Scaling Service Operations - Publications - Faculty & Research

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Tools | New Venture Competition

Solara provides an on-demand solar irrigation service to Indian farmers, increasing their access to affordable, reliable, and clean irrigation. Team: Rea Savla, MBA 2024; Vishesh Mehta Play Video duration: 1:32 2024 New Venture... View Details

22 Feb 2022
News

A Focus on Latinx Entrepreneurs

business community who recognizes its growing potential in the US economy. Avance’s focus on lower middle-market business services and consumer sectors that often correlate to the types of companies founded by Latinx entrepreneurs meant... View Details

Keywords: Jennifer Gillespie

05 Jul 2006
Working Paper Summaries

Time-Driven Activity-Based Costing

Keywords: by Robert S. Kaplan & Steven R. Anderson; Financial Services

13 Apr 2010
First Look

First Look: April 13

Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to... View Details

Keywords: Martha Lagace

30 May 2000
Research & Ideas

Market Makers Bid for Success

of FairMarket, which provides online auction services for a variety of merchant and community sites. Meakem is the founder and CEO of FreeMarkets, which creates business-to-business online auctions for industrial parts and suppliers.... View Details

Keywords: by Staff; Web Services; Web Services

02 Jan 2008
Research & Ideas

Most Popular Stories 2007

accelerate this transition, as professor and program chair Benjamin C. Esty explains. What's to Be Done About Performance Reviews? What can we do to make performance reviews more productive and less distasteful? Should their objectives be View Details

Keywords: by Sean Silverthorne

05 Jul 2006
Research & Ideas

Reinventing the Dowdy Savings Bond

on the 1040 form—but it's a start. Tufano is the Sylvan C. Coleman Professor of Financial Management at Harvard Business School. He is a senior associate dean of the school and serves as the school's director of faculty development. He studies the organization and... View Details

Keywords: by Julia Hanna; Financial Services; Financial Services

01 Sep 2005
News

Upstart Startup

In 1999, Wall Street bankers Randy Altschuler (MBA ’98) and Joseph Sigelman (MBA ’97) founded OfficeTiger in Madras, India, to serve as an outsourcing shop to perform secretarial services for Wall Street financial firms. Today, the... View Details

23 May 2018
News

Winning Bid

housed more than any other vertical in my mind,” Bright told Black Enterprise. “Where else could I go from sourcing and servicing Elvis’s piano to partnering with [designer] Brad Ford to decorate the most expensive penthouse in New York?”... View Details

27 Jun 2014
News

A Case of Uncreative Destruction

Keywords: Postal Service; Postal Service; Postal Service; Postal Service

24 May 2011
First Look

First Look: May 24

development projects in an Indian software services firm, we find that knowledge repository use has a positive effect on project efficiency but not on project quality. However, when we examine two moderators, geographic dispersion and... View Details

Keywords: Sean Silverthorne

01 Sep 2009
News

E Ink’s Wild Ride

developed an imaging material comparable to paper, it would need to partner with others to build the display modules, handheld devices, digital content libraries, and e-commerce services to take advantage of it. And before sales could... View Details

Keywords: Julia Hanna; e-books; e-reading; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

2015
Government Testimony

Price Coherence in Online Platforms — Impact and Responses

By: Benjamin Edelman and Julian Wright

We examine the role of price coherence in shaping market structure and offer policy recommendations to advance both efficiency and equity. View Details

Keywords: Price Coherence; Price Parity; MFN; Distribution Channels; Market Design; Financial Services Industry; Financial Services Industry

Citation

Read Now

16 May 2017
First Look

First Look at New Ideas and Research, May 16

workers and managers in what to expect, 4) set up a support system, 5) tailor methods for managing careers, 6) scale the program, 7) mainstream the program. The work for managers will be harder, but the payoff to companies will be... View Details

Keywords: Re: Multiple Faculty

01 Mar 2007
News

Courting the Poor

the second-year elective Managing Service Operations. Launched in 1957 with a single department store, Magazine Luiza operated as a family-run business until 1991, when the niece of one of the founders,... View Details

Keywords: Julia Hanna; department stores; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services

01 Sep 2017
News

Case Study: Confidence Builder

and insightful, it needs to be rolled out through student organizations (clubs, the Greek system, etc.) and funded by nonprofits or grants. Another choice would be a freemium model, but that will be difficult to do without alienating the users, given the View Details

Keywords: April White; Confi; Educational Services; Educational Services

01 Jun 2004
News

Cyberposium: Pros and Cons of Outsourcing

The nuances of outsourcing — a swiftly growing phenomenon — are sometimes lost in a blizzard of headlines about IT jobs disappearing overseas. At the ninth annual Cyberposium conference, a panel of experts offered their perspective on a movement that is changing the... View Details

Keywords: cyberposium; cost; Corporate Services

04 Apr 2007
Research & Ideas

The Business of Global Poverty

the event examined the operational and cultural obstacles that impede success in fighting poverty. They also considered the impact of business as a poverty alleviator and whether business engagement alone is sufficient to lift individuals... View Details

Keywords: by Garry Emmons

25 Aug 2008
Research & Ideas

HBS Cases: Walking Away from a $3 Billion Deal

requires about the same amount of work as a small deal) but Yudkoff isn't convinced that the economies of scale would work that simply. And so, we later find out (though the case is silent on this), he sticks to the original plan for a $1... View Details

Keywords: by Julia Hanna; Financial Services

01 Mar 2012
News

Capitalism’s New Agenda

hundreds of millions of rural poor into the market system (as China Mobile did by bringing mobile phone service to the Chinese countryside), that brought medicine where it had been unaffordable (which the Indian pharmaceutical firm Cipla... View Details

Keywords: Joseph L. Bower, Herman B. Leonard, and Lynn S. Paine; social activism; Occupy Wallstreet; Corporate Services; Corporate Services

Publications