanter and Norman Klein
Traces the growth of Wainwright, a small automotive supply company, focusing on its commitment to quality in 1981 and the evolution of its quality culture. Breakthrough programs that stress "trust and belief" in the workforce and commitment to customers result in... View Details
Keywords: Quality; Customer Satisfaction; Customer Relationship Management; Ethics; Business or Company Management; Standards; Machinery and Machining; Organizational Change and Adaptation; Organizational Culture; Auto Industry; Missouri
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  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
Related
  • 16 Nov 2021
  • Blog Post

How HBS Supported My Career Transitions During and After Graduation

Mike Anders (MBA 2020) grew up in the suburbs of Washington, DC. After attending Northwestern University, he began a career in tech working for a legal services startup in Chicago called Envoy Global. He moved to San Francisco after HBS... View Details
  • 01 Aug 2011
  • Research & Ideas

Immigrant Innovators: Job Stealers or Job Creators?

workers. Immigrants who come to the country on H-1B visas are very dependent upon the firms that hire them, a situation that critics contend leads some companies to view the program as a source of cheap labor. Kerr is testing this View Details
Keywords: by Carmen Nobel; Technology
  • 14 Sep 2010
  • First Look

First Look: September 14, 2010

provide illustrations from the Toyota Motor Company to show how deliberate perturbation enables efficient exploration in the midst of intense exploitation. Download the paper: http://www.hbs.edu/research/pdf/09-011.pdf Employee Selection... View Details
Keywords: Sean Silverthorne
  • Career Coach

Yiwei Zhao

company, where she gained insights into machine learning development cycles. She can help students understand how tech companies of different stages recruit, what it’s like to build a career in tech, and how... View Details
  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

April 4, 2019 Palgrave Macmillan Fintech, Small Business & the American Dream: How Technology Is Transforming Lending and Shaping a New Era of Small Business Opportunity By: Mills, Karen G. Abstract—Fintech, Small Business & the... View Details
Keywords: Dina Gerdeman
  • 10 Mar 2015
  • First Look

First Look: March 10

decade. These secular trends have profound implications for our theories of innovation and organizations. Our extant theory and research is increasingly uncoupled from the... View Details
Keywords: Carmen Nobel
  • 13 Jan 2009
  • First Look

First Look: January 13, 2009

corporate social responsibility, and CEO leadership. This collection captures Porter's unique ability to bridge theory and practice. Each of the articles has not only shaped thinking, but also redefined the... View Details
Keywords: Martha Lagace
  • 17 Nov 2009
  • First Look

First Look: Nov. 17

luxury has been widely discussed in social theories and marketing research, relatively little research has directly examined the psychological consequences of exposure to luxury goods. This paper... View Details
Keywords: Martha Lagace