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  • 23 Aug 2010
  • Research & Ideas

The Drive to Acquire’s Impact on Globalization

dA terms, these are not good conditions for economic growth. Friedman concludes, "Broadly distributed economic growth creates the private attitudes and public institutions that foster, not undermine, a society's moral qualities . Any... View Details
Keywords: by Paul R. Lawrence
  • 03 Aug 2010
  • First Look

First Look: August 3

Institutions, Entrepreneurs, and the Case of Hedge Funds Authors:Pamela Tolbert and Shon R. Hiatt Publication:In Research in the Sociology of Work. Vol. 20, edited by Wesley Sine and Robert David. Institutions and Entrepreneurship.... View Details
Keywords: Martha Lagace
  • 20 Aug 2007
  • Research & Ideas

HBS Cases: Using Investor Relations Proactively

Total focuses on explaining how their cash use is prudent. Similarly, BP has a large base of retail investors but in many ways it treats them as just slightly different versions of its institutional investors. That is, BP assumes the... View Details
Keywords: by Martha Lagace; Energy; Utilities
  • October 2023
  • Case

JPMorgan Chase in Paris

By: Joseph L. Bower, Dante Roscini, Elena Corsi and Michael Norris
In 2019, Daniel Pinto, President and COO of JPMorgan Chase, has to make a recommendation to the bank’s Chairman and CEO, Jamie Dimon, about where to physically locate the bank’s European trading operations after Brexit takes effect in 2020. The decision-making process... View Details
Keywords: Change Management; Banks and Banking; Financial Markets; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Globalized Markets and Industries; Decisions; Banking Industry; Europe; European Union; France; United Kingdom; Paris
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  • Article

Are Self-service Customers Satisfied or Stuck?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
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  • August 2009
  • Case

Nomura's Global Growth: Picking Up Pieces of Lehman

By: C. Fritz Foley and Linnea Meyer
What issues commonly arise in international financial management? Kenichi Watanabe and Takumi Shibata, CEO and COO of Nomura Holdings Inc., one of the leading investment banks in Asia, have the opportunity to expand their firm internationally through the acquisition of... View Details
Keywords: Mergers and Acquisitions; Insolvency and Bankruptcy; Investment Banking; International Finance; Cross-Cultural and Cross-Border Issues; Expansion; Financial Services Industry; Japan
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  • 19 Mar 2006
  • Research & Ideas

Unlocking Your Investment Capital

prudent manner. On the matter of the connection with the "scary news" about hedge funds, it is certainly correct that they use derivatives. However, so does almost every other type of financial institution in the world including... View Details
Keywords: by Ann Cullen; Financial Services
  • 07 Apr 2011
  • What Do You Think?

When Should the Public Sector Take Over in a Meltdown?

Summing Up The variety of responses stimulated by this month's column may help explain why our public institutions are so often perceived as responding slowly to natural or man-made "meltdowns." First, as Ravindra Edirisooriya... View Details
Keywords: by Jim Heskett; Energy; Utilities
  • 11 Feb 2008
  • Research & Ideas

Does Democracy Need a Marketing Manager?

services to citizens can institute service improvements and metrics modeled after those in the private sector. They can call on social marketers to aid in communicating with customers and creating attractive exchanges that will achieve... View Details
Keywords: by Sean Silverthorne
  • 23 Oct 2007
  • First Look

First Look: October 23, 2007

features of the institution—the incentives staff face and how the institution is governed—remain largely unchanged. Download the paper: http://www.hbs.edu/research/pdf/08-027.pdf The Dynamic Interplay of Inequality and Trust—An... View Details
Keywords: Sean Silverthorne
  • 29 Sep 2003
  • Research & Ideas

Pride Goeth Before a Profit

respect. While the prestige and group identity that spring from working for a particular institution can be a motivating force for employees, it's pride in what they do—recognition of the intrinsic value of a job well done, whatever the... View Details
Keywords: by Theodore Kinni
  • 14 Jan 2002
  • Research & Ideas

Countries on the Cusp: The Power of Nationalism

recognize, as well, that national identities have purposes embedded within them that may be much broader than things like language and religion, and encompass ideas about what part of the world, what part of the region, what kinds of political View Details
Keywords: by Martha Lagace
  • 26 Jun 2018
  • First Look

New Research and Ideas, June 26, 2018

measures of constraints. These findings imply a high degree of market segmentation and suggest that frictions within specialized financial institutions prevent capital from flowing into the market at shorter horizons. Publisher's link:... View Details
Keywords: Dina Gerdeman
  • 26 Sep 2017
  • First Look

First Look at New Research and Ideas, September 26, 2017

Australia. The country's national government has recently instituted changes to its foreign direct investment (FDI) policies that could affect Tavistock's goals for its long-term investment in AACo. The changes happened in response to... View Details
Keywords: Sean Silverthorne
  • 12 Jun 2006
  • Research & Ideas

The Promise of Channel Stewardship

host of factors. Intermediary relationships, institutional commitments, legal restrictions, entrenched customer behavior, and competitive practices often limit the type and extent of changes that a firm can realistically make. 2. Within... View Details
Keywords: by V. Kasturi Rangan & Marie Bell; Consumer Products
  • 16 Apr 2001
  • Research & Ideas

Angels Face the Innovator’s Dilemma

fast growth. "This is not an indictment of them," Christensen emphasized. "This is an absolutely normal progression of economic institutions as they become successful." In his remarks, Christensen shared his views on... View Details
Keywords: by Martha Lagace; Financial Services
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

essay, this uncommonly readable book answers the questions of how American business powered most of the twentieth century and was then severely challenged in the twenty-first, first by its own mistakes and then by globalization. View Details
Keywords: Martha Lagace
  • 16 Nov 2010
  • Lessons from the Classroom

Data.gov: Matching Government Data with Rapid Innovation

Control, and the National Institutes of Health are huge enterprises. There will not be a single governance model." What Can Private Industry Learn From Government? Data.gov serves as a beacon for changing the IT culture in... View Details
Keywords: by Martha Lagace; Technology
  • 20 Feb 2008
  • First Look

First Look: February 20, 2008

stockholder-managerial relationships predicated in part on reciprocity and mutual regard, could improve both the moral character of business and the profitability of corporate enterprise. Good Fences Make Good Neighbors: An Institutional... View Details
Keywords: Martha Lagace
  • 30 May 2005
  • Research & Ideas

Germany’s Pioneering Corporate Managers

institutions are in flux. Many of the large German firms have huge legacy costs and entrenched corporate cultures that must change. Remembering August Thyssen reminds people just how entrepreneurial corporate Germany once was. I think... View Details
Keywords: by Sean Silverthorne

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