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  • March 2010 (Revised February 2011)
  • Case

Cognizant 2.0: Embedding Community and Knowledge Into Work Processes

By: Robert G. Eccles and Thomas H. Davenport
Knowledge management has been a high priority for Cognizant Technology Solutions since its inception since its global delivery model requires the global sharing of knowledge. Its first major tool was called the Knowledge Management Appliance but as Web 2.0 tools came... View Details
Keywords: Knowledge Management; Knowledge Sharing; Knowledge Use and Leverage; Product Development; Service Delivery; Business Processes; Organizational Structure; Cooperation; Information Technology Industry
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  • Web

Business & Environment - Faculty & Research

Hydro-Quebec’s legacy of low-cost, renewable hydroelectric power, vertically integrated structure, and close ties with government and Indigenous communities positioned it uniquely, but also left little room for error. With aging infrastructure, unpredictable View Details
  • Web

HBS - The year in Review

of critical services to faculty, staff, and students including research and course support, information and data management services, and information products. They also manage contemporary and historical collections, the HBS Art... View Details
  • Web

Faculty & Research - Global

Krishna This paper evaluates a low-cost, customized soil nutrient management advisory service in India. As a methodological contribution, we examine whether and in which settings satellite measurements may be effective at estimating both... View Details
  • July 2018
  • Teaching Note

Cumplo.com

By: Frank V. Cespedes
Teaching Note for HBS No. 818-039. Teaching Note for HBS No. 818-039. Cumplo is a Chilean-based fin-tech startup that provides investors and small businesses with opportunities to access loans and investments in ways distinct from traditional financial institutions in... View Details
Keywords: Fintech; Alternative Finance; Crowdfunding; Crowdlending; Marketing Strategy; Growth and Development Strategy; Social Entrepreneurship; Expansion; Financial Services Industry; Latin America; South America; Chile
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  • November 1999 (Revised June 2006)
  • Case

DLJdirect: "Putting Our Reputation Online"

By: Thomas R. Eisenmann and Gillian Morris
Online broker DLJdirect faced two decisions during the fall of 1999: what customer segments should it target and how much should it spend on marketing? Unlike its competitors, who focused either on day traders or more mainstream investors, DLJdirect differentiated its... View Details
Keywords: Marketing Strategy; Marketing Communications; Competitive Strategy; Decision Choices and Conditions; Investment; Cost Management; Business Plan; Research and Development; Customers; Budgets and Budgeting; Online Advertising; Internet; Financial Services Industry
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  • 18 Nov 2008
  • First Look

First Look: November 18, 2008

impact on subjective well-being because of people's tendency to adapt quickly; worse, those events that do have a lasting impact tend to be negative. We suggest that while major events may not provide lasting increases in well-being, certain seemingly minor events—such... View Details
Keywords: Martha Lagace
  • 09 Jul 2010
  • Working Paper Summaries

The Limits of Nonprofit Impact: A Contingency Framework for Measuring Social Performance

Keywords: by Alnoor Ebrahim & V. Kasturi Rangan
  • 14 Nov 2007
  • First Look

First Look: November 14, 2007

"reinvent the phone." Yet both the device and the mobile service provided by AT&T involved limitations that could hinder the long-term prospects for the iPhone. At the same time, handset makers and other mobile carriers had... View Details
Keywords: Martha Lagace

    Tom Nicholas

    Tom Nicholas is William J. Abernathy Professor of Business Administration at Harvard Business School. He is British and holds a doctorate from Oxford University. His research focuses on the history of entrepreneurship, innovation and finance. His book (VC: An... View Details

    Keywords: financial services; financial services
    • 21 May 2024
    • Research & Ideas

    What the Rise of Far-Right Politics Says About the Economy in an Election Year

    limits how much debt Italy can hold. So, the [far right] solution of limiting access to public services by excluding immigrants becomes more appealing to many voters. That helps explain why weak public View Details
    Keywords: by Rachel Layne

      Sandra J. Sucher

      Sandra Sucher, professor of management practice at Harvard Business School, is an internationally recognized trust researcher. The Power of Trust, her third book, is based on two decades of global research on how companies build stakeholder trust and how,... View Details

      Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services
      • 18 May 2022
      • Research & Ideas

      Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

      bills, which are often more important, get paid first under the system. But banks also reap the rewards. In 2018, overdraft fees were $33 billion of bank revenue and two-thirds of deposit account fees earned by banks, say the researchers, citing Moebs View Details
      Keywords: by Rachel Layne; Financial Services
      • 12 Apr 2017
      • Research & Ideas

      Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

      working paper Discretionary Task Ordering: Queue Management in Radiological Services by María R. Ibáñez, a doctoral candidate at Harvard Business School; Jonathan R. Clark , an assistant professor at the University of Texas at San... View Details
      Keywords: by Carmen Nobel; Health
      • 01 Aug 2006
      • First Look

      First Look: August 1, 2006

      lectures of Robert Merton and Myron Scholes as a backdrop to this literature. Publisher's link: http://www.nowpublishers.com/product.aspx?product=FIN&doi=0500000005 The Changing Structure of the Legal Services Industry and the Careers... View Details
      Keywords: Sean Silverthorne
      • 01 Sep 2023
      • News

      Solving for Z

      With nearly 20 years of experience as a senior human resources executive, Matthew Breitfelder (MBA 2002) has seen a lot of change in the corporate talent space. But what’s happening now looks like a tectonic generational shift. From his perch as global head of human... View Details
      Keywords: Alexander Gelfand; Illustrations by Doug Chayka; Administration of Human Resource Programs; Government
      • February 2025
      • Case

      RedBird Capital Partners

      By: Anita Elberse and David Moreno Vicente
      In July 2024, Gerry Cardinale, the founder and managing partner of RedBird Capital Partners (‘RedBird’) has helped orchestrate a high-profile deal in the world of entertainment: one in which Skydance Media (‘Skydance’), a content production studio led by David Ellison... View Details
      Keywords: Film; Television; Superstars; General Management; Investing; Mergers and Acquisitions; Private Equity; Asset Management; Entertainment; Media; Sports; Business or Company Management; Investment; Marketing; Strategy; Financial Services Industry; Financial Services Industry; Financial Services Industry
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        Tatiana Sandino

        Tatiana Sandino is the Arthur Lowes Dickinson Professor of Business Administration in the Accounting and Management Unit, most recently teaching and undertaking the role of course head for the required first-year MBA course Financial Reporting and Control. She has... View Details

        Keywords: service industry; service industry
        • 05 Jul 2006
        • Working Paper Summaries

        Why IT Matters in Midsized Firms

        Keywords: by Marco Iansiti, George Favaloro, James Utzschneider & Greg Richards; Technology; Computer
        • December 2024 (Revised March 2025)
        • Case

        The Shouldice Hospital Today

        By: James Heskett and Roger Hallowell
        The leadership and staff of Shouldice Hospital in Toronto, Canada have, for 75 years, sought to do one thing better than any other hospital in the world, repair inguinal hernias. For some years, a possible second hospital in another market has been under consideration.... View Details
        Keywords: Joint Ventures; Health Care and Treatment; Growth and Development Strategy; Organizational Culture; Expansion; Health Industry; Toronto; Canada; United States
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