Publications

January 1984
Background Note

Just-in-Time Production Controlled by Kanban

Describes the method of control of repetitive manufacturing as used at Toyota by Just-in-Time and Kanban. The objective is to facilitate an understanding of how the method works and its rationale. View Details

Keywords: Production; Business Processes

February 1995
Case

Old Colony Associates, The

By: John J. Gabarro and Andrew P. Burtis

The first case in a four-part case series that outlines the events leading up to a performance appraisal interview. Describes the background of the company. A rewritten version of an earlier case. View Details

Keywords: Performance Evaluation; Business Processes

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July 1980
Background Note

Action Planning and Implementation: A Manager's Checklist

By: Leonard A. Schlesinger and James P. Ware

A checklist of suggested guidelines for managers embarking on action planning and implementation activities. Used as a supplement to assist in the preparation of case materials. View Details

Keywords: Management Skills; Business Processes

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December 2023
Background Note

Organizational Learning

By: Willy Shih

This is a background note that surveys part of the extensive literature on organizational learning. The focus is on learning from experiences, how those learnings get translated into organizational routines and processes, and how that can also lead to getting stuck in... View Details

Keywords: Learning; Knowledge; Business Processes; Manufacturing Industry; Service Industry

August 1999
Article

Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking

By: F. Frei and P. Harker

Keywords: Business Processes; Measurement and Metrics; Banking Industry

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01 Mar 2021
Blog Post

Building Sustainable Brands

add? The process of applying to business school is exhausting. Remember to take breaks, hang out with your friends and family, and get enough sleep. You got this! (Ditto to current students!) View Details

01 Jun 2001
News

Teaching for the Ages: the MBA Classroom in the 21st Century

month, the results are nearly disastrous, but the concerns are human and strategic, not just technological: “How do we get people to change? Do we adapt our business process to the technology or the... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

28 Jul 2015
Blog Post

Nairobi Love: Heading Home

available from my own classmates running review sessions, tutoring through Student Services, office hours with professors, et cetera, has been wonderful. I thrived in classes like The Entrepreneurial Manager, and Business and Government... View Details

13 Jun 2017
Blog Post

Benefits of the MS/MBA: Engineering Sciences Program

his business and leadership skillset, Damjan planned to spend the next two years focused on engineering. “I knew it wasn’t enough just to be a strong software engineer. It might be enough to build a great product, but it’s not enough if... View Details

2006
Article

The Long-Term Value of M&A Activity to Enhance Learning Organizations

Viewing the automobile industry as being made up of independent learning-organisations may reveal some tie-ups that can generate value not easily revealed by traditional financial metrics. The key question to be answered when considering M&A activity between automakers... View Details

Keywords: Mergers and Acquisitions; Business Processes; Manufacturing Industry; Auto Industry

01 Sep 2017
News

Inbox: From Das’s Desk

When most MBA students attend HBS, there is a general feeling that the contract they sign is to spend 18 months getting world-class exposure to cases and principles of business and management and then leave with a license to practice... View Details

Keywords: Das Narayandas; HBX; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

14 Jul 2015
Blog Post

On the Road: Zurich, Warsaw, and Istanbul

While the Admissions team always hosts information sessions on campus throughout the year, we also travel around the globe to meet prospective students and spread the word about HBS. Summer is a particularly busy time for us, so be sure... View Details

10 Jul 2014
News

A Great Negotiator's Essential Advice

Keywords: negotiation; tactics; preparation

01 Mar 2019
News

In Character: A Case Discussion Drama

What motivates you at work? How about Peter, down the hall in accounting? Or Linda, who heads up sales? In “Stoy Foods,” a case taught in the second-year MBA course Managing, Organizing & Motivating for Value, students adopt different roles in a family View Details

Keywords: Julia Hanna

01 Dec 2007
News

A View from the Top

implications.” It’s important to build up reserves of trust with customers and markets to call on in hard times, he added, and don’t try to start the process when times are already difficult. Dubinsky recalled her media ride on the... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

09 Mar 2021
News

Empowering School Leaders to Meet Today's Challenges

cross-disciplinary expertise of the Harvard Graduate School of Education (HGSE), Harvard Business School, and Harvard Business School Online. “With these courses, you’re examining ‘How can I shift the way... View Details

Keywords: Jennifer Gillespie

December 2005 (Revised October 2006)
Case

Pharmacy Service Improvement at CVS (A)

CVS's retail pharmacy operations are functioning poorly and dissatisfying customers. Many customers are defecting as a result. A pharmacy service improvement team has documented the current prescription fulfillment process, its exception rates, and the problems... View Details

Keywords: Information Technology; Performance Improvement; Business Processes; Retail Industry; Pharmaceutical Industry; United States